Vintage Workwear Jacket

We aim to make your shopping experience seamless from checkout to delivery.

Order Processing

All orders are processed and dispatched within 1 - 2 business days after payment confirmation.

Estimated Delivery Time

Domestic orders (Nigeria):

Estimated delivery within 1 - 3 business days after dispatch.

International orders:

Estimated delivery within 5 - 10 business days , depending on destination and customs clearance.

Shipping Fees

Free shipping on all domestic orders over ₦200,000 NGN .

Shipping fees for orders below this threshold or for international orders will be calculated at checkout.

Order Tracking

Tracking information will be provided for all shipped orders.

You will receive an email with tracking details once your order is on its way.

Customs & Duties (International Orders)

International orders may be subject to local customs duties and taxes upon arrival in your country.

These fees are the responsibility of the customer and are not included in our shipping fees.

Returns & Refunds

We offer easy, hassle-free returns .

If you are not satisfied with your order, you may request a return within 7 days of receiving your item .

For full details, please see our Refund Policy: https://tugoflooks.com/policies/refund-policy

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We have a 2-day return policy, which means you have 2 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at team. tugoflooks@gmail.com . If your return is accepted, we will arrange for a rider to come directly to you for collection. Once the item is received and inspected to confirm it’s in good condition, we will process a replacement or an exchange. You can always contact us for any return question at team. tugoflooks@gmail.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

Once we’ve received and inspected your return, we’ll notify you of the outcome. If the return is approved, we will first offer either:

•A replacement item (if the same item or similar is available), or

•A store credit equal to the full value of your original purchase.

Refunds to the original payment method will only be issued if we are unable to provide either a suitable replacement or store credit.

Please note that refunds, when applicable, may take up to 10 business days to process. Additional time may be required by your bank or payment provider to reflect the refund in your account.

If more than 15 business days have passed since a refund was confirmed and you haven’t received it, please contact us at team.tugoflooks@gmail.com

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