Xbox Series S Console — Robot White

Last updated: June 26, 2026

Processing Time

Orders are processed within 1-2 business days (Monday–Friday, excluding holidays). You will receive a shipping confirmation email with tracking information once your order ships.

Shipping Methods & Rates

We ship from Green Bay, WI using USPS, UPS and Fed Ex.

Standard Shipping (USPS First Class): 3-7 business days — Free

Expedited Shipping (UPS Ground, Fed Ex): 2-5 business days — rates calculated at checkout

Free shipping to the contiguous US (lower 48 states) only. Some rural or limited-access locations may have an additional charge. Mailed inbound items for repair are covered by customer. FelixLinks covers the return

Domestic Shipping

We currently ship to the contiguous United States (lower 48 states). We do not ship to Alaska, Hawaii, or US territories at this time. Delivery times are estimates and not guaranteed. Delays may occur due to carrier issues, weather, or high-volume periods.

International Shipping

We do not currently offer international shipping. We are working on expanding our shipping options in the future.

Repair Service Shipping

For repair services, customers are responsible for shipping their device to us. We recommend using a trackable and insured shipping method. Once repairs are complete, we will ship the device back using the shipping method selected at checkout. Return shipping for completed repairs is included in the repair service price unless otherwise noted.

Order Tracking

Once your order ships, you will receive an email with tracking information. You can also check your order status by logging into your account on our website.

Lost or Damaged Packages

If your package appears lost or arrives damaged, please contact us at support@felixlinks.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue and arrange a replacement or refund as appropriate.

Address Accuracy

Please ensure your shipping address is correct at the time of purchase. We are not responsible for packages delivered to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange re-shipment (additional shipping charges may apply).

Contact

For shipping questions, contact us at support@felixlinks.com or call (920) 288-2118 (Monday–Friday).

Contact - FelixLinks - Checkout

Last updated: July 2, 2026

Returns

We accept returns within 90 days of delivery for both defective and non-defective products, including pre-owned products and replacement parts. To be eligible for a return, your item must be in the same condition that you received it.

Exchanges

We accept exchanges. If you received a defective or damaged item, or if you would like to exchange for a different product, contact us at support@felixlinks.com with your order number. We will provide a free prepaid return label and ship your replacement once the original item is received.

Return Method & Fees

Returns are accepted by mail. To start a return, contact us at support@felixlinks.com with your order number and reason for return. We will provide a free return shipping label that you can download and print. Items sent back without prior authorization will not be accepted.

A restocking fee of 8% of the product price applies to non-defective returns. No restocking fee is charged for defective or damaged items.

Non-Returnable Items

•Custom or personalized items (custom controllers, custom restorations)

•Repair services once completed

•Items that have been installed, modified, or show signs of additional damage after delivery

•Items returned more than 90 days after delivery

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 10 days. Please note that your bank or credit card company may take additional time to post the refund to your account.

Repair Service Guarantee

Repair services include a 90-day warranty from the date of return shipment. If the same issue reoccurs within 90 days, we will re-repair the device at no additional charge. This warranty does not cover new damage, liquid damage, or issues unrelated to the original repair.

Late or Missing Refunds

If you have not received a refund after 10 days, first check your bank account again, then contact your credit card company as it may take time for the refund to be officially posted. If you have done all of this and still have not received your refund, please contact us at support@felixlinks.com.

Contact

For questions about returns, exchanges, or refunds, contact us at support@felixlinks.com or call (920) 288-2118 (Monday–Friday).

Contact - FelixLinks - Checkout