Boarding Net

Shipping Shipping Options We aim to keep shipping costs as low as possible. Charges are based on item size and weight, shipping distance, delivery access, and the selected shipping method. No shipments can be made to PO boxes. LTL Freight (Less-Than-Truckload):  Most large items ship via LTL freight, which delivers curbside and is the most cost-effective method for transporting bulky products across the contiguous U.S. Transit times typically range from 3–10 business days, Monday through Friday (excluding holidays), but delivery times are not guaranteed. FTL Freight (Full Truckload):  Very large items, such as water slides or oversized playground equipment, may ship via dedicated truck or van. These shipments often have shorter transit times and may be used even if not shown at checkout. Parcel Shipping:  Smaller items may ship via FedEx, USPS, or UPS Ground, depending on availability at the origin point, regardless of what is displayed at checkout. Please note: “Free Shipping” refers to no additional cost to the customer, but shipping expenses are still incurred. For details on refunds related to shipping, please refer to our Refund Policy. Using a Freight Forwarder While you may choose to use a freight forwarder, please note that doing so will void all product warranties and make you solely responsible for any shipping damages. We recommend reviewing all shipping and warranty…

Refund policy Returns Our Commitment to Customer Service We’re dedicated to providing fast, efficient, and reliable service. We understand that there may be times when customers need to cancel an order, return a product, or request a refund. The Refund Policy below outlines when and how refunds are issued. Please read it carefully and follow the steps outlined to ensure eligibility. If you have any questions, feel free to contact us at (952)491-0034 or email sales@levelupplaygrounds.com—we’re happy to assist. Please note: Due to the high shipping costs associated with many of our products,  actual shipping expenses incurred  may be deducted from your refund, regardless of the shipping amount paid by the customer. Refunds are typically processed within  2–3 business days . Returns Policy Most products are made to order based on your design and color specifications. As such,  custom items, shade structures, and shelters are not eligible for return . Returns are only accepted for items classified as “stock” and must meet the following conditions: Return Eligibility All returns must be approved within 48 hours  of delivery. Items must be in  new condition and in original packaging . No returns are accepted  once installation has begun. Unauthorized returns or returns requested after 48 hours will be refused. All approved returns are subject to: 25% restocking fee Original freight c…