Triple Boost Pro (Gen 2)

Shipping Rates & Delivery Estimates

Domestic Orders: Enjoy free shipping on all orders over $100. Your order will be shipped via our trusted logistics partners, with delivery times typically ranging from 4-12 business days. Please note, delivery times may vary depending on the destination and availability. For remote locations such as Alaska, Hawaii, Guam, and certain mountainous regions, delivery may take longer.

In general, most orders arrive within 3-7 business days. If your order takes longer than 7 business days to arrive, you are entitled to receive a $50 gift card to use on your next purchase.

If your order contains multiple items, they may be shipped separately from different warehouses.

International Orders:We ship internationally using reliable carriers such as UPS, DHL, FedEx, Royal Mail, Canada Post or local couriers. Orders shipped to P.O. Box addresses may be canceled, as we require a physical delivery address for international shipments.

APO/FPO Addresses:Orders being shipped to APO/FPO addresses may be handled by USPS. For more information on addressing and packaging for APO/FPO shipments, please visit the official USPS site: USPS APO/FPO Shipping Info.

Customs, Duties & Taxes:

For customers in the United States, European Union, and Australia, all taxes and duties are already included in our prices. You will not have to pay any additional fees upon delivery.

For all other countries, Aura Displays is not responsible for any customs fees, taxes, or import duties that may apply. Any additional charges imposed during or after shipping remain the customer’s responsibility.

Shipping Notes:To ensure a smooth delivery, kindly verify your shipping and billing information before placing your order. We are unable to modify billing addresses after the purchase. If there is an error with your shipping address, please contact our customer support team at hello@aura-displays.com immediately. Once the order has shipped, we cannot guarantee a successful redelivery, and additional fees may apply for any address changes.

For any special shipping requests, please reach out to our support team before placing your order.

Delays & Shipping Issues:Aura Displays is not liable for delays or unsuccessful deliveries caused by the following:

•Handling Time: 1-3 days processing time.

•Access Issues: Delivery failures due to lack of access or reception at your delivery address.

•Customer Actions: Delays caused by actions such as refusal to accept the package, failure to pay duties or taxes, incorrect address or contact details, or changes to the shipping address after shipment.

•Force Majeure: Delays due to uncontrollable events such as extreme weather, natural disasters, government regulations, or postal service interruptions.

•Legal Issues: Shipments that are confiscated by customs or law enforcement for violations of local regulations.

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Return Conditions & Restocking Fee Policy

Our 14-day return policy is a commercial advantage that we voluntarily offer to our customers. It is not a legal obligation that applies under all circumstances or for any reason a customer may invoke. This return option is provided as a customer-friendly benefit, but it remains subject to the strict eligibility conditions outlined below.

Our free return policy is governed by clear and enforceable rules to prevent misuse. Customers who wish to return a product must meet all specified criteria regarding product condition, packaging, and valid return reasons. If these conditions are not met, the return request may be denied or subject to a mandatory restocking fee.

By purchasing from us, customers acknowledge and accept that this return policy is a privilege, not an unrestricted right, and that all returns must comply fully with the terms defined herein.

Our return policy applies worldwide and is designed to balance consumer rights with business sustainability. While we comply with the 14-day right of withdrawal where legally required, please refer to the following conditions regarding product eligibility, return reasons, and associated fees.

Returns Eligible for Free Return (14-Day Policy)

Customers may return their item within 14 days of receipt with free return shipping, but only if all of the following conditions are met:

•The product is unopened, unused, in perfect condition, and shows no signs of handling or wear.

•The original packaging, accessories, labels, and protective films are intact.

•The item is immediately restockable without requiring any reprocessing, testing, or repackaging.

•The customer provides a valid proof of purchase.

•The return is due to a simple change of mind and not due to any misunderstanding of product specifications that were clearly stated on the product page.

If any of these conditions are not met, the return will be subject to a mandatory $49 restocking fee (unless the customer has not yet received the parcel) or may be refused entirely if the product is damaged or incomplete.

Returns That Are NOT Eligible for Free Return (But Can Be Accepted with a Restocking Fee)

We strictly enforce return conditions to prevent misuse and ensure fairness. If a customer requests a return due to their own oversight, failure to read product details, or lack of due diligence before purchasing, the return may still be accepted, but only with a mandatory $49 restocking fee, provided that the product is in perfect condition:

Failure to read the product page in full before purchasing.

Not noticing that certain drivers are required or being unable to install them due to IT restrictions on a work laptop.

•Incorrect size/product expectations, despite the exact dimensions being clearly provided on the product page.

Misinterpretation of mounting/product information, such as assuming the product attaches to a laptop when no such feature was mentioned.

Connectivity/product misunderstandings, including incorrect assumptions about operating system compatibility, cable requirements, or port types.

Expectations regarding screen brightness, weight, or any other technical specification, all of which are explicitly detailed on the product page.

If the product shows any signs of use, scratches, or missing accessories, or if its original packaging is damaged, the return will be rejected outright and no refund will be issued.

Why a $49 Restocking Fee?

This restocking fee is significantly lower than the actual costs incurred by the seller and manufacturer. It covers:

Return logistics and transportation back to our factory.

Unpacking and a full series of tests at our facility to ensure the product is fully functional and undamaged.

