Wireless Mobile Game Controller

At My Store 2, we strive to ensure timely and hassle-free delivery of all orders. Our team makes sure your shopping and delivery experience is as seamless as possible. Below, you will find the details regarding our shipping policy. It solves your question at every step of product shipping, including processing, shipping rates, timing, order tracking, and delivery.

Order Processing Time

All the orders placed with My Store 2 are processed within 1 to 3 business days after receiving your order confirmation email. Please note that weekends and holidays do not count as business days. If you place an order on this day, it will be processed on the next available business day.

Once your order is processed, you will get the notification. In the notification email, we can update you on the status of your shipment. In the case of high-order volumes or stock orders, the processing time may be delayed, but we will notify you.

Shipping Rates & Delivery Times

We offer several shipping options to ensure that your order arrives as quickly as possible. Our shipping rates are calculated based on your shipping areas and the delivery method you choose at checkout.

Shipping method

Estimated delivery

Cost

Standard shipping

5-7 business days

$$$

Expanding shipping

2-4 business days

$$$

Express shipping

1-2 business days

$$$

Delivery time may vary based on your location.

Shipping Areas

At My Store 2, we provide shipping services to all 50 states in the United States, including Alaska and Hawaii. We also provide international shipping to many countries. The shipping cost and timing are based on the location or destination you choose. Please check the below section for the shipping service availability:

Location checkout section

For you: The customer is responsible for any customs fees, import duties, and taxes applicable in their region.

Order Tracking

Once your order is confirmed and shipped, you will receive a tracking number through email. You can use this tracking number to monitor the progress of your shipment. We may take 24-48 hours to update your tracking information.

If you feel any errors related to tracking or notice that your order is taking too much time, feel free to contact our support team. We will be happy to assist you.

Shipping Delays

Our team strives to ensure that all orders are delivered on time. Sometimes, the orders are delayed due to the common reasons:

•High orders during sales events

•Weather conditions such as storm

•Shipping carrier issues or disruption

In the case of an order delay, we will make sure to notify you as soon as possible.

Lost or Damaged Packages

When your package is in the possession of the carrier, we are not liable for any loss or damage. However, we help resolve any issues.

Damage package: If your order arrives damaged, please contact us immediately via email ( support@yourstore.com ) within 48 hours of delivery. You will need to provide:

•Your order number

•Photo of the damaged items

Once we received your email, our team began the process of resolving the issue.

Lost package: If your package is lost, please contact us at ( support@yourstore.com ) within 7 days of the expected delivery date. We will work with the carrier to investigate the issue.

Changes to your order:

If you want to change your shipping address or cancel an order, please contact us immediately at ( support@yourstore.com ). Your request will only be addressed if the order has not been shipped.

Contact Us

If you have any queries about our shipping policy, please do not hesitate to contact us.

Email: (

support@yourstore.com )

Phone:

Customer Support hours: Monday to Friday, 9 AM-7 PM (EST)

My Store 2 reserves the right to make any changes or modify this shipping policy. In the case of any update to the shipping policy, you can get the information on this page.

Contact - My Store 2 - Checkout

Thanks for purchasing with My Store 2.

We take care to ensure you have a smooth and satisfying shopping experience. Our return policy is designed to provide you with peace of mind when you purchase our products. Sometimes, the product does not meet your expectations; you can easily return it.

Before deciding to return the products, take a moment to familiarize yourself with our following guidelines regarding returns, exchanges, and refunds.

Eligibility for Returns

If you are not 100% satisfied with your products and want to return them, we accept returns that meet the following criteria.

Time frame: Products can be returned within 30 days of the date of purchase. Returns after this period will not be accepted.

Condition of the product: The returning items must be unused and in their original condition, and all original packing, labels, and tags must be included. Items that are worn, washed, and damaged are not acceptable.

Proof of purchase: We accept the products with proper proof of purchase, such as an order confirmation email or receipt.

Non-Returnable Items

We do not accept the return of certain products. These may:

•Items with broken seals or packaging

•Sale or clearance items

•Customized or personalized products that we made to order

•Personal care goods (such as beauty products)

How to Initiate a Return

If you want to return an item, reach out to our customer service through email. Here you provide the details about your order number, product name, and the reason why you returned it. Our customer service team will review it and send you a return authorization number after receiving your request.

If you want to return an item, reach out to our customer service through email ( ). Here you provide the details about your order number, product name, and the reason why you returned it. Our customer service team will review it and send you a return authorization number after receiving your request.

Customers are responsible for the cost of return shipping, damaged and incorrectly shipped. We recommend you use the tracked shipping methods that ensure your return reaches us safely. Once your return is received, we will inspect the product to verify that it meets our return policy conditions. We will refund or exchange you if the return is approved.

Refunds and Exchanges

We provide you with two options for return. One is the refund, and the second is the exchange. It's up to you to choose the one that suits you. In the case of a refund, we take 7-10 business days for the refund in your account.

If you would like to exchange an item for a different size, color, or product, we will provide the relaxation to exchange it with the available product. Damaged or Defective Items

We take great care in packaging our products to ensure they arrive in perfect condition. If your product is defective, please notify us within 7 days of receiving your order. To make a claim, you will provide photos of the damaged products and their packaging. Once we verify the damage, we will send you a replacement item at no extra cost. Order Cancellations

If you wish to cancel your order, please contact us as soon as possible. If the order has shipped, the order will not be able to be canceled. We do not offer cancellation for customized or personalized products once the production process has begun.

How Long Does the Return Process Take?

The return process may take up to 7-10 business days from the time we receive your returned item. During peak times of sales or holidays, this time frame may extend slightly. We will keep you updated on the status of your return.

Return Shipping Costs

You will be responsible for the cost of return shipping unless the product is defective or damaged. Original shipping fees are non-refundable. We recommend you use a traceable shipping service for returns. (Our brand name) is not responsible for the lost or returned shipment.

Customer Service

In the case of any query or question, please contact our customer service team. You can approach us via email and telephone. Our team is happy to guide you through the process and ensure your experience is hassle-free.

At My Store 2, customer satisfaction is our top priority. We understand that sometimes things don't go as planned, and we want to make sure you are completely happy with your purchase. If you need assistance or have a question about our return policy, don't hesitate to reach out to our support team. Our team cooperates with you and provides quality products and excellent service.

Contact - My Store 2 - Checkout