VB-Muse - Single Length

COSTS & METHODS

USPS First Class (4-6 Business Days)$4.99/Free

Yun-Track Shipping (10-15 days)$8/Free

DHL/FedEx International Express 5-7 business days $25

* International Countries including Canada, United Kingdom, France, Germany, Italy, Spain, Netherlands, Belgium, Luxembourg, Ireland, Bulgaria, Croatia, Czech Republic, Estonia, Finland, Hungary, Latvia, Lithuania, Poland, Portugal, Romania,Slovakia, Slovenia, Sweden, Austria, Danmark, Greece, Norway, Israel, New Zealand, Thailand

You can enjoy free shipping if order over $20. Also fast express could be chosen with $25 DHL/FEDEX. And if order amount is over $79 you can enjoy DHL/FEDEX fast shipping for free.

* For remote cities or countries pls kindly send message or email us sales@veyesbeauty.com for more checking details. We will help you finish order with right shipping.

* The shipping time is also up to multiple factors, like the destination country, custom, weather and so on, which is really hard to control. This is what we are working on all the time to make it better and improved.

* We promise to send out your order within 1-2 working days , tracking number of each parcel will be provided by email after order shipped.

* Each of your order will be safely packed with boxes/cartons/envelopebags, so please don't worry about product transportation. We take care for everything.

* The destination costom may collect certain amount of import duty, this is determined by local policy, we will not be in charge for that. If you have any specific request of the parcel value or product names, please leave notice when placing orders.

* For international holidays,all the packages will be sent after that and we will make notifications on our website. Thanks so much for your kind understanding.

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Want to cancel or change your order ?

Our VeyesBeauty customer service team is here to help.

To cancel your order, please contact us at sales@veyesbeauty.com within 24 hours of placing your order AND before the order status changes to “ Shipped. ”

•Our customer service team is available during business hours: 1:00 a.m. – 3:00 p.m. Mon - Fri (UTC).

•Requests received outside these hours will be reviewed on the next business day.

Please note that if your order has already been packed and shipped by the time we process your request, we won’t be able to cancel it.

What if the order has already been shipped?

If your order has already been shipped and can no longer be canceled, you can:

Try to refuse the delivery with your local carrier.

If refusing delivery isn’t possible, please contact us at sales@veyesbeauty.com once you receive the package to arrange a return.

Please note that return shipping costs will be born by customers.

Received the wrong or damaged product?

If you receive an incorrect or damaged product, email us at sales@veyesbeauty.com within 10 days with photos of the items. We will check the details with our team and send a replacement or the correct product for free.

How to return items?

•Pls contact sales@veyesbeauty.com within 30 days after receiving your order.

•Returns are only accepted for USA customers back to our USA warehouse.

•Return goods must be in their original, unopened, and unused condition. Photos must be provided before shipping.

•Customers are responsible for return shipping costs.

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Note: Returns will not be accepted if you have not contacted us through sales@veyesbeauty.com .

REFUND POLICY

Once your return is received and inspected, we will notify you by email about the refund status.

Approved refunds will be processed within 2-3 business days, and the amount will be credited to your original payment method.

Exchanges

Defective or damaged items can be exchanged for the same product. Please email us at sales@veyesbeauty.com to request an exchange.

If you urgently need a replacement, you can place a new order. Once the defective item is returned, we will issue a full refund for the replacement order.

Missing Refunds

If you haven’t received your refund:

•Check your bank account and contact your credit card company (processing may take time).

•If still unresolved, email us at sales@veyesbeauty.com

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