Walksnail Avatar HD Mini 1s Lite Kit

Contents:

1. Shipping2. Important Information Before Shipping3. Order Processing and Shipping Time4. Shipping Process5. Notes6. Countries and Regions Requiring Special Attention7. How to Track My Order8. Taxes and Additional Fees9. Q&A

1. Shipping

At CaddxFPV, our mission is to provide high-quality FPV accessories to pilots around the world at truly affordable prices, so you can fully enjoy the thrill of FPV flying.We offer free shipping for orders over $299.

2. Important Information Before Shipping

When placing an order, please ensure that your real name, delivery address, and valid contact information are filled in accurately to help us arrange a timely shipment.If you have any special shipping requirements, please contact our pre-sales support team in advance via email: service@caddxfpv.comBefore making payment, please carefully double-check your shipping details. If you make an error due to personal oversight, contact our support team as soon as possible — we’ll try our best to coordinate with the courier, but please note:1) Once the package has been shipped, we cannot guarantee that address change requests will be successful. Any risks or additional costs caused by modifying the address after dispatch must be borne by the customer.2) If the customer provides an incorrect address, resulting in the loss of the package or inability to retrieve it, the customer will bear the loss. CaddxFPV will not replace or refund the order.CaddxFPV is not responsible for delays or returns caused by the following circumstances:1) Delivery delays due to remote locations or inconvenient transportation.2) Delivery issues caused by the buyer (e.g., address changes, incomplete or incorrect address, unreachable contact, refusal to accept, or absence of a recipient).3) Shipping delays caused by air security checks or rerouting to ground transportation.4) Delivery delays due to access restrictions (e.g., couriers not allowed to enter the premises, weekends or public holidays).5) Delays caused by force majeure events, including but not limited to: air or ground traffic system disruptions, communication system failures, government actions, postal policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, dense fog, and similar unforeseen events.

3. Order Processing and Shipping Time

3.1 Orders placed on weekdays: Typically processed and shipped the next day.3.2 Orders placed on weekends: Usually shipped within 2 working days.3.3 Orders during public holidays: Generally shipped within 2-3 days after resuming work, following the order of purchase.3.4 Pre-sale items: Delivery time depends on production and supply. If you want to split the shipment of available and pre-sale products, please contact us at: service@caddxfpv.com3.5 Remote areas or islands: Delivery may take an additional 5-10 days. You can also contact us at service@caddxfpv.com to confirm delivery availability. If your address is classified as remote by the carrier, even if you chose free shipping, we may contact you to pay extra shipping fees. If delivery is impossible, we will refund your order.3.6 Battery shipments: Orders containing standalone batteries will be shipped separately. Due to customs regulations, some countries or remote regions prohibit the shipping of standalone batteries. If we cannot ship batteries to your location, we will notify you. Express services like DHL prohibit standalone battery shipments, but devices containing up to two batteries (like drones) are allowed. Devices with built-in batteries (such as transmitters or goggles) can be shipped without restriction.3.7 Estimated shipping times for different regions (for reference):

Country

Standard Shipping

DHL, FedEx or UPS

United States

10~20 days

5~7 days

Hawaii, USA

25~35 days

5~7 days

Canada

8~15 days

10~15 days

European Union

8~15 days

5~7 days

U.K.

7~13 days

6~10 days

Iceland

15~20 days

10~15 days

Asia

7~10 days

5~7 days

South Africa

10~15 days

7~10 days

Brazil

11~25 days

7~12 days

Chile

13~20 days

7~12 days

Argentina

15~30 days

10~15 days

4. Shipping Process

4.1 For DHL FedEx or UPS shipments: We first send the package to the logistics provider. The next day, we receive the tracking number and upload it to the order page — this indicates the package has been shipped. If the tracking number shows no updates within 3 days, please contact service@caddxfpv.com.4.2 For Standard Shipping: The tracking number is usually generated first, and the package is handed to the logistics provider the following day. When the second update appears in the tracking system, it indicates the package has been officially shipped.

5. Notes

5.1 If you haven’t received your package 15 days after shipment, please contact service@caddxfpv.com.5.2 If your country’s customs are strict, we recommend choosing Standard Shipping.5.3 Orders with DHL/FedEx/UPS express shipping will be prioritized for processing and dispatch when purchasing the same product.5.4 Our warehouse conducts inventory checks on the first and last day of each month — no orders will be processed or shipped on these days.5.5 We process orders Monday through Friday. Messages sent over weekends may not receive a prompt reply. Thank you for your understanding.