Cleaning and disinfecting, including removing fingerprints.

Repackaging and reintegration into inventory for resale.

These processes involve substantial costs for the business, and the $49 fee is applied to cover a fraction of these expenses.

Commercial Exchange Option (One-Time Gesture)

As a one-time goodwill gesture, if a return request falls under one of the non-valid reasons listed above, but the product is in perfect condition, we may offer an exchange instead of applying the restocking fee, under the following conditions:

•The customer must select a replacement product valued at $200 or more.

•If the replacement product is more expensive, the customer pays the difference.

•If the replacement product is less expensive, we refund the difference.

•This option is available only once per customer.If the customer refuses the exchange, the $49 restocking fee will apply.

Defective Products & Warranty Claims

For any issue unrelated to the conditions above, such as a defective product, the customer must contact our support team to request a technical video call before any return is processed.

•Our team will verify the issue remotely to ensure that it is a product defect and not a user-related issue.

If the product is confirmed defective, the return will be free of charge, and a replacement unit will be shipped immediately after drop-off confirmation.

•If the issue arises after 14 days but falls under warranty, the product will be repaired. If repair is not possible, the customer will receive a refurbished unit.

If the customer refuses to participate in the troubleshooting process, we reserve the right to deny the return request.

Technical Issue Assessment Requirement

For technical issues, we reserve the right to schedule a support call only after the customer has provided the requested photos and videos for prior analysis. This ensures a more efficient troubleshooting process and allows our technical team to assess the issue before engaging in a live session.

Mandatory Return Request Process

All return requests, whether free or subject to a restocking fee, must be initiated by the customer through their online account.

•Customers must upload images showing the current condition of the product and packaging.

•If requested, a video demonstration must be provided, showing how the product is connected and in use.

•Customers unable to complete this process may contact our support team for assistance.By placing an order, the customer agrees to these conditions and acknowledges that failure to meet the above criteria may result in additional fees or refusal of return processing.

Return Label Expiration & Customer Responsibility

Once a return request is approved, we will provide the customer with a prepaid return shipping label. However, this label must be used within 5 days from the date of issuance. After this period, the label will expire, and the cost we paid to the courier will not be refunded to us.

If the customer fails to drop off the package within this timeframe, the return label will be invalidated, and they will need to cover the return shipping costs themselves. In such cases, the package must still be shipped to our designated warehouse in Hong Kong, which can result in significantly higher costs for the customer.

To avoid this, we strongly recommend that customers drop off their return package as soon as possible. Once the return label expires, we will not be able to issue a new one free of charge, as the courier does not refund the amount we originally paid for the label.

Return & Technical Issue Processing Time

We strive to process all return requests and technical support inquiries as efficiently as possible. However, due to the necessary verifications and procedures involved, the handling time for return requests can take up to 14 days from the moment the request is submitted before it enters the processing flow and receives a response.

For technical issues, additional time may be required to conduct thorough troubleshooting and diagnostics. Once a customer reaches out to our support team regarding a technical concern, our team will carefully assess the issue, which may include requesting further details, photos, or a video demonstration to ensure a precise evaluation. Depending on the complexity of the issue, the time from the initial request to a resolution may take up to 14 days.

During this time, requests are being actively processed, and we ensure that every case is handled with the necessary attention. As long as a request is under review, it cannot be escalated further, as the process must be completed in its entirety before any next steps can be determined.

Our priority is to provide accurate and effective solutions while ensuring every request is properly reviewed. We appreciate our customers’ patience and cooperation, as we are committed to resolving each case as efficiently as possible.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. You are entitled to inspect your purchase to familiarise yourself with its properties– similar to being in a shop. No more, no less. As above, your item must be in the same condition that you received it, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You will be responsible for covering the return shipping costs to one of our designated warehouses, located near our production facility in Hong Kong. In such cases, we will provide you with the precise return address.

Please note that you assume full responsibility for the return shipment, including any risks associated with lost or damaged parcels. Therefore, we strongly recommend that you pack the item securely and use a tracked and insured international shipping method.

To assist with the potential high cost of international shipping, we offer a customer-friendly return option through our preferred logistics partners, allowing you to return the item for a flat fee of €49, ensuring a reliable and cost-effective return process.

Order Cancellation Before Shipment

Customers may cancel their order free of charge and with full refund if the item has not yet been shipped. To streamline this process, cancellations must be made directly from the customer's account, using the same email address used at checkout.

Simply log in, navigate to the "My Orders" section, select the relevant order, and click "Cancel". The cancellation will be processed instantly, and the refund will be issued automatically to the original payment method (please allow 3–5 business days for it to appear on your statement, depending on your bank).

Please note that contacting customer support is not necessary—this process is fully automated for your convenience.

Once the order has been shipped, it can no longer be cancelled and will instead fall under the terms of our return policy. If an order has already been delivered, any chargeback requests filed under reasons such as “product not received” or “credit not processed” despite proper tracking and refund evidence will be contested through our legal and payment partners.

For further assistance, please contact us via the contact form.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return and received your package, please contact us at hello@aura-displays.com.

Returns must strictly follow this procedure. In the event of a dispute, any claim will be considered invalid if you have not contacted our support team or initiated a self-return request as outlined here.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at hello@aura-displays.com.

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