XNote Smart Pen Writing Set

SHIPPING POLICY:

NORMAL SHIPPING PERIOD IS 1-3 BUSINESS DAYS. WE OFFER DOMESTIC SHIPPING WITHIN THE CONTINENTAL UNITED STATES.

YOU WILL GET A SHIPPING CONFIRMATION EMAIL WITH YOUR TRACKING NUMBER ONCE YOUR ORDER HAS SHIPPED.

*If your shipping address or contact details are incorrect, please contact us immediately and we will try to submit your requests prior to shipping, but please note that we cannot guarantee any changes once your order has been processed.

PRE-SALES & BACKORDERS:

ESTIMATED SHIPPING TIMES ARE LISTED ON EACH PRODUCT PAGE PRIOR TO ORDERING.

*If you have not received a shipping confirmation email, your order has not shipped yet. Once your order ships, you will automatically receive a shipping confirmation email with your tracking number.

INTERNATIONAL ORDERS

ALL INTERNATIONAL ORDERS ARE SUBJECT TO DUTIES AND IMPORT TAXES AND ARE NOT INCLUDED IN YOUR ORDER TOTAL.

*If shipping to your country is not available directly via the store checkout, please contact our concierge services team to discuss options.

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*30 DAY FULL SATISFACTION OR YOUR MONEY BACK GUARANTEE*

If you are unsatisfied with your purchase for any reason, you can return it to us within 30 days of your delivery date, for a full refund, minus the cost of return shipping.

*product replaced or refunded at discretion of company after 30 day return period.

How to Request a Return or Exchange:

Please contact our Customer Support team to initiate a return. Please include your order number, preferred contact method and any additional details.

Once your return is received and inspected, we will send an email to notify you that we have received your returned item. We will also notify you of the approval status of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

There are certain situations where only partial refunds are granted; such as item not in its original condition, is damaged or has missing parts, is returned more than 30 days after delivery. To be eligible for a return, your item must be in good condition and include the original packaging and all included parts. Please do not send your purchase back to the manufacturer, we will provide you exact shipping instructions.

*to begin a return request, a proof of purchase is required.

Late or Missing Refunds:

If you haven’t received a refund yet, first check your bank account. Then contact your credit card company, it may take some time before your refund is officially posted. There is often some processing time by the issuing bank before a refund is posted.

You will be responsible for paying for your own shipping costs for returning your item unless the unit is determined to be defective. If you receive a refund, the cost of return shipping may be deducted from your refund.

Order Cancellations:

Sorry we cannot cancel orders after they have already been placed. If you are unsatisfied at all you can send it back to us for a full refund within 30 days.

Order Adjustments:

If your shipping address or contact details are incorrect, please contact us and we will try to submit your requests prior to shipping, if received in time, but please note that we cannot guarantee any changes once it has been processed.

*all sales are final on discounted or promotional orders

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