6. Countries or Regions Requiring Special Attention:

For orders from the following countries or regions, specific address information is required. Inaccurate information may result in delivery failure or delays:

Germany: Complete street address and house number required.Japan: Full street address and house number must be provided in Japanese; no numerical abbreviations allowed.Australia: Correct postal code matching the city is required; use this link to check: https://auspost.com.au/postcode .Hong Kong/Macau: Address and name must be written in Traditional Chinese.Taiwan: Address and name must be written in Traditional Chinese, and an ID number is required for customs clearance.South Korea: Customs clearance code, Korean name, and phone number are required. Apply here if you don’t have one: https://unipass.customs.go.kr/csp/index.do Brazil: CPF tax ID must be included in the shipping address.Chile: Tax ID must be provided.India: We are currently unable to deliver to this country.South Africa: ID number is required for delivery.Turkey: ID number is required for delivery.P.O. Boxes / APO / FPO Addresses: Shipments to these addresses may be refused.

7. How to Track My Order

7.1 Your shipping confirmation email will include your tracking number and order details. You can track your order via this link: https://caddxfpv.com/apps/17TRACK or directly on: https://www.17track.net/en

8. Taxes and Additional Fees

8.1 Depending on the delivery country, you may be required to pay additional taxes or fees, such as VAT and/or import duties.1) We generally ship to most countries — if you are unsure, please contact us.If you choose Standard Shipping, taxes are usually included (excluding remote areas and special cases).2) If you choose DHL/FedEx/UPS, extra taxes will apply, but delivery is faster.8.2 If you encounter an error stating that shipping to your address is unavailable, please contact us so we can verify and adjust the shipping zones for you.

For any questions or concerns about orders: service@caddxfpv.comFor any product or after-sales questions: support@caddxfpv.comOur team is here to assist you on working days.

9. Q&A

Q: Can I cancel my order?A: If your order hasn’t been shipped, you can cancel it. If it has already been shipped, please contact service@caddxfpv.com after receiving the package for return and refund assistance.

Q: I haven’t received a tracking number yet.A: If you haven’t received your tracking number within 7 business days after placing your order, please contact service@caddxfpv.com.

Q: My tracking number hasn’t been updated.A: If your tracking number only shows the first three updates and hasn’t changed after 7 days, the package might be lost or misplaced at the logistics warehouse. If the tracking number has more than three updates but no new updates after 7 days, the package might be: waiting for a flight, intercepted, returned, lost, delayed due to strikes, or other unexpected events. Please contact service@caddxfpv.com for clarification.

Q: Do I need to pay taxes on my order?A: For Standard Shipping, taxes are usually included (excluding remote areas and special cases). For DHL, FedEx or UPS shipments, taxes are not included, but delivery is faster.

Q: How can I change my order before shipping?A: If you need to change the product or address, please contact service@caddxfpv.com within 24 hours of placing the order on working days. During holidays, due to the volume of inquiries, please contact us again within 24 hours after we resume work to confirm whether changes are still possible.

Q: Can I change the delivery address after the order has been shipped?A: Unfortunately, once the package is shipped, we cannot modify the shipping address.

Q: Under what circumstances will CaddxFPV cancel an order?A: 1) The product is out of stock, and the customer does not reply within 7 days.2) The order is flagged as high-risk by the credit card bank or PayPal. For your card security, the order will be canceled.3) No shipping method is available to your location. We will inform you and cancel the order.

*CaddxFPV reserves the final interpretation rights for this shipping policy.*Effective date:【April 23, 2025】

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1. Order Cancellation

1.1 Customer-Initiated Cancellation:Orders can be canceled before shipment (usually within 1-2 business days). Please contact us at service@caddxfpv.com to request a cancellation. Once approved, your refund will be processed back to the original payment method.

2.2 CaddxFPV-Initiated Cancellation:● We may cancel your order under the following circumstances:The product is unavailable, and we have not received a response from you within 7 days after attempting contact.●The order is flagged as high risk by PayPal or the credit card provider. To protect your payment security, we will proactively cancel such orders.●Shipping is unavailable to your location. If we cannot deliver to your address, the order will be canceled.

