UFO Bubble Machine

Kivio Shipping Policy

FREE STANDARD SHIPPING

Kivio offers free standard shipping to destinations where checkout is available. If optional faster shipping is offered, its price will be shown at checkout before you pay.

ORDER PROCESSING

Orders are prepared for fulfillment after payment is authorized. Processing time is separate from transit time and may vary during weekends, holidays, promotions, or periods of high order volume. You will receive an order confirmation after checkout and a shipping confirmation when tracking becomes available.

DELIVERY ESTIMATES

Delivery estimates may be shown at checkout or in your shipping confirmation. International delivery times vary by destination, carrier, customs processing, weather, and other conditions outside our reasonable control. Estimates are not guaranteed delivery dates.

TRACKING

When tracking is available, it will be sent to the email address or phone number provided at checkout. Tracking may take up to 48 hours after dispatch to show its first update.

ADDRESS CHANGES

Please review your shipping address before placing an order. Contact us as soon as possible if a correction is needed. We can only guarantee an address change before fulfillment begins. Customers are responsible for additional costs caused by an incorrect or incomplete address after dispatch.

CUSTOMS, DUTIES, AND TAXES

International orders may be subject to import duties, taxes, customs charges, or carrier handling fees imposed by the destination country. Unless these charges are collected at checkout, they are the customer’s responsibility and are not included in free shipping.

DELAYS, LOST PACKAGES, AND DELIVERED SCANS

If tracking has not updated for an extended period or the package is past its estimated delivery window, contact us and we will help investigate with the carrier. If tracking shows “delivered” but the package is missing, first check the delivery area, household members, neighbors, and the local carrier. Report unresolved delivery issues promptly.

DAMAGED OR INCORRECT ORDERS

Inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery with your order number and clear photos so we can review a replacement or refund under our Return & Refund Policy.

DESTINATION RESTRICTIONS

Although we offer worldwide shipping, checkout may be unavailable for destinations affected by carrier limitations, sanctions, local regulations, or product restrictions. We may cancel and refund an order that cannot legally or reliably be delivered.

CONTACT

For shipping help, use the Contact page at bubblysurprises.com/pages/contact or email BubblySurprises@outlook.com.

Email or Phone - Kivio - Checkout

Kivio Return & Refund Policy

We accept eligible returns requested within 30 days of delivery.

Return eligibilityItems must be unused, unwashed, in their original condition and packaging, and accompanied by proof of purchase. To start a return, contact us through the Contact page at bubblysurprises.com/pages/contact. Please do not send an item back before receiving return instructions.

Damaged, defective, or incorrect itemsPlease inspect your order when it arrives. If an item is damaged, defective, or incorrect, contact us within 7 days of delivery and include your order number and clear photos. If approved, we will arrange a replacement or refund at no additional cost.

Return shippingCustomers are responsible for return-shipping costs unless the item arrived damaged, defective, or incorrect. Original shipping charges, if any, are not refundable. International return duties, taxes, or customs charges are the customer's responsibility.

RefundsWe will inspect returned items and notify you whether the refund is approved. Approved refunds are issued to the original payment method, normally within 10 business days after approval. Your bank or card provider may require additional processing time.

CancellationsContact us as soon as possible if you need to cancel or change an order. We can only guarantee cancellation before fulfillment begins. Once an order has entered fulfillment or shipped, the standard return process applies.

Non-returnable itemsGift cards, personalized items, and products marked final sale at the time of purchase cannot be returned. Items showing signs of use, washing, damage after delivery, or missing packaging may be refused.

This policy does not limit any rights available to you under applicable consumer-protection law.

Email or Phone - Kivio - Checkout