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All orders are placed as quickly as possible and my goal is to ship as soon as possible for the best customer experience.In order to provide the best price ratio, we ship separately from different warehouses, both in the EU and China.

What are the shipping times?

All items sold by FANSBYD are guaranteed to be delivered within 25 business days, with most items delivered within 5 to 10 business days.All orders will be shipped within 1-2 business days except for Hong Kong holidays (excluding out-of-stock, custom products).If your address is a remote location, an additional remote location fee will apply. (Our customer service will contact you to make up a small portion of the shipping cost for remote areas such as Puerto Rico, Alaska, etc.)In most cases, military addresses such as APO/FPO cannot be shipped, and commercial couriers such as UPS, Fedex, DHL and TNT cannot ship APO, FPO and DPO addresses.For some EU countries, we may choose some duty-free channels for shipping. Transport declaration value we will write lower than the actual value.We use UPS, FedEx and USPS as our carriers and require a signature confirmation from the customer upon delivery. The shipping method varies depending on the type of product.Our responsibility for the shipment ends when we verify from our carriers (UPS, FedEx and USPS) that the shipment has been delivered to your address.If the shipment cannot be found at your delivery location after it has been signed for, we will not be able to replace or refund your money, and once the product has been verified as having been delivered to your address, the shipping responsibility is yours.We are not responsible for shipments that cannot be delivered after multiple attempts by our carrier, and it is the customer's responsibility to coordinate with our carrier to receive the shipment at a convenient time and location. If a shipment is returned to FANSBYD as undeliverable, we will not issue a refund.It is the buyer's responsibility to cooperate with the Customs to clear the goods, if the Customs need the buyer to provide information or pay back taxes and other reasons, and the buyer does not cooperate with the reasons caused by the failure of customs clearance, we will not be responsible for the failure of customs clearance.It is the responsibility of each buyer to pay customs duty, excise tax, etc. If customs and other relevant government departments require the buyer to pay the tax, FANSBYD will not be responsible for this cost.

Can I enter different addresses for billing and shipping?

Yes, you can!Start by entering your billing address: it’s the address associated with your credit card. At the bottom of the payment method form, you can check the “Use a different billing address” box. You will then be able to enter a different shipping address.

What if I entered the wrong address?

Just send us a detailed email as soon as possible with the correct address at support@fansbyd.com . Be sure to include your name and order number.

Important note: Orders that contain in-stock items and made-to-order items will ship at the same time, once your made-to-order items are ready.

To learn more about our made-to-order items, see our FAQ

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at support@fansbyd.com . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at support@fansbyd.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@fansbyd.com.

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