THE GLEANSE + MOISTURIZE BUNDLE

This Policy may be updated from time to time. We encourage you to check back periodically for updates.

Last Updated: June 23, 2026

FREE SHIPPING & HANDLING

We offer free standard shipping within the contiguous US on orders of $35.00 USD or more before tax.

PROCESSING & SHIPPING TIME

Our processing time is 1 - 3 business days. Excluding weekends and holidays.

During special promotions, new product launches, holidays, or other peak periods order processing may extend beyond the standard 1 - 3 business day timeframe.

•Shipping Cost: $9

•Estimated Delivery: Within 3–15 business days*

*Sunday deliveries follow the carrier's standard terms.

Please allow up to 7 additional business days for shipments to Alaska, Hawaii, and US Territories. Weekends and holidays are excluded.

We are NOT responsible for any delays in shipping caused by ground or air transportation delays, severe weather, or other circumstances out of our control.

ORDER MODIFICATIONS

We are unable to guarantee changes, including modifications to products ordered, address updates, or cancellations once an order has been placed. We are not responsible for orders submitted with the incorrect address.

DHL and USPS work together to deliver your package. Please note that during the handover from DHL to USPS there can be delays in tracking information updates. USPS completes delivery on most shipments, please use the USPS Tracking Number for most up-to-date tracking information.

EXCHANGES

We do not currently offer exchanges. If you'd like to exchange a product for a different product, you'll need to process a return based on our current Return Policy and place a new order for the product that you want.

The new order will be charged shipping fees if the amount of the order is less than the minimum free shipping amount of $32.00 (USD) before sales tax where applicable.

HOLIDAYS

Our warehouse is closed and will not be shipping on the following holidays:

•New Year's Eve

•New Year's Day

•Memorial Day

•4th of July

•Labor Day

•Thanksgiving Day

•Christmas Eve

•Christmas Day

TRACKING YOUR ORDER

You will receive an email notification once your order has shipped along with tracking information. You can track your shipment using the tracking number and carrier link that is provided in your shipping confirmation message.

LOST AND STOLEN PACKAGES

We are not responsible for lost and/or stolen packages.

WHERE DO WE SHIP?

We currently ship to the following locations:

•All 50 U.S. states

•District of Columbia

•Puerto Rico

•US Virgin Islands

•P.O. Boxes*

We cannot ship the following items outside the Contiguous United States; Alaska, Hawaii, APOs, and US Territories including Puerto Rico, and the Virgin Islands.

INTERNATIONAL SHIPPING

We currently do not ship internationally.

FREIGHT FORWARDING SERVICES

We do not ship to freight forwarders. We reserve the right to cancel any orders shipping to freight forwarding addresses without prior notification. Orders submitted using a freight forwarder are not eligible for returns, exchanges, replacements, or refunds. NO EXCEPTIONS.

REATAIL LOCATION PURCHASE

Purchases made at a retail location or other e-commerce site are not eligible for return via prequelskin.com. Retails purchase returns must be made at the original place of purchase.

RETURN MERCHANDISE POLICY

We protect the integrity of the products we sell. All returned products (used or unused) are properly disposed of an not returned to inventory.

UPDATES TO POLICY

All sales on the PrequelSkin.com website are subject to the website Terms of Use as posted from time to time. This policy is subject to change at any time. We encourage you to check back periodically for updates if you are a returning customer.

Contact - Prequel - Checkout

This Policy may be updated from time to time. We encourage you to check back periodically for updates.

Last Updated: September 8, 2023

RETURN FOR REFUND OR EXCHANGE

For US purchases Prequelskin.com offers a 30-day satisfaction guarantee on regularly priced items only. All products in an order made using a coupon code, including those for a free product, are not eligible for return . If you are unsatisfied with your regularly priced purchase from Prequelskin.com for any reason within 30 days of your original purchase date, you may return the bottle with the unused portion of your purchase for a refund of the purchase price less the original shipping fees.

