Yumiko Romper Brown Stripe

At Whalexi, we understand that reliable shipping is an important part of your shopping experience. We carefully process, package, and ship each order to help ensure your items arrive in good condition.

Please review the shipping information below before placing your order.

Shipping Destinations

Whalexi currently ships eligible orders to the following countries:

United States

United Kingdom

Australia

Canada

Shipping availability may depend on the delivery address, product availability, carrier availability, and other fulfillment requirements.

If we are unable to ship an order to a particular address within one of these markets, we will notify you and provide an appropriate solution.

At this time, we do not offer shipping to countries or regions other than the United States, United Kingdom, Australia, and Canada.

Shipping Cost

We offer free standard shipping on all eligible orders to:

United States

United Kingdom

Australia

Canada

There is no minimum purchase amount required for our standard free shipping unless otherwise stated on our website or during a specific promotion.

If additional or expedited shipping options become available at checkout, the applicable shipping cost and estimated delivery information will be displayed before you complete your order.

Order Processing Time

Orders are generally processed within:

1–3 business days

Processing begins after your payment has been successfully received and your order has passed any necessary verification or review.

Business days are generally Monday through Friday, excluding weekends and applicable public holidays.

This processing time applies to eligible orders shipping to:

United States

United Kingdom

Australia

Canada

During high-volume periods, public holidays, promotional events, seasonal sales, or unexpected operational disruptions, processing times may occasionally be extended.

If there is a significant issue affecting your order, we will make reasonable efforts to notify you using the contact information provided with your order.

Estimated Delivery Time

After your order has been processed and shipped, our estimated standard transit time is:

Standard Delivery: 5–8 business days

This estimated shipping time applies to eligible orders delivered to:

United States

United Kingdom

Australia

Canada

The total estimated delivery time consists of:

Processing Time + Transit Time = Estimated Delivery Time

Based on our standard timeframes:

Processing Time: 1–3 business daysTransit Time: 5–8 business daysEstimated Total Delivery Time: approximately 6–11 business days

For example, an order may take 1–3 business days to process before shipment and approximately 5–8 additional business days to arrive after it has been shipped.

Please note that processing time and transit time are separate.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Actual delivery times may vary depending on factors such as:

Carrier delays

Weather conditions

Public holidays

Peak shopping periods

High shipping volume

Customs or import processing where applicable

Incorrect or incomplete delivery addresses

Remote or restricted delivery locations

Failed delivery attempts

Transportation disruptions

Local carrier operations

Service interruptions

Other circumstances outside our reasonable control

Any mandatory rights you may have under applicable consumer protection laws regarding delayed or undelivered orders remain unaffected.

Order Cut-Off Time

Our order cut-off time is:

5:00 PM Eastern Time, Monday through Friday

Orders placed before the cut-off time may begin processing on the same business day.

Orders placed after the cut-off time may begin processing on the next business day.

Orders placed on weekends or applicable public holidays will generally begin processing on the next available business day.

The order cut-off time applies to orders placed for delivery to the United States, United Kingdom, Australia, and Canada.

Please note that the cut-off time refers to when order processing may begin and does not change our standard processing time of 1–3 business days.

Delivery Carriers

We use established shipping carriers, postal services, and logistics partners depending on the customer's destination, carrier availability, fulfillment location, and delivery requirements.

Carriers may include, where applicable:

USPS

UPS

FedEx

DHL

Local postal services

Regional delivery carriers

Other established logistics providers

The carrier used for your order may vary depending on whether your order is being delivered to the United States, United Kingdom, Australia, or Canada.

We cannot guarantee that a specific carrier will be used for a particular order.

Once your order has shipped, you will normally receive a shipping confirmation email containing tracking information when tracking is available.

If you do not receive tracking information within 2 business days after receiving a shipment confirmation, please contact us at:

info@whalexi.com

Tracking Your Order

You can track your order using the tracking number provided in your shipping confirmation email.

You may also be able to track your order through the Track Your Order page on our website by entering information such as:

Order number

Email address

Tracking number

Tracking features may vary depending on the carrier used for your shipment.

