Tool Box

DECKED RETURN POLICY:

We want to be sure you’re as happy with your DECKED products as we are. If you’re not satisfied with your DECKED.com purchase, we have a no questions asked return policy within 30 days of your purchase. Processing fees and return directions outlined below.

For products purchased from an authorized dealer, their return policy applies— please contact the dealer directly for more information. All returns must be related to a DECKED.com order. We do not offer returns on items purchased outside of DECKED.com.

The Ins and Outs of The DECKED Return Policy:

•Returns for any DECKED product purchased from DECKED.com must be made within 30 days of receiving the shipment for the return to be received and validated.

•It must include a DECKED specific RMA number. Every return must include the DECKED RMA number to ensure the refund is processed.

•Directions for DECKED Drawer System, DECKED Tool Box, and DECKED CargoGlide returns:

•These products have a $350 return charge that will be deducted from the refund once the product is received.

•In order to return a Drawer System, Tool Box or CargoGlide, the item must be packaged and attached to a wooden pallet. DECKED does not cover the pallet and the packaging for return freight shipment. You can reuse your original packaging as long as it's secured.

•DECKED covers the freight cost and will supply a return shipping label and RMA number. More detailed directions for shipping will be included in email received after filling out our return form.

•To generate a RMA number and a return label for a Drawer System, CargoGlide, or Tool Box: START YOUR RETURN HERE

•Directions for accessories and apparel returns (returns not including a Drawer System, Tool Box or CargoGlide):

•There is no return processing fee for these products.

•Returns must have an RMA number written on the packaging or shipping label.

•Customer is responsible for return shipping. Return Shipping Address:

DECKED Returns

25401 Elliott Rd.

Defiance , OH 43512

•To generate an RMA number for accessories, START YOUR ACCESSORY RETURN HERE

Questions? Contact the DECKED Customer Service Team: service@DECKED.com

SHIPPING POLICY:

All DECKED Drawer Systems, Tool Boxes, CargoGlides, and Accessories ship FREE anywhere in the contiguous U.S and Canada.

All Full-size Drawer Systems come standard with the following accessories included at no extra charge:

•(1) Sixer 16

•(1) Halfrack 32

•(1) Drawerganizer

•(2) Drawer Dividers

•(4) Stash Bins

•(4) D-Ring Tie Downs

All Midsize Drawer Systems come standard with the following accessories included at no extra charge:

•(1) D-co Bin

•(1) Sixer 16

•(1) Halfrack 32

•(4) Stash Bins

•(4) D-Ring Tie Downs

Rambox and Service Body Drawer Systems come standard with the following accessories included at no extra charge:

•(1) Sixer 16

•(1) Halfrack 32

•(2) Drawer Dividers

•(1) Drawerganizer

All DECKED Tool Boxes come standard with the following accessories included at no extra charge:

•(1) Tool Box Tray

•(1) Snack Tray

Orders are processed and shipped within 5-7 business days. Shipping takes an average of 7-14 days. If you live in Alaska or Hawaii, shipping will be really expensive, give us a call for more information 208-806-0251 or email orders@decked.com, we have solutions for you.

Your order will ship via a large truck from a contracted freight carrier that specializes in shipping large parcels. Once your shipment is ready for delivery, a representative from the freight company will call you to schedule your delivery date and time, generally within a 4-hour window during standard business hours (8 a.m. to 5 p.m.), Monday through Friday. Someone 18 years or older must be present to meet the driver and sign for the shipment when it is scheduled to arrive.

Our systems are shipped via LTL freight; DECKED covers the freight for systems:

RECOMMENDED: If delivery is to a business address, the freight company assumes normal business hours and delivery will happen between 8-5 pm Monday-Friday.

•If delivery is to a residential address, an appointment will be made by the freight company/driver directly with the consumer to arrange for delivery.

•DECKED will provide a truck with a lift gate to get the freight to street level, if needed.

Our freight expense DOES NOT cover, and you will be charged for:

•Redelivery fee for any missed appointments

•Driver bringing the freight indoors

•Limited access fees (gates, security, low hanging trees, etc.)

•Moving the freight from the delivery address to another location

Make sure to inspect freight for any damage, indicate superficial damage to carton on delivery receipt and/or refuse shipment altogether if damage to product is visible.