Vevor Step Platform Height Adjustable Aerobic Exercise Stepper with 4 Risers Red New

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Non-Returnable Items

Due to the nature of the item, returns are not allowed for pressure washers, generators, small engine items, medical products (including mobility scooters), built to order items, or any products that ship via freight.

Our product listings may indicate product-specific return policies which override the rest of this section. Items shipped directly by the manufacturer can also be subject to different return expectations and fees. If there are any issues or defects with these units, they must be repaired locally under warranty, and the rest of this section does not apply.

Return Process

If the item arrives and is not working, reasonable troubleshooting steps will need to be taken with the manufacturer to determine if the item is defective. If the item is determined to be defective the manufacturer will provide a resolution.

If there are no problems with the item, the item is new and un-opened, the buyer is responsible for original shipping costs and a restocking fee* starting at 20%. Opened and or used items will not be eligible for returns.

Shipping cost includes our shipping cost to send the item originally. Refunds will be sent directly to the credit card used to place the order.

Once an RMA has been approved you have 2 weeks (10 business days) to ship the item back to FactoryPure.

Returns cannot be accepted after 30 days. All requests would need to be directed to the manufacturer. Returns need to be mailed back to the instructed location within 10 days of being approved, unless otherwise noted.

Extended Warranty Refunds

Requests for extended warranty refunds, after an item has shipped, and within 30 days of the sale, will be subject to a 3% fee. Any request for an extended warranty refund outside of 30 days will be considered per request.

Tax Exemption

If you or your business is tax exempt, please call/email our customer service team. A copy of your tax exemption will be needed prior to any purchase. If FactoryPure is put in a position where taxes must be refunded, a 3% fee will be deducted from the refund.

Restocking fees

Whenever a restocking fee is applicable we must reference that particular manufacturer's requirement. Please check with us if you have any questions about what the restocking fee would be on a specific product.

Damaged Shipments

All merchandise delivered via freight must be inspected for damage before you accept the item from the freight carrier. If there is damage to the unit, you should refuse the delivery. Items shipped ground should also be opened and inspected immediately upon arrival. It is very difficult to file "concealed damage" claims with shipping companies and freight carriers. Damaged goods should be refused, and any damage to packaging should be noted on the driver's copy of the Bill of Lading for any freight shipments.

If the customer does not notate damage or missing items when signing, we are not able to file a claim or provide a return/refund. Any refused shipments that are returned to FactoryPure or the manufacturer, where there isn't evidence of damage to the item itself, will be subject to shipping fees and possible restocking fees.

Items that arrive damaged, and were shipped using a ground delivery service (UPS etc.), must be communicated to FactoryPure within 14 days of delivery. Damage reported after the 14 day threshold will not be eligible for a return/compensation.

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