Bdellium Tools Professional Antibacterial Makeup Studio Line Basic 7pc. Brush Set With Roll-Up Pouch

Same day delivery ( London based film-studios/production & theatre companies ONLY ) :

•Same day delivery is ONLY available for London based film-studios/production & theatre companies.

•Same day delivery is available for phone orders only. Get in touch with us on 020 7485 0500 before 2:00 p.m. to arrange a quote and give your shipping details for the service.

•Same day delivery is not available on Saturdays.

Collection in store:

•For 'Click+Collect' pickup of orders at our premises, placed through this website, please wait for the email confirming that it is ready to pickup.

•We will require you to bring your confirmation email when you come to collect your order, either in printed or phone screen format.

•To pickup your order on the same day you placed it (Monday to Friday except Bank Holidays), it should have been placed no later than 2:00 p.m. If you placed your order after 2:00 p.m. please allow at least one hour after opening times on the next working day for pickup.

•Check for opening hours and COVID-19 related updates or change of service HERE (click link) .

•If you'd like to collect your order in-store and did not place the order through the website (e.g. for trade-account customers phone-orders), email us with your full name, shipping address and a list of what you'd like to purchase and we'll send you a payment link to complete your order minus shipping charges. If your collection is being done through a third-party (courier or otherwise) it is your responsibility to provide it with your full details so that the order can be released at the time of collection. You should also agree with us beforehand the time the order is ready for collection

Standard and next (working) day delivery costs:

GB Standard delivery up to 1kg from £5.94 1 to 3 working days

GB Standard delivery up to 5kg from £7.68 1 to 3 working days

GB Next day delivery from £8.94 Next working day if ordered by 2pm

GB orders over 5kgs from £15.30 1 to 3 working days

EC-EU/BT/International orders Cost varies

For EC-EU/BT/International orders, y ou will be quoted the UK/GB postage price at checkout until you enter a non-UK/GB delivery address. After entering your address you’ll be given the available delivery options and postage price for your order.

If you are signing on as a registered user, the shopping cart will quote postage from the country/region that you have registered under.

•Delivery charges are dependent on weight, volume, Country and Region.

•You can see your final delivery charge at checkout after you’ve entered your full address.

•Delivery may take longer during sale, store vacations, weather/unexpected events or other busy periods.

•Orders placed before 2pm Mon-Fri (excluding bank/public holidays) will usually be shipped out that same day.

•Orders placed during the weekend are shipped on Monday (on Tuesday if Monday is a Bank Holiday).

Next day (next working day) delivery (UK* only):

•Orders placed over the phone cannot be shipped quicker than internet orders. Delivery time-frames are for all orders regardless of how the order is placed.

•Orders for Next Day Delivery must be placed before 2pm. on a working day for delivery the next working day. EG: Order placed after 2:35pm Thursday up to 2pm Friday, will be delivered Monday. Orders placed after 2pm Friday will be delivered Tuesday (or Wednesday if Monday is a bank holiday)

*Next day (next working day) delivery is not guaranteed for some areas of the Mainland UK and Islands (BT postcodes, rural areas, etc. Check with us if you have doubts about the availability of this service in your location).

•Note: Next day (next working day) Delivery may be unavailable during busy periods.

•No delivery date can be guaranteed throughout the pandemic period.

Delivery to hotels:

•We currently do not deliver to hotels.

•If you'd like to have your order shipped to a hotel you can arrange for your own courier to collect your order from us. Email us with your full name, shipping address and a list of what you'd like to purchase and we'll send you a payment link to complete your order minus shipping charges.

How Long Does Delivery Take for EC/EU/International orders ?

•Since Brexit, delivery times take between 1 to 3 weeks. This is an estimate and some countries could take longer.

•We would recommend you arranging for your order to be collected from us using an expedited service if your order is urgent.

•International deliveries (Non-EC) vary from 6 to 12 working days, but may take up to 30 days to arrive. Orders sometimes get held in customs waiting for you (the customer) to pay any duty owed to clear the order with the destination country Customs Authorities. We cannot predict how long orders are held for.

•Packages may also be stopped and opened by customs on entry to the receiving country, please allow extra time if this happens as it can hold up the delivery times.

Hazardous/Flammable Goods:

•We are unable to post any hazardous goods (flammable products and aerosols).

•If you are arranging your own collection for your order, please note all products listed (DG) cannot be shipped outside of the UK. You will need to book a courier that specialises in shipping hazardous goods.

Which shipping companies do you use?

•Orders delivered to most addresses within the UK and most of Mainland Europe are delivered by DPD.

•Orders delivered to addresses within Northern Ireland, Scottish Highlands, Scottish Islands, Isle of Wight, Channel Islands, Isle of Man, Scilly Isles and to international addresses outside the European Union are delivered by Royal Mail.

Do you require signature on delivery?

•Yes, signature on delivery is required for orders delivered by DPD and some orders delivered by RoyalMail.

What if I’m not going to be in?

•As soon as you receive the text/email from DPD you must click the link and follow the prompts to rearrange delivery. If you do not do this the day you receive the text/email, it may delay your delivery.

•You can also leave delivery instructions (eg: leave with neighbour, leave in green bin) in the 'Notes' field at checkout.

•If no one is in and no special delivery instructions have been left, the driver will attempt to deliver to a neighbour or a calling card with instructions will be left for you.

Can I track my order?