2.3 Refund Processing Time:

Payment Method

Refund Processing Time (Approval within 24-48 hours)

PayPal

Within 1 business day

Credit Card

Within 1 business day (Bank processing: 7-10 days)

Payssion (Russia)

Within 1 business day (Bank processing: 7-10 days)

Disputed Orders

Orders under dispute cannot be refunded until the dispute is canceled. Please close the dispute to allow us to process the refund.

2. Returns & Refunds

2.1 Customers who purchase products directly from the CaddxFPV Official Website may return them within 30 days of receipt for a full refund (except for activated products).2.2 Refunds apply only to products purchased from CaddxFPV’s Official Online Store. If you purchased through an authorized dealer, distributor, retailer, or third-party channel, please contact the original seller directly.2.3 If you are returning for personal reasons, the return shipping cost is your responsibility.2.4 If you are returning due to DOA (Dead on Arrival) or product quality issues, CaddxFPV will cover the return shipping cost. However, international return shipping costs due to personal reasons are not covered by CaddxFPV.2.5 All returns must include the complete product and accessories and be shipped via a traceable method. Untraceable returns will not be accepted.2.6 Refunds will be processed after the returned goods are received and inspected. Any additional fees will be deducted from the refund.

3. Exchanges

If your product develops a fault within the warranty period, you may return the defective unit for replacement.3.1 For quality-related issues reported within 30 days of purchase, CaddxFPV will cover both outbound and return shipping costs. If the exchange is requested for personal reasons, you will be responsible for the return shipping, while CaddxFPV will cover the shipping cost for sending out the replacement.3.2 For quality-related issues reported after 30 days, you are responsible for shipping the item back to CaddxFPV, and we will cover the shipping cost for the replacement. If the exchange is due to personal reasons, you must cover both outbound and return shipping.3.3 If the product was taken outside of the original purchase country/region, you will be responsible for both outbound and return shipping for the exchange.3.4 CaddxFPV is not responsible for any taxes, handling fees, customs duties, VAT, or other charges incurred during the exchange process.3.5 For products purchased through authorized dealers, distributors, retailers, or third-party channels, please contact your original seller directly for exchange services.

4. Return Process

All product return requests (RMA) must be authorized by CaddxFPV Technical Support. The process is as follows:4.1 CaddxFPV Technical Support will diagnose the issue and issue an RMA authorization once confirmed.4.2 You must provide valid proof of purchase, such as an original invoice or receipt, showing the purchase date, model, quantity, and seller.4.3 A warranty solution confirmation email will be sent to your registered email.4.4 Please confirm the solution as outlined in the email.4.5 Ship the product back to the specified CaddxFPV warehouse address and upload the tracking number and shipping receipt via the warranty service page.4.6 Once the returned item is received and inspected, CaddxFPV will proceed with a refund or replacement.

5. Disclaimer

5.1 CaddxFPV is not responsible for any third-party costs, including but not limited to installation, disassembly, shipping, customs duties, or VAT.5.2 CaddxFPV is not liable for any special, incidental, indirect, or consequential damages, including but not limited to data loss, property damage, or lost profits.5.3 CaddxFPV is not responsible for unauthorized returns. Products that do not meet return standards may be subject to extra replacement charges.5.4 This warranty is governed by and interpreted according to the laws of the country or region where the product was purchased. Additional rights may vary by country or region.

6. Additional Notes

6.1 For DOA or quality issues reported within 30 days of purchase, CaddxFPV will offer a prepaid return shipping label (products must be shipped back within 15 days once the label is issued) or you may pay for shipping upfront and request a reimbursement after we receive the product. The maximum reimbursable shipping cost varies by product value — for details, please contact service@caddxfpv.com.6.2 Cash-on-delivery (COD) and in-person returns to our warehouse are not accepted.6.3 All returned products will be inspected upon receipt. Incorrectly returned or unrelated personal items do not qualify for refund or exchange and will not be returned.6.4 All returns must be sent via traceable shipping. If no tracking information is available and the product is not received, CaddxFPV reserves the right to deny the refund or replacement and is not liable for lost packages.

*CaddxFPV reserves the final interpretation rights for this Return & Refund Policy. *Effective date:【April 23, 2025】

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