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Welcome to the FunnyFarmNW Shipping Guide!

We're excited to get our farm-fresh goat milk goodies to your doorstep. Here's everything you need to know about how we'll get your products from our farm to your home.

Order Processing

Here's what happens after you place your order:

•We carefully prepare your items within 2 business days

•You'll receive an email when your order is confirmed

•You'll get another email with tracking information once your package ships

•Orders placed after 2 PM Pacific Time count toward the next business day

Shipping Services

Domestic Shipping

We ship throughout the United States via USPS with these options:

•First Class Mail: 3-5 business days (for lighter packages)

•Priority Mail: 2-3 business days (our most popular option)

•Priority Mail Express: 1-2 business days (when you need it quick!)

Shipping Costs

Shipping rates are calculated at checkout based on:

•Package weight

•Shipping distance

•Service level selected

•Special handling requirements

Package Protection

We take extra care with your products:

•All packages include tracking

•Insurance is included on orders over $50

•We use special packaging for temperature-sensitive items

•Fragile items get extra padding (we treat them like eggs in the nest!)

Local Pickup

Skip the shipping and visit our farm!

•Choose "Local Pickup" at checkout

•We'll email you when your order is ready

•Pickup available by appointment at:

31417 NE 114th Ave

Battle Ground, WA 98604

•No shipping charges for local pickup

Shipping Restrictions

•Currently shipping within the United States only

•Some items may have seasonal shipping restrictions due to temperature sensitivity

•P.O. boxes are accepted for most items

Delivery Times

While we work hard to get your orders out promptly, delivery times can vary due to:

•Weather conditions

•Holiday shipping volume

•USPS delivery schedules

•Local delivery conditions

Holiday Shipping

During peak seasons (November-December):

•Order processing may take an extra day

•We recommend ordering early for holiday delivery

•Cut-off dates for holiday delivery will be posted on our website

Tracking Your Order

•Tracking numbers are provided via email

•Click the tracking link in your shipping confirmation

•Contact us if you need help locating your package

Problems with Your Delivery?

If something's not right with your delivery:

•Email us right away at hollie@funnyfarmnw.com

•Take photos of any damaged packages before opening

•Keep all packaging materials until issues are resolved

•We'll work quickly to make it right!

Need Help?

Questions about shipping? We're here to help!

•Email: hollie@funnyfarmnw.com

•Phone: 360-936-7968

•Response Time: Usually within one business day

Thank you for choosing FunnyFarmNW. We put the same care into shipping your products as we do in making them!

Last Updated: November 19, 2024

Contact - Funny Farm NW - Checkout

At Funny Farm NW, we want you to love your natural goat milk products! We understand that sometimes things don't work out exactly as planned, and we're here to help make it right.

Return Window

You have 30 days from receiving your order to initiate a return. Simply email us at hollie@funnyfarmnw.com to start the process—we're here to help!

Return Requirements

To ensure a smooth return process, your items should be:

•In the same condition you received them

•Unopened and unused

•In original packaging with tags attached

•Accompanied by your receipt or proof of purchase

How to Return

Here's how we'll take care of your return:

•Drop us a note at hollie@funnyfarmnw.com to get started

•We'll send you a return shipping label and simple instructions

•Pack your items carefully following our guidelines

•Send your return to: Funny Farm NW 31417 NE 114th Ave Battle Ground, WA 98604

Please note: Items sent back without first requesting a return cannot be accepted.

Damaged or Defective Items

If something's not quite right with your order:

•Take clear photos of the damage/defect and packaging

•Email us right away at hollie@funnyfarmnw.com

•Include your order number and photos

•We'll work quickly to make it right!

Non-Returnable Items

For your safety and satisfaction, we cannot accept returns on:

•Custom or personalized items

•Personal care goods (such as used beauty products, soaps, or bath bombs)

•Sale items or gift cards

•Hazardous materials, flammable liquids, or gases

Exchanges

Want something different? The quickest path to happiness is to:

•Return your original item (following our return process)

•Once approved, place a new order for your preferred item This ensures you get exactly what you want as quickly as possible!

Refund Process

Once we receive your return:

•We'll inspect your items right away

•You'll get a confirmation email about your refund status

•Approved refunds go back to your original payment method

•Most refunds appear within 10 business days

•Bank processing may add a few extra days

Haven't seen your refund after 15 business days? Just let us know and we'll track it down!

European Union Customers

If you're in the EU, you have a 14-day cooling-off period to return items for any reason. All other return requirements (condition, packaging, etc.) remain the same.

Our Commitment to You

We genuinely want you to be happy with your purchase! If you're not completely satisfied, reach out to us. While we may not always be able to accept a return, we'll do our best to find a solution that works for you.

Questions? We're Here to Help!

Reach out anytime:

•Email: hollie@funnyfarmnw.com

•Phone: 360-936-7968

•Mail: 31417 NE 114th Ave, Battle Ground, WA 98604

This return policy was last updated on November 19, 2024

Contact - Funny Farm NW - Checkout