ZENGRIP PRO OLED/SWITCH SATISFYE

Shipping Policy – New Mobile Game Store

We currently process and ship orders during normal business hours (Monday through Saturday). Orders are typically processed within 1–2 business days. Shipping times may vary depending on your location and the shipping method selected at checkout.

Shipping Methods & Rates

Shipping fees are calculated at checkout based on your location and the weight of your items. We offer standard and expedited shipping options.

Order Processing

All orders are processed in the order they are received. Orders placed on weekends or holidays will be processed the next business day.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. Please allow up to 24 hours for tracking information to update.

Lost or Delayed Packages

We are not responsible for delays caused by carriers, weather, or incorrect shipping addresses. If your package is lost or delayed, please contact the carrier directly using your tracking number.

In-Store Pickup (if applicable)

If you selected local pickup, you will be notified by email or phone when your order is ready. Please bring a valid ID and your order number when picking up.

Questions?

If you have any questions about shipping or your order, feel free to contact us at:

📧 newmobilegamestore@gmail.com

📞 646-209-7634

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at newmobilegamestore@gmail.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at newmobilegamestore@gmail.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at newmobilegamestore@gmail.com.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at newmobilegamestore@gmail.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at newmobilegamestore@gmail.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at newmobilegamestore@gmail.com

ATTENTION CLIENTS – NEW MOBILE GAME STORE

NO RETURNS

There are no returns or refunds once a repair is completed.

NO CREDIT – NO EXCEPTIONS

All repairs must be paid in full before pickup. No exceptions.

UNPAID WORK WILL NOT BE DELIVERED

Devices will not be returned until payment is received.

WE ONLY REPAIR WHAT IS LISTED ON THE INVOICE

Any additional issues will incur extra charges.

NOT RESPONSIBLE FOR LOST DATA

We are not liable for any loss of data, photos, or files stored on your device.

WARRANTY IS VOID IF DEVICE GETS WET OR IS MISTREATED

Physical or water damage after pickup voids the repair warranty.

30-DAY HOLD POLICY

We are not responsible for devices left unclaimed for more than 30 days.

Please confirm your device is working before leaving the store.

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