Top Knobs Nouveau III Square Bar Pull

DirectSinks offers Free Ground Shipping on most orders over $99 within the Continental U.S. Some exclusions apply. We typically ship orders via UPS, Fed Ex, and USPS. Once your order ships, the carrier, at their discretion, may pass your shipment to a third party shipper. We do not have control over this.

We do not have control of the shipping warehouses that processes your order to ship out. Generally, shipments are processed within 48hrs of your transaction during our hours of operation.

Exceptions to our Free Ground Shipping are as Follows:

•Orders being shipped to Alaska, or Hawaii.

* Note - As of July 16th, 2026, we no longer offer shipping to Hawaii and Alaska.

Other specific, item based, exceptions to free ground shipping are as follows:

•Sink Bottom Grids

•Task Lighting Power Strips

•Cabinet Sample Colors, Paint, and Touch Up Kits

•Any other color samples

•Any shipments into Canada

•Various Small Replacement Parts.

•Various Porcelain & Ceramic Bathroom Sinks

Any applicable shipping charges will be shown at checkout prior to any payment made.

Shipping charges are not refundable. Delays in delivery due to issues out of our control are not a reason to expect any shipping charges to be refunded.

Additional Shipping Information

Once tracking information is emailed to the email attached to the order, it is you, the buyer's responsibility to track your order.

We do not have a program in place to be notified of any issues regarding the shipment once the order is with the carrier.

If you discover your order is taking longer than anticipated to be delivered please first track the shipment with the carrier's tracking tool on their website.

Typically, if a delay exists, an explanation of the cause will be shown. Furthermore, updated expected delivery dates will normally be seen on the tracking page.

Should any of the shipping information be confusing or lacking information, please contact us.

Please note the following:

We do not have control over your order once it is possession of the carrier.

- We cannot contact the delivery driver.

- We cannot give you an exact time of when your order is expected to be delivered.

Lost or Missing Shipments

In the case of lost shipments, DirectSinks is not required to expedite replacement of the shipment. However, we prioritize getting everything corrected for you. The replacement item will be shipped by the same means as the original item was shipped. The earlier we are notified of a lost shipment, the sooner we can take corrective action to get your order to you. Before you contact us, please double check your order confirmation that the correct address has been entered when you placed your order.

Often when an order is delivered, the carrier will take a photo of packages of the delivery. If this photo is available, and you still do not have your package, please check the following:

Inspect the photo - Does the location of the delivery resemble the address on your order?

If not, please contact us.

If proof of delivery, of any form , exist, the ability to locate the package may be difficult. Regardless, we will assist you or the carrier determine the location of the order.

We are not responsible for theft, destruction, or any tampering, of any type, once your package is marked as delivered.

Shipment Damages and Damaged Product

Damage claims are time sensitive. You, the buyer of the product or products, are responsible to inspect your order at the time of delivery. This is also stated in the "Out for Delivery" and "Order Delivered" notifications.

You have 48hrs after receiving your product to notify us of a damaged shipment. This includes concealed damages in otherwise undamaged shipping boxes. We strongly urge you, the buyer or receiver of the order, to open all packages and inspect the product. If your product is damaged please take pictures of the package, the product, and the specific damage that you discovered. We need this information to claim with the shipping warehouse . If you discover damage to your shipment past 48 hours, the ability to resolve the issue becomes more difficult, and, or impossible.

* If you have a damaged item, please email images of the damage, the shipping box, and shipping label to returns@directsinks.com Please enter your order number in the subject line.

If you have any further questions, please contact our customer service team toll free at 855-827-3700 , e-mail us at info@directsinks.com . We are available Monday through Friday from 8:30a.m.- 5p.m. EST.

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Please read our return policy below.

Return Requests can be submitted and tracked through your account. Accounts are based on the Email Address used at the time of your order.

Returning and New accounts can be accessed here: MyAccount.DirectSinks.com

We want to ensure you get the correct product the first time around. No one likes doing returns more than the person, you, buying the product... especially if it is large or heavy. Let us know what we can do to help ensure you are buying the right product the first time. Seriously.. it is our passion!

General Returns

If you are not satisfied with any of our products within the first 30 days of receiving your order, please submit a return request here.

Qualifications for general returns:

•Must be in re-sellable condition with all original associated components and contents

•Must not have been installed

•Must be free from scratches and/or defects

•Must have the original manufacturer's box and packaging

•Must not have any writing on the original packaging.

•Items on clearance or knowingly discontinued at time of purchase.

Items Not Eligible for Return

•Paint and Cabinet Touch-Up or Repair Kits

•Cabinet Sample Color Blocks and Doors

•Silicone, Sealants, Waxes, and Cleaning Products

•Sink Color Samples and Color Swatches

•Lexicon Overflow Kit, LP-V-AF01-OVERFLOW-KIT

•Cabinet and Woodworking Tools or Machinery and any items seen here

•Bilanx Shower Seats

Bottom Sink Grids - Note - Bottom Grids are engineered to fit correctly in only the sink model they were produced for. Pairing a bottom grid to a sink that is unrelated to it can result in damage to the sink. Purchasing a bottom grid based on dimensions and measurements typically will not work.

Order Cancellations

In Stock Items: Once Placed, your order typically can not be canceled. We work closely with our warehouses to ship your order as fast as reasonably possible. Often, orders ship same day. Often, orders will ship after business hours, so your product might be on it's way before we or you know and have any tracking information.

