William Front Pocket Card Case

WHAT ARE YOUR SHIPPING FEES?

Our shipping fees are based directly on FedEx® and USPS rates calculated by the weight of the item(s) purchased and the shipping destination zip code.

WHEN WILL MY ORDER BE SHIPPED?

If an order was placed Monday through Thursday it will be shipped 24 – 48 hours after the order is confirmed and payment is received. If an order was placed on a Friday prior to 12:00pm PST, the order will be shipped on Monday. You will receive an e-mail confirmation when your order has shipped. Please note, with expedited shipping it will still take 48 hours to process the order before it ships.

WHAT’S THE STATUS OF MY ORDER?

Once an order has shipped, you will receive a shipment confirmation e-mail that will contain your tracking information. Please allow 48 – 72 hours for order confirmation.

CAN I HAVE MY ORDER EXPEDITED TO A P.O. BOX?

We do not offer expedited shipping methods for orders shipping to P.O. boxes. If you would like to have your order shipped via an expedited method, please use a non-P.O. box shipping address.

IF I SEND MY PACKAGE AS A GIFT, WILL THE RECIPIENT RECEIVE THE INVOICE?

Please indicate in the Order Notes that your order is a gift. That will cue us to remove the price tags from the items in your shipment. All orders come with a packing slip, which is a list of what is packed in the box -- packing slips do not include dollar amounts.

IS INTERNATIONAL SHIPPING AVAILABLE?

International shipping is available for select countries. Please note that most international shipments may be subject to a variety of duties, fees or VAT, either from the local municipalities or the shipping service. Those costs are not calculated, determined by or charged by Will Leather Goods, are the sole responsibility of the buyer, and cannot be refunded under any circumstances. Please check with your local shipping services for more information about the potential costs of ordering from the U.S. Please contact us at willservice@willleathergoods.com for more information.

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RETURNS & EXCHANGES RETURN/EXCHANGE POLICY Will Leather Goods prides itself on making products from the highest quality materials with attention to detail. If you are not completely satisfied with your purchase, we will gladly accept returns on eligible merchandise, within 30 days of purchase. To be eligible for a return, the following conditions must be met: • A request for return must be received within 30 days of purchase • Merchandise must be unworn, in original condition, tags intact, and in its original packaging • Monogrammed items cannot be returned or exchanged. All sales are final. Monogramming is done by hand using traditional machines, making each item unique. We thoroughly inspect each item, and only ship items that meet our quality standards. • Proof of purchase is required • We will honor price adjustments in the form of a gift card on full price merchandise within 10 days of the original purchase. • Sale merchandise is eligible for exchange or store credit up to 30 days from purchase, unless marked “FINAL SALE”. • Returns will be refunded to original form of payment. • Retail Cash returns over $200 will be refunded in the form of a corporate check and may take up to 14 days for processing. HOLIDAY EXTENDED RETURN POLICY Products purchased November 19th through December 24th will be eligible for exchange or store credit in the form of a gift card through February 1st.

GIVE WILL We’re investing 2% of your purchase to give kids in America a bag to carry their dreams! For more information visit us at www.WillLeatherGoods.com/givewill

WHAT IS COVERED UNDER YOUR LIFETIME GUARANTEE? We take pride in the enduring quality of our handcrafted products, which is why we offer our customers a lifetime guarantee. Our lifetime guarantee is a warranty against defects in materials (leather and hardware such as snaps, zippers, buckles, rivets, etc.) and workmanship. Our leather, as with all natural materials, will occasionally have unique characteristics such as: small scars, creases and variations in the color and are not considered defects. Validated warranty repairs are repaired or replaced at no charge. Exclusions and Limitations include shoes, hats, furniture, watches, jewelry, clothing, home goods, vintage product and FINAL SALE merchandise.

How do I start a return?

Please respond to your order confirmation email, letting us know you’d like to initiate a return. Alternatively, you can reach out to willservice@willleathergoods.com with your order number (e.g. thanks124). We’ll then be in touch to facilitate the rest!

What is covered under your Lifetime Guarantee?

We take pride in the enduring quality of our handcrafted products, which is why we offer our customers a lifetime guarantee. Our lifetime guarantee is a warranty against defects in materials (leather and hardware such as snaps, zippers, buckles, rivets, etc.) and workmanship. Our leather, as with all natural materials, will occasionally have unique characteristics such as: small scars, creases and variations in the colors and are not considered defects. Validated warranty repairs are repaired or replaced at no charge. Exclusions and Limitations include shoes, hats, furniture, watches, jewelry, clothing, home goods, vintage product and FINAL SALE merchandise.

Guarantee Form View Details Do I need a receipt?

Proof of purchase is required to validate a return or exchange. Please include your order number (e.g. thanks1234) or receipt in your email requesting a return. This way, we can issue a refund, store credit, or exchange that is equivalent to the original purchase price.

What if I don’t have a receipt?

If you don’t have a receipt, we will work with you to verify your purchase. Please let us know as much information as you can about your purchase so that we can locate a record of it. Still have questions? Reach out to us at willservice@willleathergoods.com.

Do you offer free returns?

If you sign up for our Email Blast at the bottom of our homepage, you will automatically receive FREE RETURNS! (Excludes FINAL SALE, Monogrammed items, and International customers.)

How long will it take to process my return?

Once your return is received in our main office, please allow 3-5 business days for processing.

Can I place returns in a Will Leather Goods store?

Yes! Eligible merchandise can be returned at any Will Leather Goods store. Please be sure to bring your receipt and the item. An associate will be happy to help. While you’re in, feel free to grab a coffee or kombucha from our tap.

I bought a Will Leather Goods item from a third-party retailer. Can I return it to you?

If you purchased Will Leather Goods merchandise from one of our Valued Retailers, please contact them directly to facilitate a return or exchange.

Special Conditions

To help protect our customers and make sure every return or exchange is dealt with fairly, we reserve the right to not refund the following:

Items with a missing label or an item that has been defaced Items presented in store without a receipt or a valid ID Items that have been soiled or contaminated, until they have been cleaned Items lost or damaged due to fire, flood or natural disaster Items that were not purchased directly from Will Leather Goods (For example, items purchased at thrift stores, third-party retailers, or garage sales) Items purchased at a sample sale On rare occasions, Will Leather Goods may refuse a return based on the nature of prior transactions Will Leather Goods is not responsible for any missing packages or COD. We have the right to charge a restocking fee of 15%, if product is not returned in original condition. We reserve the right to refuse delivery of packages received without a Return Authorization.

Thank you!

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