Ultra USB Motion Sensor Rechargeable Wall light

Dispatch and Delivery: Our operations run from Monday to Friday to guarantee prompt delivery. Currently, we ship nationwide within the United States, partnering with trusted carriers such as UPS, FedEx, and USPS. If an specific carrier is required for delivery, please contact us prior to your order shipping and we can help accommodate. Note that after shipping, orders cannot be cancelled or re-routed.

Processing Times: For domestic orders, processing typically takes 1-4 business days, while international orders may require 1-7 business days. Made-to-order items or large orders might take a bit longer, but we'll keep you informed every step of the way.

Shipping ETA: Our standard estimated time of arrival (ETA) is between 10-15 business days, varying based on dispatch location and product specifications. For orders with multiple items, expect separate packages with individual arrival estimates.

Expedited Shipping: Expedited shipping options via DHL or FedEx are available for select products. Reach out to our Customer Service team for more details.

Order Tracking: Track your shipment 24-72 hours post-shipment using our tracking link or directly on the carrier's website. We will send email notifications for important shipping updates.

Shipping Fees: S hipping fees are calculated at the checkout. Please consider potential sales taxes based on your location, as we adhere to state and local tax regulations.

Lost in Transit: In the event of a lost order during transit (30 days for domestic orders, 45 days for international orders), we'll offer a refund, replacement, or store credit based on your preference.

Lost After Delivery: We are not responsible for lost or stolen orders after delivery. We recommend Route Insurance for added protection against loss, theft, or damage post-delivery.

Replacements: In the unlikely event of a delayed or damaged item, we'll send a replacement free of charge if a claim is open within our timeframe. If it's past 30 days but within 2 months, we'll replace it but shipping costs may apply.

Onward Checkout+ Protection: Get peace of mind with Route Insurance, offering comprehensive coverage against various shipping mishaps. For a small fee, safeguard your order from start to finish.

Find the complete coverage info here

Covid-19 Impact: Please be advised that there may be delays in the processing and delivery of your order due to the ongoing impact of the COVID-19 outbreak.

We want to assure you that our operations continue from our warehouses located in New York, Pennsylvania, and through our international partners. Our team remains vigilant, closely monitoring the situation, and any updates regarding changes in shipping methods or delivery schedules will be promptly communicated on our FAQ page.

For any inquiries or assistance, our dedicated Customer Service team stands ready to assist you. Please feel free to reach out to us at support@letifly.com , and we will be more than happy to provide you with the necessary support and guidance.

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Return Eligibility

Eligible items may be returned within 14 days of delivery for store credit. To be eligible for return, items must:

•Be unused and uninstalled

•Be in their original packaging

•Include all original parts, accessories, and documentation

•Be in new, resalable condition

All returns require prior authorization from, please fill out a Return Request Form to start the process.

Return Authorization Process

Before approving a return, Letifly may offer alternative resolutions including:

•Replacement parts

•Product replacement

•Exchange for another item

These options often provide a faster and more convenient resolution than returning the product.

Return requests are reviewed individually based on the product, order value, quantity purchased, shipping costs, and reason for return.

Quantity Purchase Policy

Orders containing five (5) or more items, regardless of product type, are considered quantity purchases and are not eligible for return.

Orders containing three (3) or more units of the same product are also considered quantity purchases and are not eligible for return.

Quantity purchase orders can be eligible for replacement parts or exchanges if the products are damaged or incorrect.

Customers planning larger purchases are encouraged to contact us prior to ordering if they have questions regarding specifications, dimensions, finishes, or compatibility.

Non-Returnable Items

The following items are not eligible for return:

•Personalized or custom-made products

•Made-to-order items

•Furniture

•Rugs, bathmats, throws, plush toys, and pet beds

•Oversized light fixtures with packaging exceeding 22 inches in width or height

•Clearance items

•Final Sale items

•Open-box items

•Installed, assembled, modified, or used products

•Items returned without original packaging

•International orders

Return Shipping

Customers are responsible for all return shipping costs unless the item arrives damaged, defective, or incorrect.

Original shipping charges are non-refundable.

Approved returns must be shipped to the return address provided by Letifly Customer Service.

Returns received without authorization will be refused.

Store Credit

Once an approved return is received and inspected, eligible returns will be issued as Letifly store credit.

Store credit will be issued for the value of the returned merchandise only. Original shipping charges and return shipping costs are non-refundable.

Items that arrive damaged, used, installed, missing parts, improperly packaged, or otherwise not in resalable condition may be ineligible for store credit or may receive a reduced store credit amount at Letifly's discretion.

Store credit is issued after the returned item has been received and approved by our team.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include:

•Your order number

•Photos of the item

•Photos of the packaging

•A description of the issue

We will work with you to provide replacement parts, a replacement product, store credit, or another appropriate resolution.

International Orders

Due to the nature of international fulfillment, international orders are not eligible for returns.

If an international order arrives damaged or defective, please contact us and we will assist with a replacement or alternative resolution where applicable.

Refused Deliveries

Orders refused at delivery or returned due to an incorrect shipping address may be subject to return shipping charges, restocking fees, and original shipping costs.

Contact

For questions regarding returns or refunds, please contact us at support@letifly.com or consult our Order & Returns FAQs .

By placing an order with Letifly, customers acknowledge and agree to this Return Policy.

Contact - Letifly Lights & Decor - Checkout