If you'd like to process a return, please use the Self Service Return form.

Please note that we monitor return activity for abuse and reserve the right to limit returns or exchanges.

If you received the incorrect item or your item was damaged and you'd like a replacement, please email info@prequelskin.com within 30 days of the original delivery date. Please include your order number and a photo or video of how your order was received.

We regret that, unless a shipping error was made by Prequelskin.com, we are unable to refund your original shipping costs, if applicable. We are unable to accept returns COD.

Examples of shipping errors include shipment of incorrect product or the product was unusable due to damage incurred during shipping.

We do not currently offer exchanges. In the case of an exchange, we recommend you place a new order for the replacement product and we will then issue a refund after the returned goods are received and processed. We do not cover the cost of shipping back the product unless the exchange is due to a qualifying damage or warehouse error. Exchanged products will be charged a new shipping and handling fee and you may select the method of shipping at checkout.

To complete your return, we require a receipt or proof of purchase from Prequelskin.com Products purchased from other retailers or other e-commerce sites may not be returned to PrequelSkin.com if they are Prequel branded products, and will not be credited back, or returned to you. The original retailer must be contacted and their terms and conditions will apply.

SHIPPING INSTRUCTIONS FOR RETURNED PRODUCTS

To return your product, please use the Self Service Return form. Once your return is approved, you will be provided a return label. Please note the cost of the return label will be deducted from your refund amount and listed as "handling fee". Package your return item (bottle, jar, etc.) in the product's box (if applicable) and original packaging (if available). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit. Returns of product boxes without product inside will not be accepted.

Please note that you are responsible for shipping costs and the safe return of merchandise. The cost of your return label will be deducted from your refund amount when your return is processed.

TIME TO RETURN

If you process your return within 30 days from the date of delivery and we receive your item, we will refund your original form of payment minus original shipping costs. However, if more than 30 days have passed since your original purchase date, refunds may be allowed only in the sole and absolute discretion of prequelskin.com.

You will receive an email confirmation once your return has been processed. Once your return is approved for a refund and your item is received, then your refund will be processed within 3 business days. A credit will automatically be applied to your credit card or original method of payment. Please note that your financial institution may take longer to reflect the transaction.

If you are expecting a refund and haven’t received it after one full billing cycle on your credit card statement, we suggest you contact your credit card company first, as it may take some time before your refund is officially posted or it may be in process.

SALE ITEMS AND DISCOUNTED ITEMS

Only regularly priced products may be returned for refund or exchange. All bundles, kits, duos, promotional items, sale, or discontinued items are final sales and cannot be returned, this includes any products purchased using a promotional code or coupon code. The determination about whether an item is eligible for return is made only in the sole and absolute discretion of prequelskin.com.

RETURNED GIFTS

If you received product as a gift and the product was marked as a gift by the purchaser and shipped directly to you, we are more than happy to provide you with an exchange of equal value within 30 days of the original delivery date. We do require an order ID or proof of purchase from our website in order to issue that exchange. We will not replace or issue credits for products not purchased on PrequelSkin.com. We recommend you ask for the order ID or have the purchaser's email address available at the time of your request. All other return policies apply. Gifts may not be exchanged for a cash refund. Product credit may not be redeemed for cash (unless required by law), reloaded, transferred to others, or sold and can only be used at this Site. Merchandise credit will not be replaced if lost or stolen.

RETAIL LOCATION PURCHASES

Purchases made at a retail location or other e-commerce site are not eligible for return via prequel.com. Returns must be made at the original place of purchase. Prequelskin.com does not govern the return policies of retail locations.

RETURNED MERCHANDISE POLICY

We protect the integrity of the products we sell. All returned (used or unused) products are not returned to inventory and are properly disposed of.

UPDATES TO POLICY

All sales on the PrequelSkin.com website are subject to the website Terms of Use as posted from time to time. This policy is subject to change at any time. We encourage you to check back periodically for updates if you are a returning customer.

Contact - Prequel - Checkout