Vienna

Thank you for visiting and shopping at Handbags Heaven . Following are the terms and conditions that constitute our Shipping Policy.

Shipment processing time

All orders made before 2:00PM are processed within 12-48 hours. Orders are shipped from Monday to Saturday and delivered on Monday to Sunday.

For your convenience, we ship worldwide and offer insured and tracked shipping . For orders above $300 , we offer free shipping.

SHIPPING RATES & DELIVERY

Shipping Method

Country

Cost

Delivery Days

Insured Shipping

UK

£5 .99

4-8 Days

Insured Shipping

US/CA

$6.99

4-8 Days

Insured Shipping

EU

$6.99

4-8 Days

Insured Shipping

Australia

$6.99

4-8 Days

Insured Shipping

Middle East

$6.99

4-8 Days

Insured Shipping

Asia

$6.99

4-8 Days

Please double-check your mailing address before placing your order via direct checkout or PayPal. We cannot be responsible if you do not receive your order because we were given the wrong mailing address.

Shipment Confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

We take care of all customs and import fees.

Damages

Handbags Heaven is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact us and the shipment carrier to file a claim.

RETURNS QUESTIONS

We offer easy returns on all orders!

Any brand-new product can be returned for a full refund within 30 days of delivery. We offer easy returns for all domestic and international orders for items placed on handbags-heaven.com. Expedited shipping charges are non-refundable.

Returns Policy

We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order we are happy to take back the product and issue you a full refund of your purchase.

Products can only be returned if they are still in their original condition and packaging. Used products, or products damaged by the customer will not be eligible for refund.

Request your Return Authorization Number by emailing sarah@handbags-heaven.com with a detailed reason for return and pictures or a video of the product that supports your reason. Upon approval you will receive the RA# and the address of the warehouse where you can mail the product you would like to return.

To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages.

Upon the receipt of your package, your products will be examined and a full refund will be issued to your original method of payment. A refund receipt will be emailed to the email address you used when making your original purchase.

Our Return & Refund Policy provides more detailed information about options and procedures for returning your order.

Contact - Handbags Heaven - Checkout

Our policy lasts 30 days. If 30 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.

Eligibility for Returns To be eligible for a return, your item must be unused and in the same condition that you received it.

Please note return shipping label will not be provided by Handbags Heaven.

Return Process To initiate a return, please contact us at sarah@handbags-heaven.com. We will provide you with the return address.

Refunds Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 business days.

To start a return, you can contact us at sarah@handbags-heaven.com . Please note that returns will need to be sent to the following address: Handbags Heaven Country: Estonia, Lääne-Viru maakond, Vinni vald, Küti küla, Voodma, 46626 If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at sarah@handbags-heaven.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges We are happy to accept exchanges to ensure you find the perfect bag. To begin, please email us through the contact page and we will be glad to help you with the process.

European Union 30 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Contact - Handbags Heaven - Checkout