Augments 2

Order Processing & Shipping Times

Stock items (hardware, training tools, and in-stock holds) ship within 1-3 business days.

Made-to-order items (climbing holds & volumes) have a 1-3 week lead time.

Kingdom Holds, manufactured at Aragon Elastomers in Colorado, may have longer lead times. For current production timelines, contact orders@escapeclimbing.com .

•Orders will not ship without payment or approved terms.

•If an order needs to be stored at a warehouse, there may be a daily fee charged for held orders.

Shipping Methods & Transit Times

•Standard shipping takes 5-7 business days within the U.S.

•Expedited and express shipping options are available at checkout.

•International orders typically take 7-21 business days, but transit times may vary due to customs processing.

•Tracking numbers may take up to 48 hours to update.

Shipping Carriers

When you select a shipping service (e.g., UPS, FedEx, USPS), we do not guarantee the use of that exact carrier. We may switch to another carrier—such as SpeeDee Delivery for cost-effective shipments in the Upper Midwest or alternative services for international orders—to ensure timely and economical delivery.

Free USA Shipping

•Free shipping is available for qualifying U.S. orders at checkout, orders must be greater than $15.

•Additional shipping fees may apply to Alaska, Hawaii, U.S. territories, military bases, and UPS extended delivery areas, especially for oversized items that do not fit in USPS flat-rate boxes.

•Additional shipping charges my apply to large packages shipping to PO boxes.

Tracking & Delays

•Tracking numbers are provided once an order ships and may take up to 48 hours to show movement.

•USPS international shipments will only be tracked while in the U.S.; tracking updates beyond this point will be provided by the destination country's postal service.

•Shipping carriers may experience delays due to weather, high package volumes, or customs processing. For tracking concerns, customers should first contact the carrier before reaching out to orders@escapeclimbing.com .

International Orders – Duties & Tariffs

•International shipments may be subject to import duties, taxes, and tariffs, determined by the destination country's customs authorities. These fees are the responsibility of the buyer and are not included in the purchase price.

•Customers should verify potential import costs with their local customs office or broker before placing an order.

Damaged Shipments

UPS & USPS Damaged Package Policy

•If a package arrives damaged, the customer must:

Take clear photos of the damaged package before opening it.

Inspect the contents and take additional photos if the items inside are damaged.

Retain all packaging materials, as they may be required for claims processing.

Report the damage to UPS or USPS immediately (within 7 days for UPS claims, 60 days for USPS claims).

Contact orders@escapeclimbing.com with order details and supporting images.

Failure to report the damage within the carrier’s claim window may result in denied compensation.

Freight & Pallet Shipments

•If a pallet shipment arrives damaged, the recipient MUST:

•Note the damage on the Proof of Delivery (POD) BEFORE accepting the shipment.

Take clear photos of the damage before unloading.

Email orders@escapeclimbing.com immediately with the order number, photos, and details of the damage.

Failure to document damage at delivery may void eligibility for refunds or warranties.

Contact - Escape Climbing - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags or labels, and in its original packaging. You’ll also need the receipt, order number or proof of purchase. To start a return, you must fill out the return authorization form online at https://escapeclimbing.com/pages/returns-exchanges . You can also chose to contact us at orders@escapeclimbing.com . Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at orders@escapeclimbing.com .

Exceptions / non-returnable items Certain types of items cannot be returned, like life safety products, custom products (such as special orders, personalized items, or non-standard climbing hold colors), and personal care goods (such as hand salves). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Contact - Escape Climbing - Checkout