The Nova

All in stock items will be shipped within 72 hours of your order. Orders placed on Saturday or Sunday will be processed the following Monday. For larger items shipped from the store, shipping time may be extended.

All Custom Orders including lighting, furniture, wall décor, mirrors, clocks, personalized items, and art pillows ship directly from the manufacturer. Shipping takes approximately 4-6 weeks. Custom Orders are final sale.

Once your order is shipped you will receive an email with the tracking information. Please reach out to info@kennedysue.com if you have any questions.

Our shipping fees are based on the total of your order. Below is a breakdown of our shipping fees:

Order Total

Shipping Fee

$0.00 - $49.99

$6.90

$50.00 - $74.99

$7.90

$75.00 - $139.99

$10.90

$140.00 - And Up

$12.90

At this time we offer shipping within the continental United States.

*Please note shipping fees differ from our Website and our Live Sales and in App purchases.

Contact - Kennedy Sue Gift & Home - Checkout

We gladly accept returns on eligible items within 14 business days with original receipt. Items returned after 14 business days will be issued store credit. Returns after 30 days will not be accepted.

All custom orders including items such as furniture, lighting, wall décor, clocks, mirrors, and personalized items are final sale. Seasonal items, florals, and items purchased on sale or discounted are final sale and are not eligible to be returned.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please email us at info@kennedysue.com . If your return is accepted, you will be responsible for purchasing your own return shipping label and shipping the item(s) back to us using your preferred carrier.

Once your return is received and inspected, a full refund will be issued provided the item(s) arrive in perfect condition, unused, and in their original packaging.

Items sent back without first requesting a return will not be accepted.

Please reach out to us with any questions at: info@kennedysue.com.

Damages and issues Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can rectify the issue and make it right.

Exceptions / Non-Returnable Items Certain products cannot be returned. Non-returnable items include sale or discounted products, gift cards, seasonal items, florals, custom orders (all lighting, furniture, wall clocks, mirrors, wall décor, and personalized items are considered custom orders), and personal care goods (such as beauty products and face masks). Please reach out to info@kennedysue.com with any questions or concerns.

Exchanges Please reach out to us at info@kennedysue.com for any questions regarding exchanges.

Refunds Once we have received your return we will contact you via email regarding your refund. Refunds are automatically processed back to the original form of payment. Once a refund is initiated the money can take approximately 5-10 business days to return to your method of payment. This depends on your banking institution.

Contact - Kennedy Sue Gift & Home - Checkout