WALKSTOOL Basic 24 In / 60 Cm Portable Stool

Effective Date: March 15, 2025Last Updated: April 26, 2025

At Lotz Outdoors, we strive to provide efficient and reliable shipping services to our customers. This Shipping Policy explains our shipping process, handling times, and potential delays.

By placing an order on shop.lotzoutdoors.com, you agree to the terms outlined in this Shipping Policy.

1. General Shipping Information

📌 Order Fulfillment & Processing:

•Orders are processed as quickly as possible. While we aim for same-day shipping, handling times typically range from 1 hour to 2 business days.

•In some cases, handling times may be longer due to warehouse operations, carrier delays, or unforeseen disruptions.

📦 Shipping Locations & Carriers:

•Orders may be shipped from multiple warehouse locations depending on product availability.

•We utilize various shipping carriers, including but not limited to UPS, FedEx, USPS, and private freight carriers.

•The carrier used for your shipment is automatically selected based on the fastest and most efficient delivery method for your order.

⏳ Shipping Hours:

•Shipping times are based on local warehouse hours in the region where the item is being shipped from.

•Orders placed outside of normal business hours, on weekends, or holidays will be processed on the next business day.

2. Shipping Times & Delivery Estimates

🚚 Estimated Shipping Times:

Standard Shipping: Typically 3–10 business days.

Expedited Shipping: Typically 2–5 business days.

Express Shipping: Typically 1–3 business days (when available).

📌 Please Note:

•Delivery estimates are not guaranteed and may vary due to carrier delays, weather conditions, labor disruptions, or supply chain issues.

•Some products may be subject to longer transit times, depending on warehouse location, availability, and carrier selection.

Orders with multiple items may arrive in separate shipments.

🚨 Unforeseen Delays:

Lotz Outdoors is not responsible for delays caused by shipping carriers, natural disasters, extreme weather, labor strikes, customs processing, or other unforeseen circumstances.

•If your order is delayed beyond the estimated delivery timeframe, please contact us at shop@lotzoutdoors.com , and we will assist in tracking your shipment.

3. Shipping Fees & Costs

💰 Shipping Costs:

•Shipping costs are calculated at checkout based on your location, selected shipping method, and the warehouse fulfilling the order.

•Some products may qualify for free shipping, which will be indicated on the product page.

Expedited and Express shipping options are available for an additional fee.

📌 Customs Duties & Taxes:

•International orders may be subject to import duties, taxes, and customs fees.

•These charges are not included in the order total and are the customer’s responsibility.

4. Tracking Your Order

📦 Tracking Information:

•Once your order is shipped, you will receive a tracking number via email.

•Tracking updates may take up to 24 hours to reflect movement from the carrier.

•If you do not receive tracking details within 3 business days, please check your spam/junk folder or contact us at shop@lotzoutdoors.com .

5. Undeliverable Packages & Address Issues

🚫 Incorrect or Incomplete Addresses:

•Customers are responsible for providing an accurate and complete shipping address at checkout.

•If an order is returned due to an incorrect or incomplete address, the customer may be responsible for reshipping costs.

📦 Lost or Stolen Packages:

•Once a package is marked as delivered, Lotz Outdoors is not responsible for lost or stolen items.

•If you believe your package was lost or stolen, please contact the carrier directly.

•We recommend checking with neighbors, building managers, or local delivery hubs before reporting an issue.

6. Shipping Restrictions & Limitations

🚨 P.O. Boxes & APO/FPO Addresses:

•Some carriers do not deliver to P.O. Boxes or military addresses (APO/FPO).

•If an order cannot be shipped to your provided address, we will contact you for an alternate address or cancel the order.

⛔ Restricted Products & Locations:

•Certain items may be restricted from shipping to specific locations due to legal regulations, carrier policies, or warehouse limitations.

•We do not ship perishable goods.

•Certain products, including ammunition components, primers, aerosols, batteries, fuels, chemicals, and other regulated products, may be classified as hazardous or restricted materials. These products may require special handling, additional shipping charges, adult signature, and ground transportation . Shipping availability depends on the product, destination, applicable law, carrier requirements, and warehouse capabilities. HAZMAT products cannot be shipped to locations where prohibited.

7. Changes, Cancellations & Order Modifications

🛑 Order Changes:

•Once an order is placed, we cannot guarantee modifications to the shipping address, order details, or delivery method.

•If you need to make changes, contact us immediately at shop@lotzoutdoors.com .

📌 Order Cancellations:

•Orders that have not yet been processed or shipped may be eligible for cancellation.

