Triangular Back Support Cushion - RelaxBack

We want your Lumabela experience to be seamless from the moment you place your order to the moment it arrives at your door. Below you’ll find everything you need to know about shipping, delivery times, and how to track your sparkling new pieces.

Processing Time

Orders placed before 11:00 PM (Central Standard Time, Chicago) are processed the next business day (Monday through Saturday). We aim to prepare and ship your jewelry with the care and speed it deserves.

Shipping & Delivery

We currently ship across the United States.

Estimated transit time is typically 4–7 business days (Monday through Saturday), depending on your location.

•Destination: United States

•Total Delivery Time: 4–8 business days

•Shipping Cost: Free

Order Tracking

As soon as your order has been shipped, you’ll receive an email with a tracking link. This lets you follow your package every step of the way until it arrives safely at your doorstep.

Returns

If you’re not completely satisfied with your order, please contact us within 30 days of receiving your items at lumabela.com. We’ll guide you through the return process. Please note that return shipping costs are the customer’s responsibility.

Important Notes

We do our best to ensure smooth delivery, but we are not responsible for any delays or damage during transit. We recommend checking your items within 24 hours of receipt and contacting us if anything is amiss.

Need Help?

For any questions regarding shipping, feel free to reach out to our support team at lumabela.com — we’re always happy to help.

Company Details

Business Name: Lumabela

Email Address: support@lumabela-br.com

Contact - Lumabela - Checkout

Lumabela Return Policy

Welcome to the Lumabela return policy! We want to ensure you are satisfied with your purchase. Below you will find all the information about the return process and refunds.

Returns

•You have the right to return your order within 30 days of receipt.

•Please contact our customer service at support@lumabela-br.com to arrange a return within this period.

•The shipping cost of returning products is the responsibility of the customer, unless the product is defective.

•If the item is defective, we will reimburse the shipping costs for the return.

Refunds

•After receiving and inspecting the returned products, we strive to process the refund within 5 business days.

•The refunded amount will be credited back to the original payment method used.

Return Conditions

•Returns must be in the original packaging with all accessories.

•The product must not have been used and must be returned in the condition it was received.

•Ensure the return shipment is well-packaged to prevent damage during transport.

Responsibility

•We do not accept responsibility for any delays or damage during the transport of returned items.

•We recommend checking the package within 24 hours of receipt and contacting us immediately if there are any issues.

Contact

If you have any questions about our return policy, please feel free to contact us at support@lumabela-br.com . We will do our best to answer your questions as quickly as possible.

Every piece tells a story — thank you for making Lumabela part of yours. From the first sparkle to the final detail, we’re honored to be with you on your journey of self-expression, confidence, and timeless style.

Contact - Lumabela - Checkout