Toddler Tower: Step stool for Kids - Graphite

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Shipping Policy

Processing Time All orders are processed within 1–3 business days (excluding weekends and holidays). You will receive a confirmation email once your order has shipped.

Shipping Rates & Delivery Estimates We offer the following shipping options within the United States:

•Standard Shipping (5–7 business days) — calculated at checkout

•Expedited Shipping (2–3 business days) — calculated at checkout

•Overnight Shipping (1 business day) — calculated at checkout

Free standard shipping may be available on qualifying orders. Check at checkout for eligibility.

Order Tracking Once shipped, you'll receive an email with your tracking number. Allow 24–48 hours for tracking to update.

Shipping Restrictions We currently ship within the United States only. We do not ship to P.O. boxes or APO/FPO addresses at this time.

Damaged or Lost Packages If your order arrives damaged or appears lost, contact us within 48 hours of delivery with photos and we will make it right.

Contact Us For shipping questions, reach out via our Contact page or email us directly.

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We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. .To start a return, you can contact us at regbrummell@sbcglobal.net . Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at regbrummell@sbcglobal.net .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at regbrummell@sbcglobal.net.

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