Urea

Non-deliverable/Refused/Courier Returned Domestic Shipments

Should a package be returned to us due to being unclaimed, refused, or an incorrect address, we will refund the cost of goods, less the return shipping and our 10% restock fee. Note: UPS return shipping is often higher than the original shipping charge.

Lotioncrafter is not responsible for unclaimed, refused, or incorrectly addressed items that are lost in transit in the course of being returned to us.

Generally, raw material products may not be returned because once shipped we can no longer guarantee the purity of the products for our customers. If a raw material has not been opened and all seals are intact, and it is in salable condition, some exceptions may be made provided we are contacted within 3 days of receipt. Contact us to discuss further. Defective or damaged merchandise will be replaced by Lotioncrafter or the manufacturer, depending on the warranty. Durable goods that are not opened and are in salable condition may be returned. A 10% restocking fee will be charged on domestic orders and a 25% restocking fee on international orders will be charged on all returned items. Original and return shipping charges are not refundable. If your order is unclaimed or undeliverable to you and is returned to us by the carrier, original and return shipping charges and the designated domestic or international restocking fee will be deducted from your refund.

Email us for a return authorization number. We will not be responsible for items returned without authorization and items returned without authorization will be refused. We will not be responsible for returned items lost in transit. Authorization numbers should be posted on the outside of the package, near the return address. Please request return authorization numbers within 3 days of delivery and return it to us within 7 business days. After that time the product will no longer be accepted and sale is considered final.

In the event we make an error, we will gladly authorize the return of incorrect or defective merchandise and pay for the return shipping costs on domestic orders. Should we omit an item on domestic orders, we will ship it to you on notification of the shortage provided you contact us within 7 days of delivery. You agree to carefully inspect all ingredients and products upon arrival and report any problems or need for replacement within 7 days of receiving the goods. Boxes and packing material should be retained until after you have spoken with Lotioncrafter staff. On orders shipped internationally, we may, at our discretion, issue a refund for the defective or shorted merchandise.