Windsor Coffee Table

Packaging

All shipments are packaged according to type to ensure safe arrival.

Processing and Lead Time

All orders—whether in stock or pre-order—have an associated processing time before they are shipped and enter a carrier network. Smaller parcels are generally processed within one to two business days. but may take up to three business days in some cases. Furniture and oversized pieces typically require three to five business days, with up to ten business days for floor-standing mirrors, remote ZIP codes, and/or during seasonal surges. Processing time is separate from transit time.

Parcel shipments typically arrive within one to six days after dispatch, while freight deliveries (threshold or white glove) generally reach their destination in one to three weeks. All furniture deliveries require an appointment arranged directly with the carrier.

Standard Parcel Service (UPS / FedEx)

Most décor, mirrors, chairs, and select side tables ship via UPS or FedEx. No adult signature is required. You are responsible for monitoring tracking updates, securing the package upon delivery, and providing a safe drop-off location. For multi-piece shipments, please ensure that you monitor each tracking number independently and are aware of the status of each shipment. The carrier may split multiple pieces during transit and deliver on different days. Do not automatically assume that an item is missing.

Standard Furniture Freight Service (Threshold) and White Glove Options

The standard shipping method for furniture is to the first dry area (known as a “threshold” delivery) of the destination at no additional cost. Threshold service is not an inside-the-home delivery. The carrier will call to schedule delivery. Missed appointments, failure to accept, or failure to fit deliveries may incur storage and redelivery fees. For an upgraded white glove service, a team will deliver to the room of choice, perform one flight of stair carry, and remove packaging.

You may upgrade your order either before or after your purchase, provided your order has not already shipped. All upgrade fees must be paid before dispatch; failure to do so will result in delays. The customer is responsible for ensuring that suitable pathways and doorways are available for delivery. Making changes to delivery services after an item has shipped is not possible.

Damage Claims and Customer Responsibilities

Inspect every carton and product immediately upon arrival. You must notify us of your damages or defects within 48 hours of delivery—this applies to all orders. Please do not delay inspecting your item (e.g., waiting for a particular project phase, project completion, closing, or move-in day). If you have received a damaged item or believe your item is defective, please click here .

Make a note of the damage on the delivery receipt, when applicable. Photograph the packaging and item, and refuse the shipment if necessary. Home & Kids Co. will assist with carrier claims, but incomplete documentation or delayed reporting does not shift liability to us. We are not responsible for porch piracy or post-delivery theft, and you agree not to transfer such liability to Home & Kids Co., including through credit card chargebacks or other means of recourse.

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Order Cancellations

To keep our prices as competitive and as low as possible, all cancellations are subject to a 4% cancellation fee. We keep this as low as possible so that when plans change, updating your order is never a big deal.

To cancel, simply contact us within 24 hours of checkout, and we'll take care of the rest and issue your refund, less the 4% cancellation fee, promptly to your original payment method.

A few things to note:

Sale items are final sale and are not eligible for cancellation or return.

Custom and made-to-order items may be subject to additional charges reflecting work already completed or materials already committed at the time of cancellation.

Once your order is in transit, it has been transferred to the carrier and can no longer be canceled. If your order has already shipped, please refer to our returns process .

Returns for Change of Mind

If you decide an eligible item is not right for you, you may request a return within 14 calendar days of the delivery date. Items must be unused, undamaged, in original packaging, and ready for resale. We will email you a prepaid return label. The outbound shipping fee and return shipping costs we incur will be deducted from your refund, which will be issued as store credit once the item is received and inspected. We do not charge a restocking fee; however, we reserve the right to deny a refund or reduce the credit if the item arrives damaged or in a condition that is less than new.

Goods Arriving Damaged or Defective

Inspect your order immediately and report any shipping damage or verifiable manufacturing defect within 48 hours of delivery, supplying clear photos of the packaging and the affected area. For significant damage or functional defects, we will, at our discretion, arrange for repair, replacement, or a full refund (including shipping costs). For minor cosmetic issues—small scratches, rub marks, or finish variations that do not affect structural integrity or functionality—full refunds or replacements are not our first line of resolution; instead, we will evaluate the claim on a case-by-case basis and offer a reasonable partial refund or store credit toward a local professional or DIY touch-up, whichever you prefer.

Binding Effect, Inspection Duties, and Chargeback Procedure

This Refund Policy is incorporated into—and must be read together with—our Terms of Service, all other posted policies, and any written notice we send to you concerning a claim. It is governed exclusively by the laws of the State of Georgia, except to the limited extent that non-waivable federal payment card protections apply. Purely subjective opinions—including variations of color, grain, sheen, texture, hand feel, or scale that fall within normal industry tolerances—do not constitute a defect or automatically entitle you to a refund, replacement, or return.

Upon delivery, you must, within 48 hours, (i) inspect the product, (ii) retain all packaging, and (iii) email us clear, time-stamped photographs and a written description of any alleged damage or defect so that we can propose an appropriate remedy. You agree to cooperate in good faith with Home & Kids Co. through the remedies we offer—repair, replacement, partial refund, store credit, or other reasonable accommodation—before initiating any chargeback or other external recourse. Your disagreement with, or dissatisfaction about, the remedy we propose shall not be construed as an admission of liability by Home & Kids Co. and does not confer any right to demand alternative relief beyond what we, in our discretion, deem appropriate. If you file a chargeback without following these procedures, we will contest it under the card network rules.

All customers must strictly adhere to these policies and any subsequent written instructions or decisions issued by Home & Kids Co. during the resolution process. Failure to do so may, at our sole discretion and to the extent permitted by applicable law, result in the withdrawal of any remedy previously offered and/or the limitation or termination of further assistance.

Refund Processing Timeframe

Refund processing may take up to 10 business days to post to your account once initiated. However, the maximum time frame for issuing a refund depends on your bank's processing time before you see the funds back on your statement. This time frame is not influenced or controlled by Home & Kids Co. You will receive an automated confirmation email once the refund is complete.

Our Return Policy can be found here .

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