Back Order Items: Back order and Pre-Orders can often be canceled without issue. Sometimes an order will ship earlier than expected. If you have an item on back order or pre-order, please submit a return request here .

If your order has shipped, regardless if you have the tracking information, it will be treated as a normal return. Costs of the return will be the buyer's responsibility.

If you need to cancel an order, just call us. We are available Monday-Friday 830am- 5pm eastern . If you email a cancelation request, do not assume it is honored or even seen. We will email you if we can cancel the order. Normally, we will not contact you until the shipping warehouse has confirmed or denied the ability to cancel the order.

We will do our best to accommodate your requests. Don't beat us up if we can't stop the order from shipping. We are people too!

Shipment Damages and Damaged Product

Damage claims are time sensitive. You, the buyer of the product or products, are responsible to inspect your order at the time of delivery. This is also stated in the "Out for Delivery" and "Order Delivered" notifications.

You have 48hrs after receiving your product to notify us of a damaged shipment. This includes concealed damages in otherwise undamaged shipping boxes. We strongly urge you, the buyer or receiver of the order, to open all packages and inspect the product. If your product is damaged please take pictures of the package, the product, and the specific damage that you discovered. We need this information to claim with the shipping warehouse . If you discover damage to your shipment past 48 hours, the ability to resolve the issue becomes more difficult, and, or impossible.

Please when inspecting your shipment for damage, please also verify you are also receiving the correct item.

* If you have a damaged item, please email images of the damage, the shipping box, and shipping label to returns@directsinks.com Please enter your order number in the subject line.

Incorrect Items Shipped and/or Received

If you received the incorrect item or order, please let us know as soon as possible. Although this is a very rare occurrence, it can happen. The sooner we know, the sooner we can take steps to get the order corrected. We do not want an issue, that we can correct, to delay your project.

In the event that you were shipped an incorrect item, please take the following steps prior to contacting us:

•First, please double check the order you placed. In the case you accidently ordered the wrong item, please follow our standard return process.

•If the item does not match what you ordered, please send us a picture of the item received and packing slip. These pictures will allow us to get the order corrected with the manufacturer.

Returns Resulted from an Incorrect, Changed, or Unmarked Address

The accuracy of the shipping address when the order is placed is your responsibility. If the address has an apartment number, suite, or any other form of specific entity within the street address, this must be included. If the shipping company has an issue with the address, the package might be returned to it's shipping warehouse. In the circumstance that a package is "returned to sender" "rejected" "address not found" or any variation of an undeliverable address due to missing or incorrect information, your order will be refunded minus the return shipping costs. In summary, an incorrect address and resulting returned package will be treated as a buyer's remorse refund.

International Returns

International orders are not refundable.

Restocking Fees

In most cases, restocking fees may not apply. Items Shipped by freight truck, such as palletized product, are subject to restocking fees. Items shipped out of the country through a parcel or freight forwarder may have restocking fees, if permissible for return.

Items that will have a restocking fee, regardless of shipment method, are as follows:

Sink Bottom GridsTask Lighting Power Strips

These items may also have shipping charges. Shipping Charges are non-refundable.

No returns are accepted without an RGA number. Please submit a return request through your order history.

Costs for shipping your return

Buyers are responsible for the cost of return shipping for general returns . This charge varies depending on your location and the receiving warehouse. It is at your discretion to select the shipping carrier of your preference, as long as the return is received within 30 days of requesting the return.

If you choose to return your order by your own means, please insure your package. If your return is lost, or damaged and you shipped the package on your own, we cannot process the return. Your only corrective action would be to be reimbursed from the carrier you chose. Speak to your carrier about placing insurance on your package.

DirectSinks can provide a return shipping label if you prefer. The cost of the return label will then be deducted from your refund. Shipments transported via freight LTL may incur significantly higher shipping charges. Please contact info@directsinks.com for more information.

Defective Product

If you feel your product is defective, please contact us when you discover the defect. Defects can be defined as issues with an item's finish, shape, and ability to not use the item as it intended per manufacturer. We will likely ask for pictures of the defect. We will send the pictures, and an explanation of the defect, to the manufacturer for resolution. We will try to have defective product replaced for you. Defective Product claims are addressed on a "case by case" basis. Item defects are determined my the manufacturer.

When should I expect my refund?

We process your credit once we have confirmation that the item has arrived and been inspected by the warehouse. You will be emailed a confirmation once we process the refund.

How to Ship your Return

Do not ship returns without first receiving a Return Authorization number. Once your return is approved, you will be provided with the information needed to return your order. DirectSinks will e-mail you a detailed set of instructions on how to return your shipment. Buyers are responsible for return shipping, meaning you can choose any carrier service that you prefer, as long as it arrives in time before your return expires. Please email us your return tracking when you ship your item.

Force Majeure

Regardless of reason, circumstance, cause, affect, effect, or any variation of reason, circumstance, cause, affect, effect, DirectSinks.com, it's employees, owners, affiliates, and all its manufacturers are not responsible for any labor costs related to handling, installing, or uninstalling items purchased. Additionally, we are not responsible for costs of any materials, housing, reimbursements, or any forms of a claim of loss related to any labor or material costs related to handling, installing or uninstalling items purchased.

Furthermore, DirectSinks.com, it's employees, owners, affiliates, and all it's past, present, and future manufacturers are not responsible for "Acts of God" related to your items purchased from us.

CUSTOMER SUPPORT TEAM

Monday through Friday 8:30-5pm EST: 855-827-3700

Email us any time: Info@directsinks.com

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