Tiger Microfiber Towel

Welcome to Take A Break Spas & Billiards! We're excited to help you keep your hot tub crystal clear and bubbling happily and your billiard game on point.This document outlines our shipping policies for chemicals, parts, and filters purchased on our website. Please read carefully before placing your order.

General Shipping Information

Order processing time:Orders are typically processed within 1–2 business days of receipt. Business days are Monday through Friday between 10 AM and 6 PM Mountain Standard Time. Orders placed outside these hours or on weekends or holidays will be processed the next business day.

Shipping methods:We offer a variety of shipping methods to suit your needs and budget. These include standard ground, expedited shipping, and overnight delivery. Shipping costs are calculated based on the weight and size of your order and the chosen shipping method. You will see the estimated shipping cost during checkout before finalizing your purchase.

We offer free shipping on orders over $97 (before tax and after discounts).

Delivery times:Delivery times depend on your chosen shipping method and your location. Please refer to the specific shipping provider's website for estimated delivery times. Once your order leaves our facility, delivery time is out of our control, but we will do everything we can to help you track and receive your shipment quickly.

International shipping:We currently do not ship internationally.

Specifics for Special Orders

Availability:Some items are shipped directly from the manufacturer. If the manufacturer is out of stock, we will contact you with an estimated restock date and give you the option to either wait for the product or cancel for a full refund on specific items or your entire order.

If you have questions about inventory before ordering, please reach out through our website chat. We can check the manufacturer database for real-time availability.

Delivery times:Delivery times for special orders depend on the manufacturer and carrier. We will provide tracking information as soon as it becomes available, typically within 1–3 business days after the order is placed.

Specifics for Chemicals

Hazardous materials:Some spa chemicals are classified as hazardous materials and require special handling and shipping. These items will be clearly marked on our website and may include additional shipping fees or restrictions.

Liquid restrictions:Some carriers have restrictions on shipping liquids. We may need to ship liquid chemicals using specific carriers or services to comply with regulations. This may affect delivery times or costs slightly, but we always aim to get your order to you safely and efficiently.

Specifics for Parts and Filters

Oversized items:Some parts and filters may be considered oversized due to their weight or dimensions. These items may require additional shipping fees or freight delivery.

Availability:While we strive to maintain ample stock, some parts and filters may temporarily be unavailable. In such cases, we will notify you as soon as possible and provide estimated shipping times once the item becomes available again.

Tracking Your Order

You will receive a tracking number via email once your order ships. You can use this tracking number to follow the progress of your shipment on the carrier's website. If you do not receive tracking within 2 business days, please contact us so we can verify your order status.

Returns and Exchanges

Please refer to our Returns and Exchange Policy for more information on returning or exchanging your purchase.

Contact Us

If you have any questions about our shipping policy, please contact us:

calvind.takeabreak@gmail.com

801-489-6005

Additional Notes

We reserve the right to modify this shipping policy at any time without prior notice. All orders are subject to our Terms and Conditions.

We hope this information helps you understand our shipping policies and make informed decisions when placing your order.Thank you for choosing Take A Break Spas & Billiards, your local family-owned expert in hot tubs, billiards, and backyard fun.

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We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. To start a return, you can contact us at calvind.takeabreak@gmail.com . Please note that returns will need to be sent to the following address: 603 N 2000 W, Suite F, Springville UT 84663 If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Customer is responsible for the cost of the return label. You can always contact us for any return question at calvind.takeabreak@gmail.com .

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as test strips and testing reagents), custom goods (customized billiard cues with specifications customized by the customer) and special order products (everything in the billiards category, though this is set to change soon). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Special Orders

When you place a Special Order, you are buying an item that will immediately be placed with the manufacture of that item directly. As such, items can only be cancelled if they haven't been fulfilled yet. Occasionally with Special Orders, an item might be out of stock at the manufacturer. In this instance our team will immediately reach out to you and work with you on your order for the following options and receive a full refund where applicable:

•Back Order the item and ship all items as they become available, including already available items.

•Cancel the back ordered item and proceed to fulfill all available items in the order.

•Cancel the entire order.

Once items have been fulfilled, we are unable to cancel the order past that point. Currently all sales in our billiards category are final until negotiations with returns and refunds and settled with the manufacturer.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days less the return label fee and 10% restocking fees where applicable. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at calvind.takeabreak@gmail.com.

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