Toothpaste Tablets

At Emerald Sky, we strive to deliver your order as quickly as possible.

Processing Time

Orders are typically processed within 1–3 business days.

Shipping Time

Estimated delivery time is approximately 7–15 business days for orders shipped within the United States.

Some products may be fulfilled and shipped by trusted fulfillment partners and suppliers.

Tracking Information

Tracking information will be provided once your order has been processed and shipped.

Shipping Delays

Delivery times are estimates and may occasionally be affected by carrier delays, holidays, weather conditions, customs processing, or other circumstances beyond our control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout. Emerald Sky is not responsible for delays or delivery issues resulting from incorrect or incomplete shipping addresses.

Questions

If you have any questions regarding your order, please contact us at:

contact@emeraldsky.store

We are happy to assist you.

Contact - Emerald Sky - Checkout

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, in its original packaging, and accompanied by proof of purchase.

To start a return, contact us at contact@emeraldsky.store .

Approved returns should be mailed to:

Emerald Sky Returns12641 Antioch Rd., Suite #1210Overland Park, KS 66213United States

Return instructions will be provided once your return request has been reviewed and approved.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you received the wrong item. We will evaluate the issue and work to make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods that have been opened or used.

We also do not accept returns for hazardous materials, flammable liquids, gases, sale items, or gift cards.

If you have questions about whether your item qualifies for return, please contact us before submitting a request.

Exchanges

The fastest way to ensure you receive the item you want is to return the original item and place a new order once your return has been approved.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification.

To qualify, the item must be unused, in its original packaging, and accompanied by proof of purchase.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that banks and credit card providers may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at contact@emeraldsky.store .

Lost or Delayed Packages

If your order has not arrived within the estimated delivery timeframe, please contact us at contact@emeraldsky.store .

We will work with the shipping carrier and supplier to investigate the shipment and provide updates.

Emerald Sky is not responsible for delays caused by customs processing, weather events, carrier disruptions, carrier delays, or incorrect shipping information provided during checkout.

Contact - Emerald Sky - Checkout