Alexander Distressed Brown Extendable Dining Table

From California to Every Corner of the United States

At Ornate Home Furniture, our mission is to provide a seamless, transparent, and stress-free delivery experience. Whether you are ordering a single mattress or furnishing an entire home, we offer flexible shipping solutions tailored to your needs.

Free UPS Shipping (Mattresses & Accessories)

Enjoy complimentary shipping on thousands of select items.

Additional Fees: The price you see is the price you pay.

Fast & Reliable: Nationwide coverage ensuring your items arrive ready for use.

Damage Reporting: Please email support@ornatehome.com within 24 hours if your package arrives damaged.

Curbside & In-Room Delivery

Curbside: Items are left at the entrance of your residence. You are responsible for moving items indoors and assembly.

In-Room: We do the heavy lifting into your room of choice. Assembly is not included.

Requirements: An adult (18+) must be present to inspect and sign for the delivery.

Shipping Fee: Estimate your shipping fee through this link

White Glove (In-Room + Assembly)

Full Setup: Our experts handle the unpacking and professional assembly.

Ready to Use: We ensure your furniture is perfectly put together before we leave.

Packaging Removal: Our team removes all packaging and debris upon completing the setup.

Important Delivery Policies

Timelines & Availability

Ready to Ship: Items in Southern California and the Charlotte, North Carolina area typically arrive within approximately one week after order processing. For nationwide orders, shipping usually begins within one week of processing.

Back-Orders: To ensure efficiency, multiple-item orders containing back-ordered products will be shipped together once all items are in stock.

Variables: Delivery timelines may vary depending on carrier schedules, weather conditions, product availability, or logistics factors. Delivery estimates are projections and not guaranteed delivery dates.

Damages & Claims (48-Hour Window)

Inspection is mandatory. Please check your furniture thoroughly upon arrival.

Reporting: All damages or missing parts must be reported via our Damage Claim Page within 48 hours.

Requirements: Attach clear photos of the damage and keep all original packaging, as it is required for replacements. Claims made after48 hourscannot be accepted.

Cancellations

If an order is canceled after it has been shipped or prepared for delivery, the customer is responsible for:

•Original delivery costs

•Reverse logistics fees

•Restocking fees

Free Warehouse Pick-up

How it works: Once your order is placed, our team will contact you to schedule a pickup time.

What to bring: A valid government-issued ID matching the order name.

Inspection: You must inspect your items at the warehouse. Signing the receipt confirms acceptance in good condition.

Storage Fees: Please collect your items within 7 days. After one week, a storage fee of $3 per cubic foot/day will apply.

California Warehouse📍 16035 Robin Way, City of Industry, CA 91745🕘 Monday to Saturday | 9:00 AM – 5:00 PM🕛 Sunday | 12:00 PM – 5:00 PM

Terms & Disclaimers

Shipping Surcharges: Ornate Home Furniture reserves the right to delay or cancel orders due to manufacturer issues or unexpected carrier surcharges. If a shipping surcharge is required for out-of-state orders, the customer will be notified; if declined, the order will be canceled.

Carrier Liability: While we package all items meticulously to factory standards, once a shipment leaves our warehouse, liability for loss or damage during transit rests with the freight carrier.

Tax Note: By law, tax exemption does not apply to orders placed or fulfilled within the state of California.

Need Help?

Our customer care team is here for you.

📧 support@ornatehome.com

📞 (844) 955-3399

Contact - Ornate Furniture - Checkout

Return Policy (Returns & Refunds)

We want you to feel confident shopping with Ornate Home. If an item isn’t the right fit, eligible products may be returned within 30 days of delivery, subject to the conditions and fees below.

Quick Summary

Return window: Request a return within 30 days of delivery.

RMA required: Returns must be authorized with a Return Merchandise Authorization (RMA).

Restocking fee: 30% on approved returns.

Return shipping: Paid by the customer; we can assist with return logistics (estimated $2.50/lb).

Non-returnable items: Final sale/clearance, special orders, mattresses/bedding, and individual sectional pieces.

1) Return Eligibility (What Can Be Returned)

To be eligible for a return, items must be:

New, unused, and unassembled

•In original packaging

•Include all accessories, parts, and documentation

If an item is returned used, assembled, missing packaging, or missing parts/accessories, we may deny the return or apply additional deductions based on inspection results.

2) Items Not Eligible for Return

The following are not eligible for return:

Final sale / clearance items

Special order items (including backordered items you chose to wait for)

Mattresses, bedding (and similar sleep products)

Individual sectional pieces

Tip: If you’re unsure about size or fit, confirm measurements and entryway clearance before ordering. This is a leading cause of returns and refused deliveries across the category.

Personal preference, change of mind, sizing issues, doorway clearance, spatial compatibility, or aesthetic dissatisfaction (“doesn’t fit” or “didn’t like”) do not constitute product defects. Any approved return remains subject to applicable restocking and freight/logistics charges.

