Tiny Frog Plushie

Most items are made to order. Some items are made before listed for sale. I will do my best to have your items to you as soon as possible.

Orders are processed almost daily (excluding weekends & holidays). Items may take 2-5 days to process.

Items leave our "headquarters" within 3-5 business days.

Any shipping estimate provided at checkout does not include processing times. For example, if a shipping speed says 10 business days, that means 10 business days from when the selected shipping service receives the package. It's just an estimate and not a guaranteed timeframe. Most shipping arrives to you within 7-10 days, unfortunately we can not guarantee quicker shipping at this time.

Local Pickup Policy

Your order must be picked up with in 24-48 of pick up notification unless other arrangements have been made. If an order is not collected, I will try to contact you. If unable to reach you, your order will be cancelled and payment refunded. If something comes up and your pickup needs to be delayed, please contact me!Current Pick Up Hours: Monday - Friday: 6-9pm Saturday: 3-7pm *These hours are subject to change.Bring your confirmation email or ID when you come to collect your order.

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We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at craftytreasuresbyct@gmail.com . Please note that returns will need to be sent to Nicholasville, KY. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at craftytreasuresbyct@gmail.com .

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items Certain types of items cannot be returned like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at craftytreasuresbyct@gmail.com.

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