•If an order has already been shipped, it cannot be canceled but may be eligible for a return.

📌 For more details, see our Return & Refund Policy .

8. International Shipping

🌍 Global Shipping Availability:

•We currently offer international shipping to select countries. Availability may vary based on the item and destination.

📌 Customs, Duties & Taxes:

•International shipments may be subject to customs clearance procedures, which can cause delays.

•Customers are responsible for all customs duties, taxes, and import fees imposed by their country.

9. Contact Information

For any shipping-related inquiries, please contact us:

📧 Email: shop@lotzoutdoors.com 📍 Mailing Address:Lotz Outdoors10220 River Rd, Ste 302Potomac, MD 20854United States

By placing an order with Lotz Outdoors, you agree to this Shipping Policy.

Thank you for shopping with us! 🚀

Contact - Lotz Outdoors - Checkout

Effective Date: March 15, 2025Updated: November 22, 2025

At Lotz Outdoors, we value customer satisfaction and stand behind our products. If you are not completely happy with your purchase, you may be eligible for a return within 30 days of receiving your order.

1. Return Eligibility

To qualify for a return, your item must meet the following conditions:

✅ Condition: Unused, unworn, and in its original condition✅ Packaging: Returned in its original packaging with tags attached✅ Proof of Purchase: Receipt or order confirmation is required

⚠️ Important Notes:

Unauthorized returns will not be accepted. Contact us first before sending an item back.

Customers are responsible for return shipping costs, except in cases of defective, damaged, or incorrect items.

•Return shipping costs will be deducted from your refund unless the item is defective or the return is due to our error.

•A restocking fee of up to 15% may apply.

📧 To initiate a return, email us at shop@lotzoutdoors.com or call 925-222-5689. We will provide a return shipping address based on your order.

2. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please follow these steps:

1️⃣ Inspect your order immediately upon arrival.2️⃣ Email us at shop@lotzoutdoors.com or call 925-222-5689 within 5 days of delivery.3️⃣ Include:

•A description of the issue

•Photos of the item and packaging

We will evaluate your claim and may offer a replacement, store credit, or refund at our discretion. Return shipping will not be deducted from refunds for defective items or errors on our part.

3. Non-Returnable & Final Sale Items

The following items cannot be returned or exchanged:

🚫 Software (unless defective)🚫 Perishable goods (e.g., food, plants)🚫 Personalized or custom-made products🚫 Opened or used personal care items (e.g., skincare, hygiene products)🚫 Hazardous materials, liquids, or gases🚫 Chemicals or liquids🚫 Gift cards🚫 Final sale or clearance items

📌 If you have questions about an item's eligibility for return, contact us before purchasing.

4. Exchanges

To exchange an item, contact us at shop@lotzoutdoors.com to process your exchange.

Exchange Process:1️⃣ Email us with your order number and desired exchange item2️⃣ We will provide return instructions and confirm availability and any fees for cost difference and shipping fees3️⃣ Return the original item using our provided instructions4️⃣ Once received and approved, we will process your exchange

5. Refunds

🔄 Processing Time:

•Once your return is received and inspected, we will notify you of approval or rejection.

•If approved, the refund will be issued to your original payment method. This typically occurs within 1 to 3 business days but may take up to 10 business days depending on the payment method and financial institutions involved.

•Refund amount will be the purchase price minus return shipping costs (unless the item is defective or we made an error).

•Refund processing time may vary based on your bank or credit card provider.

📌 If 15 business days have passed since your return was approved and you have not received a refund, contact us at shop@lotzoutdoors.com or call 925-222-5689.

6. Cancellations & Order Modifications

Orders cannot be canceled or modified once they have been processed.

•If an order has not yet shipped, we may attempt to cancel it upon request.

•If an order has shipped, we will contact you with options.

7. Legal Disclaimer

Lotz Outdoors reserves the right to:✔ Refuse returns that do not comply with this policy✔ Modify or update this policy at any time✔ Limit refunds or replacements in cases of abuse or excessive returns

We are not responsible for lost or damaged return packages. All orders shipped to customers using a trackable shipping service. All returns are at the customer's risk until received and inspected by us. Consider purchasing shipping insurance for high-value items.

Contact Us

For any return-related questions, contact us:

📧 Email: shop@lotzoutdoors.com 📞 Phone: 925-222-5689📍 Mailing Address:Lotz Outdoors LLC10220 River Rd, Suite 302Potomac, MD 20854United States

Contact - Lotz Outdoors - Checkout