The Rainbow Prism

Our no questions, guaranteed money back policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To return your item you’ll need your 7-digit order number handy. Your order number will be included in the order confirmation email you received after placing your order. The subject line will show “Order [7-digit order number] confirmed”.

Once you have it, you can initiate the return process here ! You’ll be able to choose from 2 return options: “Happy Returns” or Return by mail.

•Happy Returns: A box-free, label free option where you can drop off your products at a “Return Bar” location near you. See locations here . You’ll use the QR code emailed by Happy Returns to complete your return drop-off and your refund will be initiated immediately. Please note, only three items can be returned at a time.

•Return by mail: Box up your return and use the prepaid shipping label to send it back to us.

There are certain situations where only partial refunds are granted:

•Any item not in its original condition, is damaged or missing parts for reasons not due to our error

•Any item that is returned more than 30 days after delivery

Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.