Wireless Gaming Controller for PC and Switch

Last updated: June 12, 2026

This Shipping Policy explains how Moko Boutique prepares, ships, and supports orders placed through www.moko.boutique .

Free worldwide shipping

Moko Boutique currently offers free standard shipping worldwide, unless a different shipping charge is clearly shown at checkout. Some items may be unavailable for certain destinations because of local laws, import rules, carrier restrictions, or logistics limitations. We do not currently offer a separate express shipping service.

Processing time

Orders are normally processed within 1 to 3 business days after payment confirmation, and up to 5 business days during high-demand periods. Processing includes order verification, quality checks, packaging, and preparation for shipment. Items prepared to order may need additional preparation time, indicated on the product page. Orders are not normally processed on weekends or public holidays.

Estimated delivery times

We always dispatch your order on the fastest tracked shipping line available for your destination.

Main markets (United States, Canada, Europe, United Kingdom, Australia and New Zealand, East Asia): most orders arrive within 5 to 8 business days after dispatch.

Other destinations, including parts of the Middle East, South America, Africa, and remote or island areas: delivery typically takes 10 to 20 business days, and tracking may update less frequently on some transit segments.

The most accurate delivery estimate for any item is the delivery window displayed on its product page. That window is calculated for each product and already includes typical preparation and transit time; where it differs from the general guide above, the product page estimate prevails.

Delivery times are estimates and are not guaranteed. Delays may occur because of customs, carrier delays, holidays, weather, high-demand periods, or other events outside our control. If your order has not arrived within a reasonable time after the estimated window, contact us and we will investigate with the carrier and make it right. If a parcel is confirmed lost, we reship or refund you in full.

Order tracking

A tracking number and tracking link are sent by email once your order ships. Tracking updates may take 2 to 5 days to appear depending on the carrier and destination. If you have not received tracking information within a few days of your shipping confirmation, contact us at contact@moko.boutique .

Fulfillment partners and split shipments

Orders may be prepared and shipped by selected international fulfillment and logistics partners. Items from the same order may ship separately from different locations; you will not pay anything extra when this happens, and every item of your order will reach you.

Customs, duties, and import fees

International orders may be subject to customs duties, import taxes, VAT, or clearance fees. These charges are set by the destination country and are the customer's responsibility unless otherwise stated at checkout. Customs processing can also extend delivery times.

Shipping address responsibility

Please provide a complete, accurate, and deliverable shipping address. Moko Boutique is not responsible for delivery problems caused by incorrect or incomplete addresses, inaccessible delivery locations, refusal of delivery, unpaid customs fees, or unclaimed parcels. If a parcel is returned to sender or requires reshipment for one of these reasons, additional shipping charges may apply.

Order changes and cancellation

You can request a change or cancellation as long as your order has not entered preparation or shipped, in practice, usually within 12 to 24 hours of placing it. Contact us as soon as possible with your order number; if the order has already shipped, our 30-day return policy applies instead.

Damaged, defective, incorrect, or missing items

Please inspect your order on delivery. If an item arrives damaged, defective, incorrect, or incomplete, contact us, ideally within 48 hours of delivery so we can act fast with the carrier, and in any case within the 30-day return window. Send your order number and clear photos of the issue to contact@moko.boutique : we will offer a replacement, a refund, or another appropriate solution at no extra cost to you. See our Return and Refund Policy .

Contact

For shipping questions, contact Moko Boutique at contact@moko.boutique . Our team answers 7 days a week, normally within 24 to 48 hours.

Contact - Moko Boutique - Checkout

Last updated: June 12, 2026

We want you to buy with confidence. If something is not right with your order, this policy explains exactly what we will do about it, and your local consumer rights always remain fully protected in addition to everything below.

Our commitment when something goes wrong

If your item arrives damaged, defective, incorrect, or incomplete, the resolution is on us: we will offer a replacement, a full refund, or another appropriate solution at no extra cost to you; you will not pay return shipping in these cases. Just contact us with your order number and clear photos of the issue, ideally within 48 hours of delivery so we can act quickly with the carrier, and in any case within the 30-day return window.

Every return promise displayed on a product page is honored as stated: where a product page grants a more generous guarantee than this policy, the product page promise applies.

30-day return window

You may request a return within 30 days after receiving your item, for any reason, including simply changing your mind. To be eligible, the item must be unused, in its original condition, and returned with its original packaging and proof of purchase, unless the item arrived damaged, defective, or incorrect.

How to request a return in 3 simple steps

Email us at contact@moko.boutique with your order number and the reason for the return. Requesting a return authorization is always free.

We reply within 24 to 48 hours with your return authorization and instructions (where to send the item, or what alternative solution we can offer).

Ship the item back. Once we receive and check it, your refund is issued. We will keep you informed at every step.

Items sent back without prior return authorization may not be accepted, so please always start with step 1.

Refunds: reliable and traceable

Once your approved return is received and verified, we confirm the outcome by email and issue the refund to your original payment method within 10 business days. Because the refund goes back through the same secure payment network you used to pay, it is fully traceable. Your bank or card provider may need a few additional days to post the amount to your account; if you have not seen it after 15 business days from our confirmation, contact us and we will follow up with the payment processor.

Return shipping costs

Return authorization is always free. For returns due to our error or a verified product problem (damaged, defective, or incorrect item), you pay nothing. For change-of-mind returns, the customer covers the return shipping cost; we will tell you the most economical option available before you ship anything.

Items that cannot be returned

For hygiene and safety reasons, some products cannot be returned once opened or used, for example cosmetics, skincare, and personal-care items whose seal has been broken, unless they arrived damaged, defective, or incorrect, or unless the product page explicitly states a more generous return promise for that item (in which case the product page promise applies). Personalized items, final-sale, and clearance items may also be non-returnable. When a product has special return restrictions, they are indicated and apply in addition to this policy.

Exchanges

When available, exchanges are handled after the original item is reviewed and approved. The fastest way to receive another item is usually to place a new order once your return is accepted; your refund then covers the original purchase.

Order cancellation

You can cancel an order free of charge as long as it has not entered preparation or shipped, in practice, usually within 12 to 24 hours of purchase. After shipment, this 30-day return policy applies.

Warranties and your legal rights

Where a product is covered by a manufacturer's warranty, we will help you activate it: contact us first and we will coordinate the steps with you. Nothing in this policy limits the statutory rights and legal guarantees you hold under the consumer-protection laws of your country of residence; where local law gives you stronger rights (such as the 14-day withdrawal right in the European Union), those rights apply in full.

Contact

For any return or refund question, contact Moko Boutique at contact@moko.boutique , 7 days a week, reply normally within 24 to 48 hours. Every request is reviewed by a real person, and our goal is simple: no customer left without a clear answer and a fair solution.

Contact - Moko Boutique - Checkout