Unisex Posture Corrector Support Magnetic Lumbar Back Posture Support Belt Adjustable Upper Back Braces Clavicle Shoulder Brace Belt Pain Relief Therapy
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Delivery from Handpicked by Nexus
Effective Date: July 22, 2026
Thank you for shopping with Handpicked by Nexus. This policy explains our order processing, shipping, tracking, and delivery procedures.
SHIPPING COSTS
We offer free standard shipping on eligible orders within the United States unless a different shipping charge is displayed during checkout.
ORDER PROCESSING
Orders are generally processed within 1–3 business days. Orders placed on weekends or holidays will begin processing on the next business day.
Processing may take longer during holidays, promotional events, periods of high demand, or circumstances outside our control.
ESTIMATED DELIVERY TIMES
United States: 7–20 business days
International destinations: 10–30 business days
Delivery dates are estimates and are not guaranteed. Customs processing, carrier delays, severe weather, holidays, product availability, and other circumstances may affect delivery.
MULTIPLE PACKAGES
We work with multiple fulfillment partners and warehouses. If your order contains more than one item, the products may be shipped separately and arrive on different dates. You will not be charged additional shipping fees when this occurs.
ORDER TRACKING
When tracking information becomes available, it will be sent to the email address provided during checkout. Please allow 2–5 business days for the carrier’s tracking system to begin showing updates.
ADDRESS ACCURACY
Customers are responsible for providing a complete and accurate shipping address. Please contact us immediately if you notice an error.
Once an order has entered processing or has shipped, we cannot guarantee that the address can be changed or the shipment redirected. Additional shipping costs caused by an incorrect or incomplete address may be the customer’s responsibility.
DELAYED OR MISSING PACKAGES
If your order has not arrived within the estimated delivery period, please review the tracking information and contact the shipping carrier when appropriate.
Packages may occasionally experience carrier delays or limited tracking updates while in transit. Handpicked by Nexus is not responsible for delays caused by carriers, customs authorities, severe weather, incorrect addresses, or other events outside our reasonable control. However, we will make a reasonable effort to help investigate delivery problems.
PACKAGES MARKED DELIVERED
If tracking shows that a package was delivered but you cannot locate it:
1. Check around the delivery location and with members of your household.
2. Ask nearby neighbors or building management.
3. Allow up to 48 hours, as carriers sometimes mark packages delivered before final arrival.
4. Contact the shipping carrier to request delivery details.
Please contact us if the package remains missing after completing these steps.
LOST, DAMAGED, OR INCORRECT ITEMS
If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery. Include your order number, a description of the problem, and clear photographs of the item and packaging.
Depending on the circumstances, an approved resolution may include a replacement, refund, or another appropriate remedy in accordance with our Return and Refund Policy.
INTERNATIONAL ORDERS
International customers are responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by their country unless otherwise stated during checkout.
Handpicked by Nexus cannot control customs processing times or declare an inaccurate shipment value to avoid customs charges.
ORDER CHANGES AND CANCELLATIONS
Contact us immediately if you need to change or cancel an order. We cannot guarantee changes or cancellations after fulfillment has begun. Once an order has shipped, it will be handled according to our Return and Refund Policy.
CONTACT US
For questions about shipping or delivery, please contact us using the information provided on our Contact Us page. Include your full name and order number so we can assist you promptly.
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Returns from Handpicked by Nexus
At Handpicked by Nexus, we want you to feel confident about every purchase. If you are not completely satisfied, please review the policy below.
30-Day Return Window
You may request a return within 30 calendar days of the date your order was delivered .
To qualify for a return, the item must be:
Unused, unworn, and in its original condition
Returned with its original packaging, accessories, manuals, and tags
Accompanied by your order number or other proof of purchase
Items showing signs of use, damage, alteration, washing, or missing parts may not qualify for a refund.
Starting a Return
Contact us: Carterjosh2662@gmail.com before returning anything. Include:
Your name and order number:
The item you wish to return:
The reason for the return:
Photographs if the item is damaged, defective, or incorrect:
If your return is approved, we will provide the correct return address and instructions. Because products may ship from different fulfillment locations, the return address may differ from the address shown on your original package.
Do not send an item back without authorization. Unauthorized retu rns or items returned to the sender’s address may not be received or refunded.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. Contact us within seven calendar days if an item is damaged, defective, incomplete, or different from what you ordered. Provide clear photographs or video showing the item, packaging, and shipping label. Once verified, Handpicked by Nexus will provide a replacement or refund at no additional cost to you. We will also cover approved return-shipping costs when a return is required due to our error or a defective product. Please keep the item and its packaging until we have completed the claim.
Return-Shipping Costs
If you are returning an item because you changed your mind, ordered the wrong item, selected the wrong size, or provided incorrect information, you are responsible for the return-shipping cost. Original shipping charges and optional expedited-shipping fees are nonrefundable unless the item was damaged, defective, incorrect, or never delivered.
Handpicked by Nexus does not charge a restocking fee for approved returns.
Refunds
We will notify you after your return has been received and inspected. Approved refunds will be issued to the original payment method, normally within five business days after inspection. Your bank or card provider may require up to 10 business days to post the refund to your account. If more than 15 business days have passed since we approved your refund, contact us at: Nexusdigitalassets@gmail.com
Order Cancellations and Changes
Contact us as soon as possible if you need to cancel an order or change its address, size, color, or quantity. We will make every reasonable effort to help, but we cannot guarantee changes or cancellations after an order enters processing or has been shipped. If the order can no longer be canceled, you may request a return after delivery, subject to this policy. Orders canceled before shipment will be refunded to the original payment
Delayed or Unavailable Orders
If we cannot ship your order within the stated timeframe, we will notify you and offer the choice to accept the delay or cancel for a full refund. If an item becomes unavailable before shipment, we will cancel that item and refund the full amount paid for it, including any applicable shipping charges.
Missing Packages
If tracking has not updated for an extended period or the carrier confirms that a package was lost in transit, contact us so we can investigate. When a package is confirmed lost, we will provide a replacement or refund. If tracking shows “delivered” but you cannot locate the package, contact us within seven calendar days. We may ask you to check with household members, neighbors, the carrier, or the delivery location before completing a claim.
Handpicked by Nexus is not responsible for packages delivered to an incorrect address entered by the customer. Please contact us immediately if you discover an address error.
Items That Cannot Be Returned
Unless the item arrived damaged, defective, or incorrect, returns are not accepted for:
Opened or used personal-care, beauty, grooming, or hygiene products:
Undergarments or other intimate goods:
Customized or personalized products:
Perishable products:
Hazardous materials or flammable products:
Gift cards:
Items clearly marked “Final Sale:
Nothing in this policy limits any rights you may have under applicable consumer-protection law.
Exchanges
The fastest way to receive a different item, size, or color is to return the eligible original item and place a new order. Contact us first so we can determine whether a direct exchange is available.
Contact Us
For return or refund assistance, contact:
Handpicked by Nexus
Email: Carterjosh2662@gmail.com
Website: nexusdigitalassets.net
This policy should be paired with Shopify settings of a 30-day return window, no restocking fee, and customer-paid return shipping for preference-based returns. Shopify notes that the written policy must match the store’s configured return rules, while refunds can take banks up to 10 business days to appear.
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