Wayne Dalton TorqueMaster Plus Replacement Spring | TMP/TM3

Our hours are Monday - Friday

8 AM - 4:30 PM Central Time

Interested in who's behind the scenes? Visit Our Team Page.

We currently use UPS and USPS carriers and offer a variety of shipping options.

USPS

USPS Ground Advantage - Typically takes 2-5 business days (Non-Urgent)

USPS Priority Mail - Typically takes 1-3 business days (Quicker Shipping)

USPS Priority Mail Express - Next-day to 2-day delivery to most US addresses.

UPS

UPS Ground - Typically takes 1-5 business days (Larger Packages)

UPS 2nd Day Air - Guaranteed delivery by the end of the second business day.

UPS Next Day Air - Guaranteed delivery by the next business day before 12 PM.

UPS Next Day Air Saver - A lower rate delivery by the end of the next business day.

If you order…

Weekdays

Your order will be processed and shipped out that same day!

Weekends

Your order will be processed and shipped out on the next business day.

* Holidays may affect processing and shipping dates. We understand your urgency and strive to get your orders out as soon as possible.

Holidays Include:

Door-Parts is closed on New Year's (Jan 1), Memorial Day (May 26), Independence Day (July 4), Labor Day (Sept 1), Thanksgiving (Nov 27), and Christmas Day (Dec 25).

For more detailed information regarding specific Carrier Holidays such as UPS and USPS.

Shipping & Service Delays

Shipping dates are estimates in accordance with our carriers. If you live in an area experiencing an unexpected service delay. (i.e. severe weather, natural disasters, unscheduled events, etc.), please note there may be additional shipping time to receive your order.

Tracking Your Package

You will receive an email with your tracking number and a link once your order has been processed. We have also found that Shop is an excellent app to track and receive notifications about your order.

Order Cancellations

At this time we do not allow cancellations on orders. We strive to process and ship out orders as quickly as possible and this leaves minimal time for cancellations. Once you receive your item you can return your item in exchange for a full refund.

Refund Policy

We believe that our products and customer service live up to your expectations. If for any reason you need to return your order, it is easy! All returns need to be before 90 days of receipt of your order. We will refund your order within 14 days of receiving your return. For a return label please contact our customer service on our Contact Us page.

All springs and circuit boards are non-returnable.

Contact - DOOR-PARTS - Checkout

Accurate Orders Matter

Ordering the correct garage door part the first time saves time, money, and frustration. That’s why we review many spring orders and may reach out if anything looks out of the ordinary.

This extra step helps ensure you receive the correct parts for your application and reduces unnecessary returns or delays once your project is underway.

Fair, Optimized Shipping Costs

Shipping garage door parts isn’t one-size-fits-all. We calculate shipping based on product size, weight, and destination to keep costs as accurate as possible while still ensuring safe delivery.

Our goal is to balance protection, speed, and cost—so your order arrives safely without unnecessary shipping expense.

Parts Arrive Protected

We take extra care in how garage door parts are packaged and shipped. Orders are packed using reinforced materials and sizing appropriate to the product to reduce the risk of bending, damage, or movement during transit.

If a shipment does arrive damaged, please reach out right away so we can help resolve the issue.

We believe that our products and customer service live up to your expectations. If for any reason you need to start a return, you can Contact Us .

30-Day Return Window

You have 30 days after receiving your item to request a return. To be eligible for a return...

•your item must be in the same condition that you received it unused, with tags, and in its original packaging.

The receipt or proof of purchase, or packing slip helps us locate your order and refund you quicker.

Shipping Labels and Return Costs

If your return is approved...

•We will provide a prepaid return shipping label for your convenience. The cost of the return shipping label will be deducted from your refund.

•Customers may also choose to ship the return using their own carrier and shipping method at their expense.

•Door-Parts Returns, 740 N Delbridge Dr, Sioux Falls, SD 57107

Exceptions / non-returnable items

Certain types of items cannot be returned...

•Electronics (such as circuit boards and capacitors)

•Custom Products (such as torsion springs)

•Hazardous Materials (such as flammable liquids, or gases)

Please get in touch if you have questions or concerns about your specific item.

Restocking Fee

A 10% restocking fee applies to eligible returned items. This fee is deducted from the refund amount.

We have the amazing customer service so feel free to Contact Us if you have any doubts and we will make sure you are getting the correct parts the first time.

Exchanges

The fastest way to ensure you get what you want is to return the item you have and make a separate purchase for the new item. This allows us to ship out the new/correct items immediately while we wait for the return to arrive.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days.

Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we’ve approved your return, please Contact Us .

Damages and Defects

We'd hope that everything has gone smoothly, but if you have any issues with an order let us know.

Contact - DOOR-PARTS - Checkout