Tiny Flip Bag

Shipment Timeline

Once your order is placed, our fulfillment team is very quick to get your bags out the door! It will be packaged and shipped within 48 hours. We do not work on weekends or holidays, so if you choose next day or second day air, it will not be sent out until the next business day. If you need speedier shipments, please plan accordingly.

We offer free standard shipping speeds in the continental U.S. for orders over $200. Standard shipping for orders under $200 can be purchased at check out for a flat rate of $9. If you would like to purchase faster shipping, 2 day air and next day air rates are available and calculated at check out. Air shipments will be sent out the next business day or sooner, depending on when the order was placed.

International Shipping

We are thrilled to expand our customer base and ship internationally. We offer free international shipping on select orders over $250. Duties and taxes are determined by the customs agency at the destination of the recipient. International customers must understand that these fees can widely vary, are due at the time of delivery, and are the customers responsibility. These fees are non refundable. We highly recommend our customers becoming familiar with their local shipping carriers as we can only track orders within the US. We will provide a proof of shipment, and customers will then will be directed to the international carrier to ensure delivery. All international order sales are final.

Shipment Speed

Our products are fulfilled and shipped from our warehouse in Salt Lake City, UT. Shipping speeds vary greatly, depending on your delivery location. Here are estimated delivery windows:

•Economy continental US: 3-8 business days

•Economy HI, AK, Outter Islands: 2-3 weeks

•Next Day Air: 1 Business day

•2nd Day Air: 2-3 Business days

Order Cancellation or Edits

Our fulfillment team is very quick to get your orders out the door to you! And, our customer service team has a 24 hour business day window to respond to your requests. Because of this timeline, we cannot change or edit an order once it has been placed. We suggest reaching out to your shipping carrier for rerouting packages, and using our returns portal to make changes to your purchase once it has been delivered.

We will do everything we can to help you when mistakes are made in the ordering/shipping process. We want you to be satisfied with your TOBIQ customer experience! If errors are made on either end, we hope you return our efforts to help you with understanding and kindness. Thank you!

Any questions about our shipping policies? Shoot us a quick message under our "Contact Us" form and we'll get back with you in 24-48 hours. Thanks!

Contact - TOBIQ - Checkout

Lifetime Manufacturer Warranty

We stand by the quality of our products with a lifetime warranty. If you encounter a manufacturer defect in your bag (due to normal wear and tear) we will replace your item immediately.

Returns & Exchanges

Didn’t fall in love with your purchase? No problem. TOBIQ accepts returns and exchanges on U.S. orders within 30 days of delivery.

How to Start

Click the “Return or Exchange” button under our "Returns" tab to access our portal. You’ll just need your order number and zip code. The portal will guide you through the process and provide a prepaid return label.

Refunds & Exchanges

Refunds: Issued to your original payment method (minus the return label fee, unless you selected Checkout+). Items must be new, unused, and have all tags attached.

Exchanges: Use the portal to select a new size, color, or store credit. Once your return is inspected, your replacement will be shipped.

Processing Time: Refunds are typically issued within 48 business hours of receipt by our returns team.

Conditions

Duffel bags returned without a strap incur a $10 fee.

Used items will be refunded at 60% of original value.

Flash Sale items and international purchases are final sale and not eligible for return or exchange.

Orders over $700 require additional approval and may face delays due to fraud prevention.

Original shipping costs are non-refundable.

Checkout+ (Optional at Checkout)

Covers your return shipping label and provides package protection against loss, theft, or damage.

Cannot be removed once purchased.

Without Checkout+, customers are responsible for return shipping costs.

Checkout+ coverage placed on Flash Sale items provides Package Protection on the order but does not allow for returns as all Flash Sales are final.

International Orders

All international purchases are final sale.

Duties, taxes, and import fees are the responsibility of the customer and are non-refundable.

Refused or unpaid shipments will not be refunded.

Fees vary by country; for Canada, customs charges may be higher due to tariff structures. Please check with your local customs office before ordering.

Need Help?

Questions? Our customer service team is here to help and will respond within 24 business hours.

Order Cancellation

Our fulfillment team is very quick to get your orders out the door to you! Our customer service team has a 24 hour business day window to respond to your requests. If you need to cancel or change an order, we will do our best to help you! But, if our warehouse fulfills your items as you ordered it before changes could be made, it will have to be rerouted for a $30 shipping fee. This fee is charged by the mail carrier rerouting the product.

We will do everything we can to help you when mistakes are made in the ordering/shipping process. We want you to be satisfied with your TOBIQ customer experience! If errors are made on either end, we hope you return our efforts to help you with understanding and kindness. Thank you!

Contact - TOBIQ - Checkout