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Do you ship worldwide and how much does the shipping cost? Yes - we ship worldwide. We offer all customers domestic and international shipping with tracking. We offer free shipping and no VAT - we want your experience to be simple and efficient - just as we want it. How long does it take to ship and process your products? Shipping and delivery times: USA : 5-9 business days.

Europe: 3-7 business days

International orders: 8-10 business days

Processing times It can sometimes take 1-3 business days to process orders after ordering before they are shipped. We do not ship or process orders on weekends. Where can I find my tracking number? Once your goods have been shipped, you should receive an automatic notification from the system via email with a tracking number. If you have not received a message or the tracking number does not work, you do not need to worry. Contact us and we will solve it! If you need more detailed information, you can send us an email at the following address hello@luckyfours.com and we will help you! Unexpected delays In some cases, the delivery may take longer than the standard delivery times specified above. Most of these delays are due to international customs clearance, which we can not control. Contact us if your package takes too long to arrive and we will work with you to solve the problem.

RETURNS If for any reason you are not satisfied with the product, we will be happy to help you solve any problems. Guidelines Returns are valid within 21 days of purchase. Any discounts received on your original purchase will be recalculated when the return is processed. Refunds do not include shipping costs. Return process If you want to return an item, send an email to customer service: hello@luckyfours.com Make sure the following information is included: - Customer's name and date of purchase Reasons for return - Order number Once we have received your request, we will send you an authorization number and instructions on where / how to return the item / items.

Email or Phone - Lucky Fours - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. The cost of the return label will deducted from the total order amount (not including shipping protection).

Please note that orders placed under our 'Buy One, Get One' (BOGO) or 'Buy Two, Get Two' (B2G2) promotions are subject to a specific refund policy. If you choose to return part of your order, refunds will be calculated based on the total amount paid divided by the number of items in the order. This measure is implemented to prevent the potential for abuse of our promotional offers, ensuring fairness in the allocation of discounts and refunds.To start a return, you can contact us at hello@luckyfours.comIf your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at hello@luckyfours.com .

Undelivered packagesIf your tracking information indicates that your package has been delivered, but you have not received it, please be aware that our policy does not permit refunds in such instances. If you opted for shipping protection at the time of purchase, we encourage you to contact our support team for assistance. However, if shipping protection was not added to your order, we recommend reaching out directly to the courier to inquire about the package’s delivery status.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Wrong addressPlease note that we are not responsible for orders shipped to incorrect addresses provided by customers. If an incorrect address results in the unsuccessful delivery and return of your package, you will be subject to a restocking fee of USD $10.00. Alternatively, we can dispatch a replacement if shipping protection is included with your order.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges Please reach out to us to initiate an exchange for your order. Kindly note that our exchange fee is USD $15 per item exchanged.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at hello@luckyfours.com

Email or Phone - Lucky Fours - Checkout