Ultimate Guard Boulder 100+ Magic: The Gathering "Guild Summit"

Grey Ogre Games ships daily from Monday to Friday with SingPost. Orders made after 10am will generally be shipped on the next available shipping day. Our mail provider does not collect packages on Public Holidays or weekends. In the event that Grey Ogre Games is unable to fulfill an order placed online entirely, an e-mail will be sent by Grey Ogre Games staff. The customer has forty eight (48) hours to respond to the e-mail indicating their preference, and in the absence of a reply, a store credit refund for the item in question will be automatically initiated. Please note that any special delivery requests will be entertained on a case-by-case basis and is subject to fulfilment schedules and any other exigencies.

For orders from overseas, do note that the full order value is declared to customs as part of the shipping process and any taxes and duties for the package will be the responsibility of the receiver.

For customers who select International Registered Shipping, Singapore Post - our mail provider can only guarantee tracking till the package is handed over to your local post. Based on previous experiences, they have very little influence on the package once it reaches other post systems. We do not bear any responsibility in the event that packages get stuck or lost and advise customers who want guaranteed end-to-end tracking to select our courier options instead.

Grey Ogre Games is committed to getting the cards you want into your hands in a timely fashion. Often times, there are delays - especially if you're ordering from overseas - that are outside of our control, and these typically have to do with local customs, import taxes, and fulfillment chain nuances that are opaque to us. In many jurisdictions, there is often subjectivity in terms of how Magic: the Gathering cards are interpreted by customs officials, and as a result, they may be taxed differently.

For example, customers from Malaysia have shown us multiple instances where the tax applied to inbound parcels varies wildly, anywhere from 10 to 50%, and as such, have had to have their parcels returned and alternative arrangements made. On our end, our orders are always fulfilled with using standardized nomenclature, and in the cases where it applies, a harmonized system code (HSC) is applied. Given the changing landscape surrounding public knowledge of the commercial value of trading cards, we advise that all customers be aware of the legislation surrounding the import (or export) of trading cards, and the prevailing taxation rates that may apply, before making a purchase from outside of Singapore.

Once again, it has and will always be our aim to bring the joy of trading cards to you, no matter where you may be. In that spirit, should you require any guidance, have any questions about an order that you've made or are considering, please reach out to us at: queries@greyogregames.com

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Returns and Refunds To submit a request to return single cards or other merchandise, please contact our Customer Service team within forty-eight (48) hours of the order’s delivery. If your return request is authorized, the return must be postmarked and shipped within seven (7) calendar days of the authorization.After our warehouse receives your authorized return, we will issue a full refund in the original payment method, less any shipping charges, or as agreed upon via the return authorization.We are not responsible for return shipments lost before delivery, and we highly recommend any return be shipped with a tracking number. Returning Single Cards Requests to return single cards are evaluated on a case-by-case basis, and we reserve the right to decline any such requests. A restocking fee of 20% of the price of the returned single(s) may apply. Returning All Other Merchandise Factory-sealed products may not be returned after they have been opened. If the contents of your factory-sealed product contain manufacturing imperfections, such as missing, miscut, or misprinted items, please contact the manufacturer of the product to request a replacement.Apparel that has been laundered, worn, or altered in any way may not be returned. Returning Items in Person To return an online order either at our store, please contact our Customer Service team and include information about the date and location you’d like to make the return. If your return request is authorized, you may deliver the items at the specified location. Your refund will be processed when the items are received back at our store. Cancellations .

Cancelling multiple preorder items may result in a 20% cancellation fee. Problems with an Order If your online order contains a discrepancy or the condition of the items is not as described, please contact our Customer Service team with both your order number and a description of the problem within forty-eight (48) hours of delivery.

If the product is defective or does not meet the stipulated condition, as appraised by Grey Ogre staff members, a full refund may be processed.

If the user claims the product is defective or does not meet the stipulated condition, but is found to be in working order/in the correct condition, as appraised by Grey Ogre staff members, there will be no refunds.

Ban and Reprint Return Policy If Wizards of the Coast publishes a ban and/or reprint announcement, you may return cards purchased online from Grey Ogre Games up to fourteen (14) days prior to that announcement for a full refund in store credit. The return must be postmarked within fourteen (14) days of the announcement.The Ban and Reprint Return Policy applies only to cards purchased via the website greyogregames.com, and greyogre.com, excluding basic lands. This policy does not apply to cards purchased in-person at an event or at our store.To initiate a return Package any cards being returned securely. Include the Order ID number of your original order, along with the email address associated with that order. Ship your return to: Grey Ogre Games Attention: Ban and Reprint Return 83 Club Street #04-01 Singapore 069451You are responsible for all shipping related costs associated with returns. Because we are unable to issue a refund for any return that is lost in transit, we highly recommend that you use a trackable and insured shipping method.Any cards being returned must be received in the same condition that they were delivered in. If any cards included in your return arrive in a lesser condition, we will contact you before taking further action.Store credit will be issued to the same account from which the cards were originally purchased.If you have questions about our Ban and Reprint Return Policy or require assistance with a return, please contact us. Abuse of Return/Refund/Cancellation Policy In the event of repeated instances of returns/refunds/cancellations from any user, if these instances are deemed to be without grounds or within the conditions stipulated on the condition guide/item description, users may have their accounts terminated and all store credit revoked.

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