Tree Straps

Hemlock Mountain Outdoors

Thank you for shopping with Hemlock Mountain Outdoors. The information below explains how and when your order will ship.

Order Processing

Most Hemlock Mountain Outdoors gear is handmade to order. Made-to-order and custom items generally ship within 4–6 weeks, depending on current workload and material availability.

In-stock items typically ship within 1–3 business days.

If your order contains both in-stock and made-to-order items, your order may ship together once all items are completed unless otherwise requested.

Shipping Rates

We offer free shipping on orders over $90 within the contiguous United States.

For orders that do not qualify for free shipping, shipping rates are calculated at checkout based on the rates provided by the selected carrier (UPS or USPS), package weight, and destination.

Some items, such as merchandise fulfilled through print-on-demand services, may ship separately and are not included in free shipping promotions.

Shipping Times

Estimated delivery times after shipment:

•East Coast: 1–3 business days

•Midwest: 2–4 business days

•West Coast: 3–5 business days

Shipping times are estimates and are not guaranteed.

Carriers

We primarily ship using UPS and USPS. All shipments include tracking information.

Tracking Information

You will receive a tracking number by email once your order ships. Please allow up to 24 hours for tracking information to update.

Incorrect Shipping Addresses

Customers are responsible for providing the correct shipping address. If a package is returned due to an incorrect address, additional shipping charges may be required to resend the package.

Lost or Damaged Packages

If your package is lost or arrives damaged, please contact us at support@hemlockmountainoutdoors.com and we will work with the shipping carrier to resolve the issue.

Questions

If you have any questions about your order or shipping times, please contact us at support@hemlockmountainoutdoors.com

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Returns Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Hemlock Mountain Outdoor T-Shirts are fulfilled by Amazon.com, as such any T-Shirt return needs to be processed through them.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Gift Cards

Not redeemable for cash. Expires 3 years from date of purchase. Prices for services subject to change without notice. All sales are final and not refundable.

Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@hemlockmountainoutdoors.com.

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@hemlockmountainoutdoors.com and send your item to:

Hemlock Mountain Outdoors 305 River StOlyphant, Pennsylvania 18447.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping To return your product, you should mail your product to:

Hemlock Mountain Outdoors 305 River StOlyphant, Pennsylvania 18447

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact - Hemlock Mountain Outdoors - Checkout