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This Shipping Policy applies to all customers worldwide , unless otherwise stated.

Order Processing

All orders are processed within 72 hours (3 business days) . Orders are processed and shipped Monday to Friday , excluding public holidays.

During peak periods, processing times may vary slightly.

Shipping Times

Delivery times begin after dispatch and are estimates only.

Typical delivery times are as follows (depending on destination and shipping method):

Next Business Day Delivery (where available) Orders must be placed before 2pm (local warehouse time) on business days. Delivery takes place on business days only (Monday–Friday, excluding public holidays).

Express Shipping: 1–3 business days

Standard Shipping: 2–7 business days

International deliveries may take longer depending on customs clearance and local courier operations.

Shipping Delays

Delays may occur due to circumstances beyond our control, including but not limited to:

•Weather conditions

•Public holidays

•Customs processing

•Courier operational delays

•Natural events

While delivery is handled by third-party carriers, we will always assist in resolving any delivery issues as quickly as possible .

Tracking Information

All orders include tracking .

Tracking details will be sent once your order has been dispatched. Orders may be shipped from different fulfilment centres worldwide , depending on stock availability.

For tracking assistance, please contact info@kjibaz.com

Pre-Orders

Products marked as pre-order are temporarily out of stock but available for advance purchase.

The estimated dispatch date will be shown on the product page. Provided stock arrives as expected, pre-orders will be shipped on or shortly after the stated date.

Order Cancellations

You may request cancellation within 24 hours of placing your order , provided the order has not already been shipped .

Please note that some orders may be processed and dispatched within 24 hours . Once an order has been shipped, it cannot be cancelled .

To request a cancellation, please email info@kjibaz.com Subject line: “CANCEL”

Incorrect Address

Customers are responsible for ensuring delivery details are entered correctly at checkout.

If you believe you have entered an incorrect address, please contact us within 24 hours of placing your order at info@kjibaz.com Once an order has been processed or shipped, address changes may no longer be possible. Additional fees may apply for re-delivery or returned parcels due to incorrect address details.

Delivery & Missed Deliveries

Some orders may require a signature upon delivery .

If you instruct the courier to leave the parcel in a safe place , responsibility for the parcel transfers to you once delivered.

If delivery is unsuccessful:

•The parcel may be redirected to a courier depot

•You may be required to collect it or pay for re-delivery

Customs, Duties & Taxes

For international orders, customs duties, VAT, GST, or import taxes may be charged by your local customs authority .

These charges are not included in the item price or shipping cost unless stated

•Customers are responsible for any applicable customs or import fees

•Delays caused by customs clearance are outside of our control

If a shipment is refused due to unpaid customs fees, return shipping costs may be deducted from any refund issued.

Regional Consumer Rights

Additional consumer rights may apply depending on your location:

United Kingdom: Consumer Rights Act 2015

European Union: EU consumer protection laws

United States: State-based consumer laws

Australia: Australian Consumer Law (ACL)

Canada: Federal and provincial consumer laws

This policy does not affect your statutory rights under applicable consumer protection laws in your country or region.

Contact - Kjibaz Collective - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To initiate a return, please contact us at info@kjibaz.com with your order number and reason for return. Our team will review your request and provide you with the appropriate return instructions within 24 hours. Please do not send any items back without first receiving authorisation and return instructions from us, as unauthorised returns cannot be accepted.

If your return is accepted, we will provide you with full instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us for any return question at info@kjibaz.com.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges We only offer exchanges for items that are faulty or damaged. To request an exchange, please contact info@kjibaz.com.

European Union 14-Day Cooling Off Period If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds Once a return is received and inspected, we will notify you via email. If approved, refunds will be issued to your original payment method. Processing typically takes 3–5 business days, depending on your payment provider.

If more than 15 business days have passed since we approved your return, please contact us at info@kjibaz.com.

Return Shipping Costs

•If a return is due to a fault, damage, or an item not as described, we will cover the return shipping costs.

•If you wish to return an item for any other reason, you are responsible for all return shipping costs.

Inspection of Returns All returned items are subject to inspection upon receipt. If an item is returned as faulty or damaged but is found to be fully functional, or damaged due to misuse, accidental damage, or normal wear and tear, we reserve the right to reject the refund, deduct applicable costs, or return the item to you at your expense.

Damaged or Faulty Items All products are carefully packaged; however, damage may occasionally occur during transit. If your item arrives damaged or faulty, please contact us within 24 hours of delivery with your order number and clear photo or video evidence. Once reviewed, we will arrange a replacement, refund, or suitable resolution at no additional cost where applicable.

Non-Returnable Items The following items are not eligible for return or refund: gift cards, downloadable or digital products, items damaged due to misuse or accidental damage, items returned after 30 days, seasonal or limited-time products, and items not returned in their original condition.

Late or Missing Refunds If your refund has not appeared, please check your bank account, then contact your card issuer or bank. If the issue persists, contact us at info@kjibaz.com.

Final Notes We aim to be fair, transparent, and responsive in all cases and will always work with you to resolve any issues as quickly as possible. If you have any questions not covered here, please contact us and we will respond within 24 hours.

This policy does not affect your statutory rights under applicable consumer protection laws in your country or region.

Key changes I made:

•Removed the duplicate "Returns" and "Refunds" sections that appeared twice — consolidated into one clean version

•Changed "personalized" to "personalised" (British English)

•Removed the "we'll send you a return shipping label" promise (not applicable for dropshipping)

•Streamlined the exchanges section — merged the two conflicting versions into one clear statement

Contact - Kjibaz Collective - Checkout