Please allow approximately 24–48 hours after the carrier receives the package for tracking information to begin updating.

In some cases, tracking information may take additional time to appear or update due to carrier systems, weekends, holidays, customs processing, or other operational circumstances.

Changing the Shipping Address

Please carefully review your shipping address before placing your order.

Customers are responsible for providing a complete and accurate shipping address.

If you need to change your shipping address after placing an order, please contact us as soon as possible:

Email: info@whalexi.com Phone: +44 7315 842967

We may be able to update your shipping address if your order has not yet been processed, fulfilled, shipped, or transferred to a shipping carrier.

However, we cannot guarantee that an address can be changed after an order has been submitted.

Once an order has entered fulfillment or is in transit, we may be unable to modify the delivery address.

If a shipping address change is not possible, please follow any instructions provided by our customer support team or the applicable carrier.

Multiple Shipping Addresses

We do not ship a single order to multiple delivery addresses.

If you would like products delivered to different addresses, please place a separate order for each shipping address.

Each order will be processed and shipped separately according to this Shipping Policy.

Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

Please make sure that your:

Recipient name

Street address

Apartment or unit number, where applicable

City

State, county, province, territory, or region, where applicable

Postal or ZIP code

Country

Phone number

are entered correctly before completing your order.

If a package cannot be delivered because of an incorrect, incomplete, outdated, or invalid address provided by the customer, additional shipping or reshipment costs may apply where permitted by applicable law.

If the package is returned to us or to our fulfillment partner, we will review the situation and contact you regarding available options.

Depending on the circumstances, these options may include:

Reshipping the order

Correcting the delivery information

Issuing a refund for eligible items

Another appropriate solution

Any additional shipping charges or other costs will be handled in accordance with applicable law and the circumstances of the order.

Customs and International Delivery

Because Whalexi ships to customers in the United States, United Kingdom, Australia, and Canada, some orders may move between countries or fulfillment locations before reaching the customer.

Where applicable, shipments may be subject to customs processing, import procedures, security inspections, or other border-related requirements.

Customs processing times are controlled by the applicable authorities and may occasionally affect delivery times.

Any taxes, duties, fees, or charges applicable to an order will be handled in accordance with the information presented at checkout and applicable law.

Customers are responsible for providing accurate shipping and contact information to help facilitate successful delivery and any required customs processing.

Lost, Delayed, or Stolen Packages

We take delivery issues seriously and will make reasonable efforts to assist customers when a shipment is delayed, lost, or cannot be located.

If your tracking information shows that your package has been delivered but you have not received it, please first check:

Your mailbox

Front door or delivery area

Building reception or concierge

Parcel locker

Safe delivery location

Household members

Neighbors

Any location identified in the carrier's delivery information

You may also contact the shipping carrier directly for additional delivery information.

If you still cannot locate your package, please contact us at:

info@whalexi.com

Please provide:

Your order number

Your tracking number

A brief explanation of the delivery issue

We will review the available tracking information and assist you where reasonably possible.

If a shipment is lost before confirmed delivery, we will review the circumstances with the applicable carrier or fulfillment partner and provide an appropriate solution in accordance with our policies and applicable consumer protection laws.

If a carrier confirms that a package was successfully delivered to the shipping address provided by the customer but the package is subsequently lost or stolen, responsibility may depend on the circumstances and applicable law.

Whalexi will make reasonable efforts to assist customers in investigating delivery issues.

Nothing in this section is intended to limit any rights or remedies that cannot lawfully be excluded under applicable consumer protection laws.

Delivery Issues Caused by Carrier Delays

Shipping delays may occasionally occur due to circumstances beyond our reasonable control, including:

Severe weather

Public holidays

High shipping volumes

Carrier disruptions

Transportation interruptions

Customs processing

Import or border procedures

Routing issues

Local delivery restrictions

Remote delivery locations

Operational disruptions

If a shipment is delayed, please check the tracking information provided by the carrier for the latest available status.

You may also contact us if you need additional assistance.

