Theo Blocks

We offer free standard shipping on orders over $100 (before tax and after discounts, gift cards, or store credits are applied) within the continental U.S.

To qualify:

Your order subtotal must be $100 or more after all discounts, promo codes, store credits, or gift cards are applied.

Taxes do not count toward the $100 minimum.

Offer applies to standard shipping only.

We offer free shipping for international orders over $400USD based on the same rules above. For all other orders, the customer will be responsible for the cost of shipping which is calculated at checkout and based on the shipping address. Customers can pick the carrier and method of their choice. For international customers since currency exchange changes consistently we are not able to provide the exact number in your currency, hence why we set the limit to $400USD. Please verify the conversion of this to your local currency to verify the total required at that time for free shipping.

Note: If your cart total is over $100 but drops below $100 after using a discount code or gift card, it will not qualify for free shipping.

Free shipping discount codes cannot be combined with other discount codes.

We aim to ship all orders within 3 business days. During times of sales or busy periods like the holidays your order may take anywhere from 5-7 business days to ship. If you need your order by a certain date we suggest upgrading to express shipping to ensure timely delivery.

Upon shipping your order, you'll receive a tracking number via email. Please use this tracking to monitor your packages whereabouts and expected delivery. ETA's will vary based on your location and the shipping method. We ship all items from our Los Angeles, CA warehouse.

If you think a package was stolen or is missing please reach out to the shipping carrier first to see if they can locate or track down the package. Once you have done this please reach out to us at hello@maisonruekid.com with your order number and tracking so that we can better assist you.

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If you change your mind about a purchase, Maison Rue will accept returns within 30 days of receiving your order. Unfortunately we don't offer free return labels so you will be responsible for the cost of the return. The cost of your return fee will be equal to the cost of the return label + a $5 restocking fee per order to account for the costs of inspection and repackaging. The cost of shipping is also non-refundable. If you wish to return the order to us using your own shipping method we will provide you with the return address via email and you will be responsible for tracking, insurance or lost packages.

To be eligible for a return all items must be returned

•In original, unused condition

•Shrink-wrap must be unopened for hygiene purposes

•In original packaging, unopened with all original parts

Any signs of use, including opened shrink-wrapping will result in the item becoming non-refundable for hygiene purposes. We can only resell items that unused in original packaging.

To start a return, contact us at Hello@maisonruekid.com

Items sent back to us without first requesting a return will not be accepted.

Return Shipping Responsibility

While Maison Rue may provide prepaid return shipping labels for approved returns, customers remain responsible for ensuring the package is properly packaged and physically accepted by the shipping carrier.

We strongly recommend:

Obtaining a physical acceptance receipt from the carrier at the time of drop-off

Using staffed carrier counters for oversized packages

Avoiding unattended drop boxes or self-service package chutes for larger parcels

Retaining all mailing receipts and tracking documentation until the return has been fully processed

Maison Rue is not responsible for return packages that are lost, stolen, delayed, damaged, misdelivered, or not accepted into the carrier’s possession during transit back to us. Returned merchandise remains the responsibility of the customer until successfully delivered to and received by Maison Rue.

In the event a return package is lost or missing in transit, the customer is responsible for contacting the shipping carrier and filing any applicable missing mail or insurance claims. Refunds, exchanges, or store credits cannot be issued for packages that do not show confirmed delivery to Maison Rue.

Damages and issues If you receive a damaged or faulty item please contact us within 7 days of receiving the product. Please send us an email at hello@maisonruekid.com and include photos or a description so that we may inspect and replace your items. If the product was purchased at one of our retail partners please contact the retailer for all returns / exchanges.

Exceptions / non-returnable items Unfortunately, we cannot accept returns on sale items or gift cards. All sale items will be marked final sale and there will be warnings on our website during sale periods to remind you of this.

Exchanges If you wish to exchange an item to another size, style or color we will need to receive your return for inspection before we can send out the new items. If you are in a rush, or need the items sooner we suggest placing a new order and returning the other items for a refund. We will waive the restock fee for exchanges.

European Union 14 day cooling off period Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds We will refund your order to the original payment method within 5 days of receiving the return. You will receive an email confirmation once we have completed processing the return. Please keep in mind the time it takes to be returned to your account will depend on your bank, credit card or institution used. Once you have received an email confirming the return was processed you will need to contact your bank, credit card or institution for information about when funds will be available.

For all other questions, concerns or complaints please email us directly at hello@maisonruekid.com

Contact - Maison Rue - Checkout