Webster the Duck

At Drake's Cake Online Store we strive to provide our customers with the best shopping experience possible. To ensure you receive your order in a timely and efficient manner, we offer a variety of shipping methods to choose from during the checkout process. Our shipping and handling fees are calculated based on the weight of your order and the shipping method you select.

Please note that shipping to Alaska and Hawaii is only available through carrier rates, and we do not offer flat rates or free shipping to these locations. Additionally, at this time, we do not ship to Puerto Rico or international destinations.

SHIPPING AND HANDLING RATES

We offer free standard shipping and handling on qualifying orders of $75 or more.

Order Sub-total

Ground

$0 – $24.99

Courier rates apply

$25.00 – $74.99

Flat Rate Shipping

$75.00+

Free Shipping

Shipping Method

•Standard Shipping

•UPS Ground

•FedEx

Estimated Delivery Date

•3 – 7 Business Days

Free Shipping Offers

Products that qualify for free shipping will follow standard estimated delivery timing of 5 – 7 business days.

Please visit our Cancellations, Exchanges and Returns page for more information on our return policy. If you have any further questions or concerns, please do not hesitate to contact us. We are always here to help and support you!

How to ship to a Military address:

To make sure your package gets to its destination, please follow these instructions for entering a military address.

Address field

•For Army, Navy, and Marines: Enter Unit Number and Box Number.• For Ships: Enter Ship Name and Hull Number.• For Air Force: Enter PSC Number and Box Number.

Address Line 2 field

•Enter optional military command or organization name (e.g., USAG J or 2/566 Postal Co.).

City field

•Enter APO or FPO.

Note: We cannot ship to city codes other than APO or FPO for military shipments.

State field

Scroll all the way down and select one of the following options:

•AA – Armed Forces America• AE – Armed Forces Europe, Middle East, Africa, and Canada• AP – Armed Forces Pacific

ZIP Code field

•Enter the 5-digit ZIP code for the military unit. It must start with a 0 or 9.

Phone field (optional)

•We suggest entering the phone number of a family member or friend who is stateside. Our system does not accept international numbers.

Military Address Examples

Army/Air Post Office (APO)PFC Joyce SmithUnit 230 Box 234APO AE 09021

Fleet Post Office (FPO)

John SmithUSS America DDG 84FPO AP 96789

ORDER CANCELLATIONS

At McKee Foods, we understand that life can be unpredictable and that changes may be necessary. If you need to cancel an order, please contact us as soon as possible. Due to our efficient order and fulfillment processes, we cannot guarantee changes or cancellations once an order is submitted. ContactUs@McKee.com

ADDRESS CHANGES OR INCORRECT ADDRESS POLICY

Orders

We value your satisfaction and understand that circumstances may change. To help ensure that your package arrives safely and on time, please double-check your shipping address at the time of checkout. Once an order is placed, you have 90 minutes to verify and change your shipping address. The address can be updated on the order page. A link to the page is in your order confirmation email. Once 90 minutes have passed, we may not be able to guarantee any address updates. Contact Us@McKee.com

If an item is shipped to an outdated or incorrect address and returned as undeliverable, we would appreciate your providing us with a current and deliverable address. Please note that additional shipping fees may apply in such cases. Should you need to update your shipping address after the order has shipped, we recommend contacting the carrier directly to make the necessary changes.

Accounts

You can update the default address for your account by logging into your account. This will not update any current orders in progress.

DAMAGED, LOST, OR STOLEN PACKAGES

At McKee Foods, the safety of your purchases is important to us. That's why we partnered with Route to offer complimentary package protection on your order. This insurance covers any potential loss, damage, or theft during transit. Should you experience an issue with your delivery, you can report it to Route using their easy-to-use mobile app (available for both iOS and Android); through the email , you received from Route after placing your order, or by visiting claims.route.com . We aim to ensure that you receive your order in perfect condition and resolve any issues as quickly and efficiently as possible.

EXCHANGES AND REFUNDS

Edible Products:

Due to health and safety concerns, we cannot accept returns on edible items. McKee Foods is only able to issue refunds if the product arrives damaged. Orders over 35 days from the original purchase date are not eligible for a refund. A damaged product may include but is not limited to, opened, melted, or expired items. If your product was damaged during shipment, don't hesitate to get in touch with ContactUs@McKee.com

Merchandise:

We accept returns or exchanges of merchandise within 35 days of the purchase date. If you are unsatisfied with your merchandise purchase, you may return it for an exchange or refund. The product must be returned in new condition, unused, unworn, unwashed, in its original packaging (whenever possible), and with all paperwork, parts, and accessories. Original shipping and handling fees, as well as return postage charges, will not be refunded. The customer is responsible for all shipping charges on returned or exchanged products. To request a return or exchange, don't hesitate to ContactUs@McKee.com

Defective Merchandise:

At McKee Foods, we strive to provide our customers with high-quality products. Should you receive a defective product, don't hesitate to contact our friendly customer service team at Contact Us@McKee.com . To ensure a quick resolution, please include your order number in your email. Our team may ask for images of the defective product. We will do everything possible to make things right by replacing the defective product or issuing a return for your total product price, minus any shipping and handling fees. Refunds will be credited back to the original payment method. However, we reserve the right to offer a refund in the form of McKee Foods Online Store credit if needed.

Gifts:

If the item was a gift: exchanges, refunds, and returns must meet the same conditions as non-gift items. Refunds on gifts will be credited back to the original payment method.

Refund and Exchanges Timeframe:

Orders over 35 days from the original purchase date are not eligible for a refund or exchange. At our online store, we understand that exchanging a product can be a time-sensitive matter. We aim to make the process as smooth and efficient as possible. When a customer requests an exchange, we strive to respond within two business days. Once the exchange details are finalized through email, we ask that the customer mail the product back to us within seven days.

Please allow three business days for McKee Foods to process your return package once it has been received by McKee Foods. Once the item is inspected and determined to be in new condition, your new item will ship. Exchanges will be processed and a new item shipped within two business days. McKee Foods has the right to reject a return if it is not in accordance with their return policy.

Please allow three business days for McKee Foods to process your refund request. Refunds typically appear 5-10 business days after processing. The exact timeframe may vary depending on your financial institution and the payment method used for the original purchase.

QUESTIONS

If you have any questions regarding your order, cancellations, exchange, refund, or the above policies, please don't hesitate to contact us. We are always here to help and support you in any way we can.

To reach us, email us at Contact Us@McKee.com , or visit our Contact Us LINK page. Our hours of operation are Monday through Thursday from 8:00 AM to 5:00 PM, and on Friday from 8:00 AM to 4:00 PM Eastern. Please include your order number in your correspondence for a more efficient resolution.

At McKee Foods, we are dedicated to providing our customers with a positive experience. If you have any concerns, don't hesitate to contact us; we will do everything possible to make things right.