Although we cannot directly control carrier operations after an order has been shipped, we will make reasonable efforts to review available tracking information and assist with delivery-related issues.

Any rights you may have under applicable consumer protection laws regarding delayed, lost, or undelivered orders remain unaffected.

Delivery to the United States

For eligible orders delivered within the United States:

Processing Time: 1–3 business daysEstimated Transit Time: 5–8 business daysEstimated Total Delivery Time: approximately 6–11 business daysStandard Shipping: Free

Carrier availability may vary depending on the delivery location and fulfillment requirements.

Delivery to the United Kingdom

For eligible orders delivered within the United Kingdom:

Processing Time: 1–3 business daysEstimated Transit Time: 5–8 business daysEstimated Total Delivery Time: approximately 6–11 business daysStandard Shipping: Free

Carrier availability may vary depending on the delivery location and fulfillment requirements.

Delivery to Australia

For eligible orders delivered within Australia:

Processing Time: 1–3 business daysEstimated Transit Time: 5–8 business daysEstimated Total Delivery Time: approximately 6–11 business daysStandard Shipping: Free

Delivery to remote or regional locations may occasionally require additional transit time depending on carrier service availability.

Delivery to Canada

For eligible orders delivered within Canada:

Processing Time: 1–3 business daysEstimated Transit Time: 5–8 business daysEstimated Total Delivery Time: approximately 6–11 business daysStandard Shipping: Free

Delivery to remote, rural, northern, or otherwise limited-service locations may occasionally require additional transit time depending on carrier service availability, fulfillment location, customs processing where applicable, and local delivery conditions.

Markets Covered by This Shipping Policy

This Shipping Policy currently applies to eligible orders placed through our website for delivery to:

United States

United Kingdom

Australia

Canada

For all four markets, our standard shipping terms are:

Processing Time: 1–3 business daysEstimated Transit Time: 5–8 business daysEstimated Total Delivery Time: approximately 6–11 business daysStandard Shipping: Free

Shipping availability, carriers, and delivery procedures may vary depending on the destination and fulfillment requirements.

Contact Us

For questions about shipping, delivery, order tracking, or delivery-related issues, please contact us:

Whalexi

Email: info@whalexi.com Phone: +44 7315 842967Office Address: 225 Connaught Road, Luton, LU4 8ET, United KingdomBusiness Hours: Monday to Friday, 9:00 AM – 5:00 PM

Please note that our office address is our business contact address and is not necessarily a warehouse, fulfillment center, retail store, public pickup location, or return address.

For product returns, please contact our customer support team first and follow the return instructions provided under our Return & Refund Policy.

Contact - Whalexi - Checkout

At Whalexi, we want every customer to have a clear and reliable shopping experience. If you are not satisfied with your order, you may request a return or exchange within 30 days of delivery, subject to the conditions below.

This Return & Refund Policy applies only to purchases made directly through our website and shipped to customers in the following markets:

United States

United Kingdom

Australia

Canada

This policy applies to eligible orders placed through our website for delivery to these countries. Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.

Eligibility for Returns

To be eligible for a return, the item must meet all of the following conditions:

The return request must be submitted within 30 days after the order is delivered.

The item must be unused, unworn, unwashed, undamaged, and in its original condition.

The item must include all original packaging, tags, labels, accessories, and any included documentation, where applicable.

Proof of purchase, such as an order number or receipt, is required.

Items must be returned only after receiving return instructions from our customer support team.

For women’s apparel, please note that returned items must be free from perfume, deodorant marks, makeup stains, pet hair, odors, wear, washing, or alteration.

Non-Returnable Items

The following items are not eligible for return or exchange unless they arrive damaged, defective, or incorrect, subject to any rights provided by applicable law:

Customized, personalized, or made-to-order items

Clearance, final sale, or promotional items marked as non-returnable

Gift cards

Items that have been worn, washed, altered, damaged, or are missing original tags or packaging

Intimate apparel, swimwear, bodysuits, lingerie, or similar hygiene-sensitive items, unless unopened, unused, and in original condition, where applicable by law

We reserve the right to refuse returns that do not meet the conditions stated in this policy, except where applicable consumer protection laws require otherwise.

