Ugotfeels Galvanized Iron Heavy-Duty Replacement Hammock Hooks – 2-Pack (3/8 inch Thick, Fits 1-1/4 inch to 2 inch Stand Hole)

Cera Garden shipping & delivery

Cera Garden ships patio, garden and outdoor furniture across the United States. This page explains exactly how our shipping works — order processing, delivery estimates, costs, tracking, taxes and what to do if something goes wrong — so you can order with confidence. Every order is processed from our fulfilment network and priced in US dollars (USD).

The essentials: orders are processed within 1 business day, most deliveries arrive in 1–2 business days across the United States, you receive tracking on every order, and we back every purchase with a 30-day free returns guarantee.

Order processing time

After you place an order it goes through payment verification and quality checks before it is packed and handed to the carrier. Processing normally takes 1 business day (Monday–Friday, excluding public holidays). Orders placed late in the day, on weekends or on holidays begin processing the next business day. During major sale periods processing can take a little longer; if we expect a delay on your specific order we will email you.

Delivery times & estimates

Once your order ships, estimated delivery time depends on your location the USA:

Destination

Estimated delivery (after dispatch)

Contiguous United States

1–2 business days

Alaska, Hawaii and US territories

3–6 business days

These are estimates, not guarantees — carrier volumes, weather and remote routing can affect the final mile. Total time to your door = processing time + delivery time above.

Shipping costs

Shipping costs (if any) are calculated automatically at checkout based on your cart and destination, and shown in USD before you pay. There are no hidden handling fees added after checkout. Where a free-shipping threshold applies it is shown in your cart.

Order tracking

Every order ships with tracking. As soon as your parcel is dispatched we email you a tracking number and link so you can follow it from our warehouse to your door. If tracking has not updated within 48 hours of dispatch, contact us at ceragarden.usa@gmail.com and we will investigate.

Where we ship

We ship across the United States, including residential addresses, apartments and most business addresses. If a product cannot be shipped to your specific state (for example oversized items to a remote route), we will contact you before charging or as soon as we identify the issue.

Taxes

Applicable US sales tax is calculated and shown at checkout based on your state. Because we fulfil and ship domestically across the United States, the price you see at checkout is the price you pay — nothing extra is collected on delivery.

Delayed, lost or missing packages

If your tracking stops updating or your parcel is marked delivered but you cannot find it, please: (1) check around your delivery location and with neighbours/building reception; (2) allow 1–2 extra business days, as carriers sometimes scan "delivered" early; (3) if it still has not arrived, email ceragarden.usa@gmail.com with your order number. We will open a carrier investigation and, if the parcel is confirmed lost, send a replacement or full refund at no cost to you.

Incorrect or undeliverable addresses

Please double-check your shipping address at checkout. If a parcel is returned to us as undeliverable due to an incorrect or incomplete address, we will contact you to arrange re-shipment. To change an address, email us within the 1 business day processing window — once an order has shipped the address cannot be changed.

Split shipments

Larger orders or items stored in different locations may arrive in more than one parcel, sometimes on different days. You will receive tracking for each shipment. You are never charged extra for a split shipment.

My order hasn't arrived — what should I do?

•Check your tracking link for the latest carrier status.

•Confirm the estimated window above has fully passed (processing + delivery).

•Look around your property and check with anyone who may have accepted the parcel.

•Still missing? Email ceragarden.usa@gmail.com with your order number — we respond within one business day and make it right.

Shipping FAQ

How long does delivery take?

Most orders arrive within 1–2 business days after dispatch, plus 1 business day processing. See the table above for your area.

Do you ship across the United States?

Yes — Cera Garden ships across the United States, priced in USD.

Will I get tracking?

Yes, every order includes a tracking number emailed at dispatch.

Are there any extra fees on delivery?

No. We ship domestically across the United States, so the total shown at checkout is final.

What if my order is late or lost?

Contact ceragarden.usa@gmail.com with your order number — we investigate with the carrier and send a replacement or refund if it is confirmed lost.

Questions about a specific order? Email ceragarden.usa@gmail.com — we reply within one business day. See also our Refund & Returns Policy .

Contact - Cera Garden - Checkout

Cera Garden returns & refund policy

We want you to love your patio, garden and outdoor furniture. If something isn't right, Cera Garden offers a 30-day free returns guarantee: you have 30 days from the delivery date to request a return, and we cover the cost. This page explains exactly how returns, refunds and exchanges work so you can shop with total confidence.

At a glance: 30 days to return · free return shipping · full refund to your original payment method · refunds issued within 5–10 business days of us receiving your item · friendly support at ceragarden.usa@gmail.com .

Return eligibility

To be eligible for a return, your item must be:

•Requested within 30 days of the delivery date.

•In the same condition you received it — unused/unworn, with all tags, accessories and parts.

•In its original packaging where practical.

•Accompanied by proof of purchase (your order number or confirmation email).

Items that can't be returned

For health, safety and legal reasons, the following are non-returnable once opened or used: custom-made, made-to-order or already-assembled furniture, and any item returned without its original packaging; gift cards; and final-sale items clearly marked as such. If you received any of these damaged or defective, we will of course replace or refund them — see below.

How to start a return

•Email ceragarden.usa@gmail.com with your order number and the item(s) you'd like to return, plus a quick note on why (this helps us improve).

•We reply within one business day with a prepaid return label and simple instructions.

•Pack the item securely (original packaging is ideal) and attach the label.

•Drop it off at the carrier location on your label. That's it — we take it from there.

Return shipping — who pays?

We do. Our 30-day returns are free: we provide a prepaid return label, so eligible returns cost you nothing. (If a return falls outside our policy — for example a change of mind after 30 days — a return shipping fee may apply, and we'll tell you up front.)

Refunds — how and when

Once we receive and inspect your return, we email you to confirm it's approved. Your refund is then issued to your original payment method in USD, normally within 5–10 business days. Your bank or card issuer may take a few additional days to post it to your statement. Original shipping charges (if any) are refunded for defective, damaged or incorrect items.

Exchanges

Want a different size, colour or model? The fastest way is to return the original item for a refund and place a new order, so you're not waiting on stock. Prefer a direct swap? Email ceragarden.usa@gmail.com and we'll arrange it where the replacement is available.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, contact us within 7 days of delivery at ceragarden.usa@gmail.com with your order number and a photo. We'll send a free replacement or a full refund — including any original shipping — and you won't need to pay return costs. This is in addition to your rights under applicable American consumer-protection law.

Order cancellations

Need to cancel? Email us as soon as possible. If your order hasn't entered processing/dispatch yet (within the 1 business day window), we'll cancel it and refund you in full. Once an order has shipped, please use the standard return process above.

Late or missing refunds

If you haven't received an approved refund yet: (1) re-check the original payment account; (2) contact your bank or card issuer, as processing time varies; (3) if you've done both and still don't see it, email ceragarden.usa@gmail.com and we'll chase it for you.

Returns FAQ

How long do I have to return an item?

30 days from the delivery date.

Do I have to pay for return shipping?

No — eligible 30-day returns are free with a prepaid label we provide.

How will I be refunded?

To your original payment method in USD, normally within 5–10 business days of us receiving the item.

My item arrived damaged — what now?

Email ceragarden.usa@gmail.com within 7 days with a photo and we'll replace or refund it free, including shipping.

Can I exchange instead of refund?

Yes — contact us and we'll arrange a swap where stock allows, or refund so you can reorder.

Still have a question? Email ceragarden.usa@gmail.com — we reply within one business day. See also our Shipping & Delivery Policy .

Contact - Cera Garden - Checkout