3) How to Start a Return (RMA Process)

Contact us to request an RMA within 30 days of delivery - Email: support@ornatehome.com - Phone: (844) 955-3399

•If approved, we’ll issue an RMA number and return instructions.

•Once your RMA is issued, you must return the item within 20 days.

•Returns sent without an RMA may be refused.

•Returns or disputes must be submitted through Ornate Home’s support and RMA process first so we can resolve the issue quickly. Unauthorized returns may be refused.

4) Fees, Shipping, and Deductions

Restocking Fee

Approved returns are subject to a 30% restocking fee.

Return Shipping

•Customers are responsible for return shipping costs.

•If you’d like Ornate Home to assist with return logistics, the estimated return shipping cost is $2.50 per pound.

•Shipping and delivery services are considered rendered once an order is dispatched or a delivery attempt is made. Freight, delivery, and logistics charges are non-refundable.

•Ownership and risk of loss transfer to the customer upon delivery or delivery attempt, as evidenced by carrier confirmation or delivery records.

Refused Deliveries, Wrong Address, and “Doesn’t Fit” Returns

Avoid refusing delivery whenever possible—contact us first. Refused or failed deliveries can result in restocking fees, two-way freight costs, and other carrier-related fees.

Additional deductions may apply if:

•The delivery address provided was incorrect or undeliverable

•Delivery was refused without prior coordination

•The item cannot fit into your space or doorways and must be returned

•Parts or accessories are missing from the return packaging

Ornate Home is not responsible for delays or service interruptions caused by carriers, weather events, labor actions, or circumstances beyond reasonable control.

5) Damaged, Defective, or Missing Parts (Not a “Return”)

If your order arrives with damage or missing components:

•Note any visible damage on the delivery receipt when possible, and

•Please report any damage or missing items promptly by submitting the online claim form , including clear photos of the product, packaging, and any affected areas.

•Damage or missing-part claims must be reported within forty-eight (48) hours following delivery. Claims reported after extended use, assembly, or delay may be denied.

In many cases, the fastest solution is to replace parts rather than return the entire item.

Damage, defect, or missing-part reports are handled as service claims and do not automatically qualify as full product returns. Ornate Home’s resolution may include part replacement, repair, or component shipment rather than return authorization.

6) Inspections & Refund Timing

Once the returned item arrives and is inspected:

•Refunds are issued to the original payment method.

•A full refund may not be issued if the item is used, damaged, altered, missing packaging, or returned without an RMA.

Refund timing can vary depending on your financial institution and processing times.

Refund amounts, if approved, are determined based on the condition of the returned merchandise at inspection, including packaging integrity, completeness, signs of use, and resale viability.

All return, inspection, and refund determinations are applied uniformly and consistently across all customers, without exception.

7) Product Images, Colors & Specifications Disclaimer

We do our best to display colors and details accurately, but screen and lighting conditions can vary. Please review dimensions and specifications carefully and reach out before ordering if you need additional confirmation.

If an issue arises, please contact Ornate Home first so we can work toward a resolution through our support and RMA process. If a chargeback is initiated without first providing Ornate Home an opportunity to resolve the matter, Ornate Home may submit documentation to the issuing bank showing policy acceptance, delivery records, and the resolution history.

8) Chargebacks, Payment Disputes, and Fraud Prevention

Ornate Home is committed to resolving customer concerns promptly and fairly through our customer support and Return Merchandise Authorization (RMA) process. Customers agree to contact Ornate Home directly and allow a reasonable opportunity to resolve any issue before initiating a chargeback or payment dispute with their financial institution.

If a chargeback or payment dispute is initiated for an order that has been confirmed as delivered, or where delivery was attempted and documented by the carrier, Ornate Home reserves the right to dispute the chargeback by submitting supporting documentation to the issuing bank. Such documentation may include, but is not limited to:

•Order confirmation records

•Proof of delivery or documented delivery attempt

•Carrier tracking records

•Delivery photographs or signatures where available

•Customer communications and support records

•Records demonstrating acceptance of policies at checkout

If a chargeback is determined to be invalid, fraudulent, or inconsistent with the policies accepted at checkout, Ornate Home reserves the right to pursue recovery of the outstanding balance.

Such recovery efforts may include, where permitted by applicable law:

•Recovery of the order value

•Recovery of shipping, freight, and logistics costs

•Recovery of administrative and dispute-related fees

•Referral of the unpaid balance to a third-party collections agency

Customers remain responsible for payment for goods and services that have been delivered, or where delivery was attempted in accordance with the order agreement and carrier documentation.

Initiating a chargeback does not automatically cancel or void a customer's contractual payment obligations for delivered merchandise.

IMPORTANT NOTICE & ACCEPTANCE OF TERMS

By placing an order with Ornate Home, the customer expressly acknowledges, understands, and agrees to all terms outlined in this Return Policy, Cancellation Policy, and Shipping & Delivery Policies. These policies constitute a binding part of the purchase agreement.

Contact

Ornate Home Customer SupportPhone: (844) 955-3399Email: support@ornatehome.com

Contact - Ornate Furniture - Checkout