Bandai Pokemon Model Kit

How are products delivered to me?Depending on the product(s) and delivery service you have chosen, we’ll normally use a combination of postal and courier services.

What freight and delivery companies do you use?Several in fact, but most often Australian Air Express and Australia Post. Road courier services are used on the odd occasion for certain products to certain destinations.

How can I track the status of my order?Once your order has been shipped, we will send you a Dispatch Confirmation email and supply you with your full tracking details. If for any reason you feel the need to check on the status of your delivery, please refer to this email or get in touch .

When will my order be delivered?We aim to dispatch your order on the same day, subject to your ordered item(s) being ‘In-Stock’ and paid for by credit card or PayPal by 12 noon WST. Depending on the level of service you have chosen, your order can be delivered within 1 business day, 2 business days or 5 business days (international deliveries may take longer). To minimise delays, we advise you to nominate a shipping address that is likely to be occupied during business hours (eg. work address). Further details on our delivery services are available here .

What happens if I’m not home to receive my order?Should there be no one to receive your parcel upon delivery, you will be left a card with details on how to obtain your parcel at a later time. For your convenience, we recommend that you provide your daytime address (eg. work address) should there be any possibility of your usual contact address being unattended at the time of delivery.

Do you deliver to PO Boxes?In most cases, we can deliver to PO Boxes. If it’s impractical to deliver to a PO Box (as is the case with some large items), don’t worry – we’ll be in touch with you.

My order has not arrived within the expected timeframe – what happens now?Please allow the maximum number of days for delivery, based on the delivery service chosen. After this, if your order hasn’t arrived, please contact us using our Enquiry Form . Once we learn an order has not arrived by the due date, we’ll endeavour to work with our delivery partners to ensure the prompt arrival of your products.

Do you ship internationally?In addition to Australia, delivery to over 30 other countries is also available for most of our products. We also accept international orders from these countries , perfect for giving gifts to friends and family if you’re overseas. To estimate our prices in other currencies, simply click here for pricing to be displayed in your selected currency.

Can I pick up my order direct from your Perth warehouse?If you’re intending on having items delivered to a WA-based address then no problem – simply select a ‘pick-up’ shipping method at Step 2 of the checkout process. To find out more, click here .

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Refund, Exchange and Warranty

What if I’m unsatisfied with my order?We aim to satisfy everyone! Our 365 day ‘no quibbles’ money back guarantee provides piece of mind when ordering. If you’re not happy with our product(s), simply return it back to us for a full refund. For further information please click here . Also, please e-mail:if there has been any aspect of your dealings with us that you think aren’t up to scratch.

What is your refund / exchange / warranty policy?We have a simple returns procedure and enquiry form for the refund, exchange or warranty claim on all products bought from us. Further information can be found here .

If you’d like more detail on any of the above, please refer to our Terms & Conditions .

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