TRUE & NATURAL TUMERIC & CITRUS SOAP

Thank you for visiting and shopping at Musgrave Pharmacy. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed for Same day delivery. Orders are delivered during our opening hours Monday to Saturdays between 9 am to 4 pm. We do not guarantee delivery on public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few hours. Please allow additional time in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout

Delivery Address

Location

Kingston Metropolitan Area (New Kingston, Crossroads, Halfway Tree, Constant Spring Road, Hope Road)

$600.00

Kingston & St. Andrew (Manor Park, Papine, Downtown, 3 miles, ferry, Norbrook, Barbican, Jacks Hill, Havendale)

$850.00

St. Andrew (Stony Hill, Norbrook - Above Hill Road, Gordon Town, Red Hills/Chancery Hall)

$1,050.00

Harbour View / Airport

$1,200.00

Bull Bay

$1,900.00

Portmore

$1,700.00

Spanish Town

$1,900.00

Delivery delays can occasionally occur.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Damages

Musgrave Pharmacy is not liable for any products damaged or lost after shipping. If you received your order damaged, please contact us at Musgravepharmacy@gmail.com.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside of Jamaica.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

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Contact - Musgrave RX - Checkout

Last updated: January 11, 2021

Thank you for shopping at Musgrave Pharmacy.

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions.

The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Musgrave Pharmacy, Unit 14, 80 Lady Musgrave Road Kingston 10 .

Service refers to the Website.

Website refers to Musgrave Pharmacy, accessible from https://www.musgraverx.com

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Your Order Cancellation Rights

You are entitled to cancel Your Order within 1 hour without giving any reason for doing so.

The deadline for cancelling an Order is 1 hour from the date and time on which You received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

•By email: musgravepharmacy@gmail.com

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order.

Digital Products are non refundable

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

•The Goods were purchased in the last 7 days

•The Goods are in the original packaging

The following Goods cannot be returned:

•The supply of Goods made to Your specifications or clearly personalized.

•The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.

•The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.

•The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

•The supply of goods is a perishable item which includes fresh produce, fruits, cold items, cold juices

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the Goods to Us. You should send the Goods at the following address during our opening hours:

Unit 14, 80 Lady Musgrave Road Kingston 10 Jamaica

Our opening hours are between 9am and 4 pm. Mondays to Fridays.

We cannot be held responsible for Goods damaged or lost when being returned. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You'll receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to You.

If the Goods weren't marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, we will send the refund to the gift giver.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

•By email: musgravepharmacy@gmail.com

Contact - Musgrave RX - Checkout