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Shipping Rates

Earthing Oz ships orders at a flat rate of AUD $12.00 Australia-wide using standard e-parcel with Australia Post. Express Post is also available at a flat rate of AUD $20.00.

Orders to New Zealand are shipped standard at a flat rate of NZD $15.00 regardless of quantity or weight using Australia Post. Express Post is again available at a flat rate of NZD $24.00.

International shipping rates are available for selection at the checkout, calculated based on region and weight. If you should select an incorrect shipping region, Earthing Oz reserves the right to send you a shipping invoice via PayPal, with the outstanding shipping amount.

International orders are Australian GST exempt , and your GST-free price will be displayed once you enter your shipping address at checkout.

Please Note: your order may still be subject to local taxes, duties, or import fees as determined by the customs authority in your country. These charges are the responsibility of the recipient and are not included in our prices or shipping costs.

Free Shipping Over $199

All orders over $199 will be shipped for free using standard e-parcel with Australia Post. Please note this offer can not be used in conjunction with any other offer and we reserve the right to change this offer during a special sale or promotion. Free shipping does not apply during our annual Black Friday Sale in November.

Dispatch

All orders are dispatched within 12-48 hours of payment, during normal business hours Monday to Friday from our Armidale NSW warehouse, except on public holidays. Once your parcel has been dispatched to Australia Post, you will receive a dispatch notification email which includes the tracking number for your delivery. If this does not come through to your inbox, please ensure you check your spam/junk/promotions filter in case it has accidentally landed there.

Black Friday and Christmas Dispatch

During busier periods such as Black Friday and Christmas the volume of orders increases and may take our team longer to pack and dispatch your order. We prioritise Express Post orders so if you need your order in a hurry, please ensure that you choose the Express Post option at the checkout. Express Post orders will be dispatched within 12 - 48 hours of payment (business days only). Standard post orders will be dispatched within 3 - 5 business days.

Christmas 2025 Shipping Cut Offs

Standard Post - Friday 19 December

Express Post - Monday 22 December

This excludes items sent to Perth, Darwin and Hobart. To be delivered by Christmas, items sent to these locations with Standard or Express Post need to be lodged by Friday 12 December and Friday 19 December, respectively.

For all international timings, please refer to cut offs for your specific location .

Delivery Times

Within Australia

Most standard deliveries will take 2 to 3 business days to Eastern Capital Cities and major metropolitan areas. WA, NT, TAS and country regional areas may take 3 to 5 more business days.

You can track the progress of your parcel by entering your tracking number/consignment number into the Australia Post Online Tracking System .

You can personalise your shipping instructions when placing the order online i.e authority to leave without signature. If you are not home to sign for your parcel a card should be left by the delivery driver for you to collect the parcel at your local post office.

International

Most international deliveries will take 3 to 8 business days.

You can track the progress of your parcel by entering your tracking number/consignment number into the Australia Post Online Tracking System.

All international orders must be signed for. There is no authority to leave option on international orders.

International customs may hold the parcel at any time. International shipment parcels are subject to possible opening and inspection of goods by Customs officials in the country of delivery. This may delay estimated delivery times and is completely outside of our control.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order. Contact your local customs office for details.

Earthing Oz is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

Missing Parcels

The risk of loss and title for all merchandise ordered on this website passes to you when the merchandise is delivered to the shipping carrier.

If a shipment is returned to us as un-deliverable you may either receive a full refund for the products ordered minus the shipment costs, or we can reship the order after collecting an additional shipping fee.

Return & Refunds

We want you to be happy with your purchase so if for any reason you need to return items to us, it's a simple process. Click here to review our Refunds Policy .

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We sincerely hope you will be happy with your purchase from Earthing Oz. However if for any reason the product does not meet your expectations and you wish to return the item to us, we have an easy and fair returns policy.

Please see below for which best describes your reason for wishing to return your item to Earthing Oz.

Damaged Goods Returns

All items will leave Earthing Oz in brand new, mint condition (unless otherwise advised prior to sale e.g.: ex-demo stock). We ask that you inspect your items upon delivery and if any goods received are deemed to be faulty or damaged upon arrival, you may be entitled to apply for a Damaged Goods Return.

Warranty Claim Returns

All items in the Earthing Oz range come with a manufacturer warranty which differs according to the product and supplier. It is a condition of all warranties that the product has been used and cared for in accordance with the manufacturer’s instructions, which are provided on the product page of the Earthing Oz website and with your item at the time of purchase.

If the item has not been used or cared for properly, your warranty will be void and your claim will not be accepted. Before making a warranty claim on your purchase, please review the product warranties .

Order Mistake Returns

We totally understand that everyone makes mistakes and sometimes you accidentally order the wrong item. It might be the wrong size cover for your phone, a pair of Earth Runners that turn out to be too small or the incorrect size EMF protection hoodie.

If in the unusual circumstance that we accidentally send you the wrong item (we, too, are only human and occasionally make mistakes!), please contact us straight away and we will rectify the problem in as quick and fuss-free a manner as possible, with no extra cost or inconvenience to you.

Change of Mind Returns

We encourage you to do your research and read all the product information available on our website before making your purchase. If you have any questions about the product before completing your purchase, please feel free to email or call us to speak one of our friendly team.

We accept Change of Mind Returns within 30 days of purchase in certain circumstances, but the following conditions must be met. All Change of Mind Returns are subject to a 3% restocking fee and will be deducted from any refund amount paid.

•The product must be unused or show no sign of use whatsoever

•The product must not be damaged, scratched or marked in any way

•The product must be in its original, undamaged packaging with all accessories and instructions

•We do not accept change of mind returns on our range of EMF Meters

Product Guarantee Returns

We offer a very generous guarantee on both our Earthing and Blushield range of products so that customers have ample time to use the products, experience the benefits and be sure that the products are right for them.

Click here for more details on Our Guarantee .

Shoe Returns

Need a different size? No problem. If your shoes aren’t quite the right fit, we make exchanges simple.

•Ensure shoes are in as-new condition. Any visible wear will void the return.

•Pack the shoes carefully in their original box, placed inside an outer carton or satchel. Please, do not attach shipping labels directly to the shoe box.

•Contact our team to confirm the exchange and send the shoes back to Earthing Oz within 7 days of receipt .

•Customers cover return shipping costs, but your first exchange will be shipped back to you free of charge . Any additional exchanges will incur a standard $10 shipping fee.

For all returns regardless of their nature, please contact our friendly team on 1300 832 326 or by email at hello@earthingoz.com.au so we can either process your return or provide further advice and support.

Contact - Earthing Oz - Checkout