How to Start a Return

To start a return, please contact us at:

Email: info@whalexi.com Phone: +44 7315 842967Business Hours: Monday to Friday, 9:00 AM – 5:00 PM

Please include the following information in your return request:

Your order number

The email address used for the order

The item(s) you wish to return

The reason for the return

Photos of the item and packaging, if the item is damaged, defective, or incorrect

Our customer support team will review your request and respond with return instructions and the correct return address if your return is eligible.

Customers in the United States, United Kingdom, Australia, and Canada should contact us before sending any return. The return destination may vary depending on the customer's location, product, order, and fulfillment location.

Please do not send returns to our office address unless our customer support team specifically instructs you to do so.

Our office address is:

Whalexi225 Connaught RoadLuton, LU4 8ETUnited Kingdom

This address is used as our office address only. It is not a retail store, public pickup location, or default return warehouse address.

Returns sent without prior authorization or sent to the wrong address may not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item is damaged, defective, incorrect, or the return is caused by our error, subject to applicable consumer protection laws.

For eligible damaged, defective, or incorrect items, we will provide instructions for a replacement, refund, or return shipping arrangement.

Return shipping costs may vary depending on the customer's location, including whether the return is being sent from the United States, United Kingdom, Australia, or Canada.

We recommend using a trackable shipping service when returning items. Whalexi is not responsible for return packages that are lost, delayed, or damaged in transit before they are received by the designated return facility, except where otherwise required by applicable law.

Refunds

Once your returned item is received and damaged in transit before they are received by the designated return facility, except where otherwise required by applicable law.

Refunds

Once your returned item is received and damaged in transit before they are received by the designated return facility, except where otherwise required by applicable law.

Refunds

Once your returned item is received and inspected, we will notify you by email whether the refund has been approved.

If approved, the refund will be processed to your original payment method within 5–7 business days.

Please note that your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Original shipping fees, express shipping fees, handling fees, and other delivery-related charges are non-refundable unless the return is due to our error, a damaged, defective, or incorrect item, or otherwise required by applicable law.

Refunds will normally be issued in the same currency and to the same payment method used for the original purchase, subject to the policies of your payment provider.

Exchanges

If you would like to exchange an item for a different size, color, or style, please contact us within 30 days of delivery.

Exchanges are subject to product availability.

If the requested replacement item is unavailable, we may offer a refund or an alternative solution.

Customers may be responsible for return shipping costs for exchanges unless the exchange is due to a damaged, defective, or incorrect item, or otherwise required by applicable law.

For customers in the United States, United Kingdom, Australia, and Canada, exchange procedures may vary depending on the shipping destination and product availability. Please contact our customer support team before returning an item for exchange.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible at info@whalexi.com .

Please include your order number and clear photos showing the issue.

After review, we will arrange an appropriate solution, which may include a replacement, refund, or return instructions.

Where the issue is confirmed to be caused by us, we will provide appropriate return or replacement instructions in accordance with this policy and applicable consumer protection laws.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible at info@whalexi.com .

Cancellation requests can only be processed before the order has been shipped or entered fulfillment.

Once an order has shipped, it must be handled according to this Return & Refund Policy.

Any cancellation rights provided under applicable consumer protection laws in the customer's country remain unaffected.

Markets Covered

Whalexi currently accepts eligible orders for delivery to:

United States

United Kingdom

Australia

Canada

This Return & Refund Policy applies to purchases made through our website and delivered to customers in these markets.

Return procedures, return addresses, carrier availability, and shipping costs may vary depending on the country from which the item is being returned. Customers should always contact our customer support team before sending a return.

Contact Us

For questions about this Return & Refund Policy, please contact us:

WhalexiEmail: info@whalexi.com Phone: +44 7315 842967Office Address: 225 Connaught Road, Luton, LU4 8ET, United KingdomBusiness Hours: Monday to Friday, 9:00 AM – 5:00 PM

Please note that our office address is not the default return address. Contact our customer support team before returning any products.

Contact - Whalexi - Checkout