Tierra Matte Shadow

What are Cally Lily Cosmetic's domestic shipping policies?

Within the contiguous U.S., FedEx shipping rates are available. Shipping and handling charges can be calculated in the shopping cart section.

Because we know you want your products as quickly as possible, we always ship in-stock items within 3-5 business days and ship any backordered items when they become available (at no additional charge, of course).

To expedite the delivery of your items, we may need to divide your order into two or more shipments (at no additional charge).Please allow 10 business days from the day your order has shipped before reporting an order lost. We are unable to process any replacement or refund requests until the 10-day period has passed.

What are Calla Lily Cosmetic's domestic shipping options?

FedEx

•Delivers in 7 - 10 business days

•Monday - Friday delivery

•Rural areas may take additional time

*It takes 2-5 days to process your order. Orders are shipped on business days only (Monday - Friday). During holidays and peak times, shipping times may be extended.

What are Calla Lily Cosmetic's international shipping policies?At this time we do not ship Internationally.

When will my order ship?Orders are packed and shipped within 2-5 business days and on business days only (Monday - Friday). During peak times and holidays, shipping may be delayed.To accelerate the delivery of orders containing out-of-stock items, we may need to divide your order into two or more separate shipments - at no additional charge.

Where is my order shipping from?To ensure fast and efficient shipping, all orders are packaged and shipped from Cally Lily Cosmetics, Aurora, Illinois.

If one or more items is on backorder, when will I receive my order?If any of your items are on backorder, we will ship your in-stock items immediately and your out-of-stock items as soon as they are available - at no additional charge to you.

How will I know when my order has been shipped?You will receive a shipping confirmation email once your order has shipped. If you did not provide us with an email address, please keep your Order Confirmation number readily available from time of purchase if you need to contact our Customer Service Department.

Can I ship to an address other than my own?Yes. When ordering online, you have the option of entering a separate shipping address. For phone orders, simply notify the customer service associate that you wish to ship your order to another address.

How are orders shipped to FPO, APO and PO Boxes?Orders being shipped to FPO, APO and PO boxes are delivered via US Postal Service.

What if I entered my address incorrectly?Additional charges will be applied if the delivery address is incorrect, or if the package needs to be forwarded to a different location.

Does Calla Lily Cosmetic's charge sales tax on shipping charges?North Carolina residents are subject to a sales tax on shipping charges

Contact - Calla Lily Cosmetics + CL kids - Checkout

Love It or Return It – Regular Orders: Got a change of heart? No worries! If your item is unopened, you can send it back within 30 days of receipt or bring it to our store in Fox Valley. Our physical address is 2300 Fox Valley Ctr, Aurora, IL 60504. We’ll cheerfully refund you through the same way you paid. Just a heads up, shipping costs aren’t part of the refund, and additionally, if the return doesn’t meet our policy, we might have to say no (and a tiny 10% restocking fee could apply).

Sadly We Can Not accept any returns on opened or unapckaged bath products and cosmetics.

Custom Orders – Made Just for You: These treasures are crafted specially for you, so we can’t take them back. But we’re here to make sure you adore what you get!

Easy-Peasy Mail Returns: Pack up the unopened goodies and your receipt, mail them to our Returns Department at the address below, and remember, the return trips on you. We should get it within 15 days.

If you have questions or concerns feel free to stop by the store or email us at tonya@callalilycosmetics.com

Contact - Calla Lily Cosmetics + CL kids - Checkout