Voyager IV Ultimate - Maxed

Our Shipping Promise to You

We will make every effort to ship your item(s) within five (5) business days if your purchase is completed by 2:00 p.m. CST on a normal business day. All other standard orders will generally ship within seven (7) – ten (10) business days.

Please note that Starforge does not ship to PO boxes (except for military) nor do we offer will call options for our orders. I n an effort to prevent fraudulent purchases and comply with U.S. regulations and embargos, we do not ship to freight forwarding addresses or to courier services.

Do we ship internationally?

Yes – Starforge is proud to offer our gaming PCs to the USA, Canada, EU member countries, Australia, New Zealand, the UK and Norway.

How do we ship?

Parcel – Your shipment will arrive via FedEx.

Holiday Schedule

Starforge observes the following U.S. holidays as non-business days:

New Year’s Day Martin Luther King, Jr. Day Memorial Day

Juneteenth Independence Day Labor Day

Veterans Day Thanksgiving Day Day after Thanksgiving Christmas Day

Additional information

Starforge reserves the right to hold any order for a quality or security review. If your order is affected, you will be notified within two (2) business days.

Standard ground shipping excludes parts, components, upgrades and other services unless otherwise specified. Shipping surcharges on over-sized items may apply, which will be indicated in the appropriate product information pages and will be displayed in the shipping subtotal of your order (if applicable).

We charge a shipping tax for Washington. We do collect GST/HST (Canada), and other applicable import fees at the point of sale for the convenience of our international customers.

For both domestic and international orders, if a package is deemed “lost” or “stolen” it is up to the courier to trace the package. Starforge will not send out a replacement product until we get verification from the courier that the package is confirmed to be “lost/stolen” and will reimburse Starforge for the cost of the product. Without confirmation from the courier, it is impossible for us to know if the customer will receive two shipments, if a replacement is shipped out with no confirmation. All packages are required to be signed by the recipient. If the package is returned back to our facility, because no one was able to sign for the package the customer will be charged for shipping a second time. Starforge is authorized to charge the customer’s credit card for any fees related to shipping.

Once a package has been updated/labeled as “shipped” customers may not be able to cancel an order. The package must reach its final destination, and then the customer is eligible for a refund, and it is the customer’s responsibility to pay for the return shipping, and (depending on the return) a 15% restocking fee may be applied. For international packages, a customer is not eligible to cancel or request a refund because they do not wish to pay for any customs, import, and/or duty/tax fees related to international shipping. If a package is left at customs and deemed abandoned, because the customer did not pay any outstanding fees, Starforge is not responsible and will not honor a refund or replacement.

For further questions regarding shipping please email us at support@starforgesystems.com

ALL SALES ARE FINAL AND “AS IS”

HOLIDAY RETURN POLICY (PURCHASES FROM NOVEMBER 1, 2025 THROUGH DECEMBER 16, 2025)

•Items purchased from November 1, 2025 through December 16, 2025 can only be returned until January 16, 2026.

•Only items that have been purchased directly from www.starforgesystems.com can be returned to Starforge. Starforge products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

•Starforge will not replace, repair, or refund any purchase if the item serial numbers do not match.

•Please ensure that the item you are returning is repackaged in the original packaging, with all the cords, adapters, accessories, and documentation that were included when you received it. Returned items must be free of physical damage.

•Starforge will refund you the amount spent (inclusive of sales tax) on items returned in accordance with this policy.

•Unless due to error caused solely by Starforge, the original shipping fees will not be refunded.

STANDARD RETURN POLICY (PURCHASES BEFORE NOVEMBER 1, 2025 OR AFTER DECEMBER 16, 2025)

•You have 30 calendar days to return an item from the date you received it. Any returns after 30 days shall be at the sole discretion of Starforge and shall be charged a restocking fee of 15% of the purchase price plus a $75 per day rental fee, as determined by Starforge in its sole discretion.

•Only items that have been purchased directly from www.starforgesystems.com can be returned to Starforge. Starforge products purchased through other retailers must be returned in accordance with their respective returns and refunds policy.

•Starforge will not replace, repair, or refund any purchase if the item serial numbers do not match.

•Please ensure that the item you are returning is repackaged in the original packaging, with all the cords, adapters, accessories, and documentation that were included when you received it. Returned items must be free of physical damage.

•Starforge will refund you the amount spent (inclusive of sales tax) on items returned in accordance with this policy.

•Unless due to error caused solely by Starforge, the original shipping fees will not be refunded.

HOW TO RETURN AN ITEM FOR A REFUND

If your item arrived damaged or defective, or if it wasn’t the correct item, go to www.starforgesystems.com and open a support ticket for a replacement. Refunds are available for up to 30 days after delivery of the product to you.

If you have a Starforge account…

•Go to www.starforgesystems.com, and sign in

•Click the "My Account" link and select "My Orders" from the left column

•If your item is eligible for return, select the "Return" link to get started

If you used Guest checkout…

•Find the item’s shipping-confirmation email

•Click the “Return Items” link below the tracking number

•Follow the on-screen instructions

Shipping your item back to Starforge

Please pack all cables and accessories that came with the item and use the address on the shipping label provided to you.

Once Starforge has received the package and inspected the item, the refund will be applied back to the original payment method. This usually takes 2-3 business days to process.

REFUNDS

Once your return package is delivered, it will be opened and its contents inspected. After inspection, a refund for the item(s) purchased will be initiated, using your original payment method. Please note:

•Unless your return is the result of a Starforge handling error, we will not refund the original shipping fees.

If you paid by credit card, refunds will be sent to the card-issuing bank after we receive the returned item, or your cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account.

If purchased via other payment methods, such as Apple Pay or Google Pay, a credit will be issued to your account. The availability of the returned funds depends on the policies of the payment provider.

Any refund offered by Starforge is in no way an admission of any liability, wrong-doing, or negligence on the part of Starforge, but instead, is a simple expression of good will. In the event you are offered a refund of monies actually paid, each and every aspect of this waiver and limitation of liability shall remain in full force and effect. You agree that the aggregate damages to which you are entitled for all claims or causes of action against Starforge is limited to the actual funds paid by you to Starforge, and you waive and forever release Starforge for any damages in excess of such amount.

DAMAGED OR INCORRECT ITEMS

Items ordered online from Starforge that arrived damaged or are incorrect can be returned to Starforge by creating a ticket at: https://starforgesystems.com/pages/contact, or by contacting Customer Service at support@starforgesystems.com. Web Store Customer Service is available Monday-Friday from 8:00 am to 6:00 pm US Central Time.