Tulum Teak Stool

Last updated: 2/28/2025

Shipping Methods & Timeframe

At Cabana Miami, we take great care to ensure your luxury furniture arrives safely and on time. We offer the following shipping methods:

Standard Shipping: 7-14 business days (complimentary for orders over $2,500)

Expedited Shipping: 3-5 business days (additional fee applies)

White Glove Delivery: 14-21 business days (includes in-home delivery, assembly, and packaging removal)

Custom & Made-to-Order Items: Typically ship within 18-22 weeks from order confirmation

Please note that shipping times may be affected by weather conditions, holidays, or other unforeseen circumstances.

Shipping Costs

•Free standard shipping on all orders over $2,500 within the continental United States

•Standard shipping for orders under $2,500: $150-$350 depending on size and weight

•Expedited shipping: Additional $200-$500 depending on size and weight

•White Glove Delivery: Starting at $350, calculated based on location and item specifications

International Shipping

We ship our luxury furniture worldwide to bring the Cabana Miami experience to customers around the globe.

•International shipping costs are calculated at checkout based on destination and package dimensions

•Import duties, taxes, and customs fees are the responsibility of the recipient

•International delivery times typically range from 3-6 weeks depending on the destination

•We work with trusted international shipping partners to ensure your furniture arrives safely

All international shipments are fully insured against damage during transit.

Tracking & Delivery

We want to keep you informed every step of the way during the shipping process.

•Once your order ships, you will receive a confirmation email with tracking information

•You can track your order by logging into your account on our website

•For White Glove Delivery, our delivery team will contact you to schedule a convenient delivery date and time

•Please inspect all items at the time of delivery and note any damage on the delivery receipt

Delivery Area Restrictions

While we strive to deliver to all locations, there may be some restrictions:

•Remote or difficult-to-access locations may incur additional delivery fees

•Certain areas may require special delivery arrangements

•For deliveries to islands, mountains, or other challenging locations, please contact our customer service team for assistance

Payment & Shipping Policies

Our payment and shipping policies are designed to provide you with a seamless experience:

•Full payment is required before shipping for all orders

•For custom orders, a 50% deposit is required to begin production, with the remaining balance due before shipping

•Shipping costs are non-refundable unless the cancellation is due to our error

•If you refuse delivery without prior authorization, you will be responsible for the return shipping costs

Shipping Inquiries

If you have any questions about shipping or delivery, please contact our customer service team:

Email: info@cabana-miami.com Phone: 305-915-9488Hours: Monday - Friday, 9am - 6pm EST

Thank you for choosing Cabana Miami!

We appreciate your business and look forward to delivering your luxury furniture.

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Cabana Miami – Shipping, Returns & Exchanges Policy

Last updated: April 17, 2025

At Cabana Miami, we take pride in crafting timeless, artisanal furniture designed to elevate your living spaces. Each piece is made with care and intention, and our policies reflect the value and individuality of our handcrafted designs.

1. Shipping Policy

Order Processing Times

All in-stock orders are processed within 3–5 business days of order confirmation. You will receive a confirmation email with tracking details once your item has shipped.

Please note: Made-to-order or custom items will have longer lead times (see below).

Delivery Methods & Estimated Timelines

Standard Shipping (Continental U.S.):Delivery in 7–14 business days from the date of shipment.

Expedited Shipping (Optional):Delivery in 3–5 business days from the date of shipment. Additional fees apply.

White Glove Delivery:Delivery in 14–21 business days. Includes in-home delivery, full assembly, and packaging removal.

Custom & Made-to-Order Items:Expected to ship within 18–22 weeks from order confirmation, depending on design complexity and production volume.

Shipping Costs

Shipping fees are based on weight, dimensions, delivery method, and destination. Charges will be calculated and displayed at checkout.

Standard shipping is free for orders over $2,500 within the continental United States.

For orders under $2,500, or expedited/white glove options, charges vary and are determined by product weight and destination.

Oversized or high-value pieces may incur additional surcharges for special handling.

International Shipping

We offer international shipping to select destinations.

Shipping costs will be calculated at checkout based on destination and item weight.

All international customers are responsible for any import duties, taxes, VAT, and customs clearance fees imposed by their country.

Estimated international delivery time: 3–6 weeks depending on customs processing and local carrier logistics.

Delays & Exceptions

Please note that delivery timelines are estimates and may be affected by:

Holidays

Weather events

Natural disasters

Global supply chain disruptions

We will notify you promptly of any unexpected delays and provide updated timelines whenever possible.

2. Returns & Refunds

Final Sale Policy

All Cabana Miami furniture is made with exceptional care and craftsmanship. Due to the artistic, made-to-order, and handcrafted nature of our pieces, all sales are final.

We do not accept returns, refunds, or exchanges for any reason other than documented damage or defect.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, we will work quickly to resolve the issue.

Steps to Report a Damaged or Defective Item:

Inspect your item immediately upon delivery.

Report the issue within 48 hours of delivery by emailing info@cabana-miami.com .

Include:

Your order number

Clear photos of the damage or defect (multiple angles if possible)

A short description of the issue

We will review the report and respond within 2–3 business days.

Approved Damage Claims:

If your claim is approved, you may choose:

A replacement item (subject to availability)

A full refund to your original payment method (processed within 7–10 business days)

Please note: Items must be unused and remain in original packaging until inspected. Claims submitted after the 48-hour window may be denied.

3. Exchanges

We do not offer exchanges unless the item is damaged or defective upon arrival. In that case:

You must report the damage within 48 hours of delivery.

If approved, we will ship a replacement item at no additional cost.

If a replacement is unavailable, a full refund will be issued instead.

4. Cancellations

Order Cancellation Window

Orders can be canceled within 24 hours of placement by emailing info@cabana-miami.com .

After 24 hours:

In-stock items may be canceled if the order has not yet shipped (restocking fees may apply).

Custom and made-to-order pieces cannot be canceled once production begins.

5. Non-Returnable / Non-Refundable Items

Due to hygiene, customization, and safety considerations, the following items are strictly non-returnable:

Custom-made or personalized furniture

Made-to-order items

Final sale or clearance items

Gift cards

Items that have been used, assembled, or altered

Items not in original packaging

6. Refunds (for approved damage claims only)

Once your return is received and inspected, we will notify you via email of the refund approval status.

Approved refunds will be processed to your original payment method within 7–10 business days.

Processing times may vary depending on your financial institution.

If more than 15 business days have passed since your refund was approved, please contact us at info@cabana-miami.com .

7. European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you are entitled to cancel your order for any reason within 14 days of delivery.

To qualify:

Item must be unused, with tags, and in its original packaging

You must notify us in writing within 14 days of receiving the item

Return shipping is the responsibility of the customer

Custom or made-to-order items are excluded from this policy

Contact Information

Website: www.cabana-miami.com Email: info@cabana-miami.com Phone: 305-915-9488Address: 260 NW 36 St, Miami, FL 33127

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