•If you include your mobile number when placing your order, you will receive text/email updates directly from DPD or Royal Mail with details of your delivery. The DPD text updates are not available for CZ, DK, EE, GR, IT, LV, LU, PO, PT and ES.

•You will receive an email from DPD once your order has been shipped. Click on the link in the email to track your order.

•If your order is shipped by Royal Mail, you will receive an email from us with your tracking reference number. Enter your reference number here to track your order.

I didn’t receive my tracking number.

•Make sure to check your spam/junk folders for the shipping emails or email sales(at)tiltmakeup(dot)com and we can send you your tracking link.

Can I arrange shipping with a courier of my choosing?

•You can arrange your own collection if you’d prefer. You must notify us of the time and date they’ll be collecting with at least 3 hours advance notice during our working hours.

•We will pick and pack your order and give you the weight and dimensions of the parcel.

•If you’ve already placed an order online and afterwards decide that you want to arrange your own collection, please give us a call to let us know. We will refund you the delivery fee that you were charged by us at checkout.

Where do you ship?

•TILT Professional Makeup ships in the UK and to European Union/EEA (Iceland, Norway & Lichtenstein) countries as well as to selected countries outside of the EU/EEA.

•Countries/Regions Not Listed: If you do not find your destination country/region listed when registering/ordering that means we do not currently ship to that country. If you wish to order from us, please do so by email and you can arrange for your own courier to collect your order from us.

Once an order booked on customer collection has left our premises, we cannot refund/replace lost/ destroyed orders or products.

Do I have to pay customs charges?

•Orders being posted outside of GB will pass through customs and may be subject to duties & taxes which are decided by the receiving country's customs - these charges are the sole responsibility of the recipient.

•Any additional country regulations, customs charges, extra charges, permissions, licenses etc on importing products are the responsibility of the recipient.

I haven't received my order

•If you have not received your order within the expected timeframe, please contact us as soon as possible. Undelivered orders should reported by yourself within 3 weeks of placing your order.

I made a mistake when entering the shipping address

•Please contact us by email at sales(at)tiltmakeup(dot)com with the correct full shipping address. If the address is entered incorrectly, unfortunately this may cause delays with delivery of your order.

•Shipping addresses cannot be changed after your order has been shipped.

Please check the 'Professional Use Only' section of our website.

Delivery conditions apply from the date that we confirm we have posted/shipped your order successfully.

Contact - TILT Professional Makeup - Checkout

Change of mind returns (online orders only):

•You have a period of 14 days from the date you receive your order in which to notify us by email of your wish to cancel your order and in which to post back your return. You can email us at sales (at) tiltmakeup (dot) com .

•You will be refunded postage for the original order if your whole order is being returned, if only part of your order is being returned, postage will not be refunded.

•You are responsible for the payment and posting of your return.

•We can only accept returns of products that we receive back in a resaleable condition, in the original, undamaged packaging and that have not been opened or used in any way.

•You will receive a packing slip with your order - please ensure that this is enclosed.

•If you didn’t receive a packing slip, please ensure that the following information is enclosed with your return:

1. order number 2. contact details including daytime phone number 3. reason for return.

•If this information is not enclosed with the return then we will not be able to process the return.

•We strongly recommend that you send your return using a trackable service as we cannot refund returns we do not receive.

•You must post back your return within the 14 days period from when you received it. To return your product, you should mail your product to: TILT Professional Makeup Ltd., 21 Ferdinand Street, London NW1 8EU United Kingdom

Can I return a product purchased online to your store?

•Yes. If you return a product purchased online to our store, you will be refunded to the same method of payment used at the time of purchase. We don't currently offer exchanges for online orders.

•We can only accept returns of products that we receive back in a resaleable condition, in the original, undamaged packaging and that have not been opened or used in any way.

Change of mind returns (in-store purchases only):

•Change of mind returns of in-store purchases is exchange only. We do not currently issue refunds for products purchased in-store.

•Please ensure the product you are returning for exchange is in a resaleable condition, in the original, undamaged packaging and that have not been opened or used in any way.

•You will receive a packing slip with your order - please ensure that this is enclosed.

Faulty products:

•If you believe your product to be faulty or incorrect you must please inform us by email as soon as you receive the order within the 14 days period. In this case, we request that you return the faulty product (again within the 14 day period from when you received it) along with details of the fault including your packing slip (or receipt, full contact details & order number as mentioned above).

•Once agreed that the product is faulty, we will replace the item/s or refund the cost of the products onto the same card/payment method that was used to process the order within 30 days. We will also reimburse any reasonable postage costs incurred to you by returning your order providing you are able to send us a receipt for this expense.

•To return your product, you should post your product to: TILT Professional Makeup Ltd., Unit D (2nd Floor), 151 Freston Road, W10 6TH, London

Late or missing refunds:

•You will receive a refund email from us the day the refund is processed.

•If you paid by card, refunds can take up to 3 working days to show up in your account, depending on your card issuer.

•If you paid by PayPal, PayPal refunds can take up to 30 working days to show back in your account.

•If you haven’t received a refund within the time-frame mentioned above, first contact your card issuer/bank/PayPal as they may have more info for you as to the delay.

•If you’ve done all of this, a reasonable time as elapsed and you still have not received your refund, please contact us at sales@tiltmakeup.com.

last updated 29/01/2025

Contact - TILT Professional Makeup - Checkout